RAINSOFT WATER SOFTENERS

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The technician came by on a Saturday morning, reintroduced himself, and let us know that it was time to replace the filters and recharge the system. It was a regular service and everything went really well. It was great when he came over when he wasn?t actually scheduled to come. Our experience with Rainsoft Water Softeners has been really good.

For the price, I probably should have replaced the unit with one from Sears. After the service was complete, I found a leak. The repairman failed to replace a washer and simply re-used the old deteriorated ones.(I think he forgot to bring new ones.)I fixed it myself after he left. He did a lot of cursing and throwing of tools when he thought no one was watching.

A friend recommended Rainsoft, so I called to make an appointment in my home. Jon DePalma came for our "water testing", which turned out to be a 2-3 hour hard sell. Aggressive manner, and unable to shorten presentation despite my requests. He will give you an "exploding" discount of "free install and taxes" ($1k), to get you to sign during that visit. I was reluctant to make a decision right then and there; it gets borderline abusive if you refuse. I eventually signed to give myself time to decide so I wouldn't lose the discount, since you do have 3 days to cancel (by law). Be aware, he gave me the cancellation policy in Spanish (even though I spoke English), which meant I had to get it translated to figure out what to do. The demos were impressive, but when I compared other systems with the same tests, I got the same results, and their systems were about $2000 cheaper ($7k post "discount vs. $4500 for water softener/carbon filter/reverse osmosis). So compare apples to apples, and be forewarned about the hard sell presentation. (Afterwards, I did research on the internet, and it sounds like this is Rainsoft's style.) I think they have a quality product, but the sales tactics, esecially Mr. DePalma's, and the cost pushed me away.

It went well. I replaced some parts and got the softener working as promised.