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Zerorez Bay Area

Founded 2003 • With Angi since June 2007

4.6

(241) Verified Reviews

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Business Details

Phone Number

Address

14055 Kirkham Way Ste 103

Poway, CA 92064

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Description

We are dedicated to treating you and your home as one of our family. We are focused on creating raving fans and cleaning your home the right way. Here at Zerorez, we make sure every technician is well trained and delivers an honest service for a fair price. Bringing new life to your carpets, rugs,

Verified Reviews

A few reviews for this pro...
Write a review
Russell W.
5.0
10/03/2017
They cleaned all the carpet. It went good.
Description of Work
I used Zerorez Bay Area for carpet cleaning.
Category
carpet cleaners
EMILY V.
5.0
09/01/2017
This was the second time I used them.
Description of Work
I used Zerorez Bay Area for carpet cleaning.
Category
carpet cleaners
EMILY V.
5.0
09/01/2017
I had Brandon out, it's a small company as far as I can tell. The do organic cleaning. They gave discount card for the second time. I have used them twice, but I recommended them to my friends. Brandon was very good. I think they had a limit on travel, that was a question I had, and I think I was in the range and they added on an extra $13 for travel, but I said I was within range and they took it off. I think they were young guys being trained. The cleaning was good and they said they only use salt water, I asked how it works and gets so clean with salt water and he said that's our mystery. I said how do you get the stains out he said we just go over them again. It was good, and organic that's why I wanted to try them.
Description of Work
I used Zerorez Bay Area for carpet cleaning
Category
carpet cleaners
Camille O.
4.0
07/19/2017
Initially I was satisfied with the overall work, although I was put off by the push to sell more services that I did not need. What prompts this review is a phone call I received yesterday asking if we were in need of the company's cleaning services again. I would not hire this company again for several reasons. One all spots on the carpet reappeared after several days, two every room in the house had bumps in the carpet that concerned me. And last but most important was that I called the company to report the condition of the carpets, took pictures and texted them to the woman who answered my call. She indicated someone would call me back but no one ever did. In order to be sure the carpets dried flat I placed heavy books on each and every one of the bumps in the carpet. For the amount of money spent on this project I would have expected a call back and not to have these bumps left in every room.
Description of Work
We needed carpets in 4 rooms of our home cleaned.
Category
carpet cleaners
Lara B T.
5.0
06/20/2017
Great! My technician was Eduardo Rodriguez and he did a great job.
Description of Work
Carpet cleaning and stain protection on 4 rooms and a hall
Category
carpet cleaners
Bradley L.
4.0
11/04/2016
We've got some pretty old, funky ducts, so it wasn't the easiest job they've ever done, but they managed to figure it out.
Description of Work
I purchased an offer for air duct cleaning.
Category
air duct cleaning
Mary D.
5.0
10/31/2016
I like the job Zerorez does cleaning my carpets. I think this was the third time I've used them. The carpets look cleaner when they are done than other cleaners I've used and stay looking cleaner longer. I have a problem with fragrance sensitivity and the smell of the the spot cleaning solution they use is not a problem for me.
Description of Work
Carpets cleaned
Category
carpet cleaners
Saurabh P.
5.0
10/04/2016
The crew arrived on time and conducted the job in a timely and thorough manner.
Description of Work
We wanted to get the carpets cleaned at our new house.
Category
carpet cleaners
TERRY L.
4.0
09/30/2016
They did a hallway and the family room carpet and the family room carpet we weren't satisfied with the result and they had to send out another person about a week later and they redid the family room.
Description of Work
I used Zerorez Bay Area for carpet cleaning service.
Category
carpet cleaners
Joshua R.
1.0
09/21/2016
We had used ZeroRez in the past to clean our carpets. We called them to do the same job, and they quoted us the same price over the phone. When the service person arrived he wanted 4x the price.
Description of Work
Nothing
Category
carpet cleaners
Kirtish P.
4.0
09/08/2016
The contractor called in a day before to confirm the appointment. They arrived on time and were done in an hour or so. The carpets in all rooms look visibly clean! One thing to note - they didn't clean any of the corners where the wall meets the floor saying their equipment cannot go there which I found little odd.
Description of Work
Carpet cleaning
Category
carpet cleaners
Todd U.
5.0
09/07/2016
They were great but ad is misleading. If you live above 3rd floor be prepared to pay extra.
Description of Work
Carpet cleaning
Category
carpet cleaners
Milann G.
5.0
08/12/2016
great! Efficient, professional and fast
Description of Work
carpet cleaning
Category
carpet cleaners
Camille O.
5.0
08/03/2016
Certain areas in hall, family room and master bedroom were dirtier in high traffic spots. However all the carpets came out great and Andrew Garcia did an excellent job, He was pleasant, polite and helpful, I went with the scotch guarding and hope it will make a difference. Just a note, I had to clean up some water spots from my hardwood floor. Only disappointment was that no one called back as promised when I reports "bumps" in carpets but those went away after I managed to flatten them on my own.
Description of Work
Cleaning carpets in 6 rooms.
Category
carpet cleaners
Alicia S.
4.0
07/20/2016
They gave me a discount to remove a stain on the carpet. I didn't see anything removed, however. The stain is still there. After one week I couldn't see a difference.
Description of Work
They cleaned the carpet in one room, a set of stairs, and a small hallway.
Category
carpet cleaners, house cleaning
Carol R.
5.0
07/15/2016
Very well. There were some terrible grease, wine and blood stains in the carpet. All were removed and it now has been 3 months and the stains continue to be gone.
Description of Work
carpets cleaned
Category
carpet cleaners
Paul N.
5.0
07/13/2016
He was very honest and told me they are very clean and can still see the pink and there is no dirt in them at all. I thanked him for his honesty. I would highly recommend this company.
Description of Work
I purchased a deal for air duct cleaning and he explained to me I did not need this service done.
Category
air duct cleaning
Jonathan D.
4.0
05/27/2016
It was okay. They showed up on time. They did an okay job of cleaning the carpets. They put on booties. They tried to upsell too much. They completed the job in an hour and a half.
Description of Work
I purchased a big deal for Zerorez Bay Area. They did carpet cleaning.
Category
carpet cleaners
Syed J.
1.0
05/27/2016
After buying this through Angie's List no one bothered to contact me and I ended up contacting couple days later. Here is my experience: Poor customer care, not helpful at all. False marketing, their website has 3 bedrooms for $119 and they are selling on Angie's List at $129 (claiming to offer a discount). They guy showed up at our door prior to the scheduled appointment window which messed up my schedule. Charged us for a hall way which was supposed to be free, hence I ended up paying $129 + $30. Would not be using them in the future and would not recommend to anyone.
Description of Work
Carpet Cleaning
Category
carpet cleaners

Service Provider Response

[Member Name Removed], thank you for your review. The price of 3 for $119 is a special that we ran for a short time, so in this case the deal we give Angie's List was higher. I did look at your invoice, and it looks like the technician cleaned the hallway for free so your final bill was $129. I am sorry if the tech didn't not call ahead to let you know he would be earlier.
brian F.
4.0
03/06/2016
Technician arrived early, gave options and warnings about the age/condition of the carpet (18years old, dirty and worn). Did the best he could with it and the results were good. Finished up quickly and left with only clean carpets.
Description of Work
Cleaned carpets in 3 rooms and hallway.
Category
carpet cleaners, house cleaning

Service Provider Response

Thank you [Member Name Removed]. Glad the results were good and hopefully give you a few more years with the carpet.
David P.
1.0
02/06/2016
I pull up a list online of the things they would not do and things that they will charge extra for. They should have let me know that over the phone. I did not use them because of this. I would have had to have someone else come in to do all of the things they would not do. They would not move the furniture, due to their insurance. I felt that it was a bit excessive. We had a polite conversation about this, and they suggested that I should use someone else.
Description of Work
I had scheduled them to do carpet cleaning for me.
Category
carpet cleaners

Service Provider Response

Sorry things didn't work out [Member Name Removed]. I hope you were able to find someone that could do those extra things you needed done.
Tracey H.
3.0
01/29/2016
Two people came out to do the work. The experienced one did the talking and the other was his helper. When I went over the work, there were spots in one room. I let him know and he said that it was the new worker who had done that. He said he would come back and fix it. He told me to call the manager, which I did. The manager never did return my call. I had to write a formal complaint and weeks later, they called me back and then came out and fixed it. I had to pay an additional fee as a disposal fee.
Description of Work
They cleaned 3 rooms.
Category
carpet cleaners
VIRGINIA B S.
5.0
01/25/2016
My technician was extremely knowledgeable, efficient & friendly
Description of Work
did a beautiful job of carpet cleaning, explained the technique & how to best maintain the carpets afterwards
Category
carpet cleaners
JOAN C.
2.0
01/09/2016
The service called the day prior to confirm the appointment. On the day of the appointment, they called to cancel because the only person they have to service the east bay was sick and no one else was available. We rescheduled for the next week. On the appointed day, the service man called 2.5 hours before the appointment to ask if i was at home and could he come now. I was at work and unable to leave early. We agreed to the original time of 4:00 PM. He did not arrive until 4:25. When he came into the house and began to clean the airducts, he said the house was too old and his equipment could not clean the type of floor vents in this house. This house is in Alameda and typical of many 19 20's style homes in the bay area. He referred me to Coit! He vacuumed the vents as best he could and didn't charge me. Incompetent, unprofessional, untimely.
Description of Work
Hired to clean air ducts.
Category
carpet cleaners, house cleaning, air duct cleaning, floor cleaning

Service Provider Response

[Member Info Removed], I am going to talk with our tech manager about this situation and see where the breakdown in communication happened. Thank you for letting us know.
Jeffrey W.
5.0
12/23/2015
There were additional charges but only because we had them do an additional room. All in all, we were very happy with them. We paid an extra $40 on top of the Big Deal.
Description of Work
We had Zerorez Bay Area did carpet cleaning in 4 rooms and we had them do a separate area as well.
Category
carpet cleaners

Service Provider Response

Thank you [Member Name Removed]. We appreciate you giving us a try.

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    Carpet Cleaning
    Air Duct Cleaning
    Upholstery Cleaning
    House Cleaning
    Floor Cleaning and Waxing
    Carpet Sales and Installation
    Oriental Rug Cleaning
    Bonded
    Insured
    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
    General Information
    Free Estimates
    Yes
    Eco-Friendly Accreditations
    Yes
    Payment Options
    Check, Visa, MasterCard, American Express, Discover
    Senior Discount
    No
    Warranties
    Ask for details

    Services Offered

    Air Ducts, Hardwood Flooring, Upholstery, Hard Surfaces, Area & Oriental Rugs, Pet Treatment & Anti-Bacterial Protectant

    Services Not Offered

    Ask for details

    Frequently Asked Questions & Answers about Zerorez Bay Area

    How is Zerorez Bay Area overall rated?

    Zerorez Bay Area is currently rated 4.6 overall out of 5.

    What days are Zerorez Bay Area open?

    Zerorez Bay Area is open:

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: 8:00 AM - 2:00 PM

    What payment options does Zerorez Bay Area provide

    Zerorez Bay Area accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover

    Does Zerorez Bay Area offer free estimates?

    Yes, Zerorez Bay Area offers free project estimates.

    Does Zerorez Bay Area offer eco-friendly accreditations?

    Yes, Zerorez Bay Area offers eco-friendly accreditations.

    Does Zerorez Bay Area offer a senior discount?

    No, Zerorez Bay Area does not offer a senior discount.

    Are warranties offered by Zerorez Bay Area?

    No, Zerorez Bay Area does not offer warranties.

    What services does Zerorez Bay Area offer?

    Zerorez Bay Area offers the following services: Air Ducts, Hardwood Flooring, Upholstery, Hard Surfaces, Area & Oriental Rugs, Pet Treatment & Anti-Bacterial Protectant