Zerorez Bay Area

great , fast friendly

The crew arrived on time and conducted the job in a timely and thorough manner.

They cleaned all the carpet. It went good.

Good except for missing one spot

Nice Job, friendly and prompt

This was the second time I used them.

I had Brandon out, it's a small company as far as I can tell. The do organic cleaning. They gave discount card for the second time. I have used them twice, but I recommended them to my friends. Brandon was very good. I think they had a limit on travel, that was a question I had, and I think I was in the range and they added on an extra $13 for travel, but I said I was within range and they took it off. I think they were young guys being trained. The cleaning was good and they said they only use salt water, I asked how it works and gets so clean with salt water and he said that's our mystery. I said how do you get the stains out he said we just go over them again. It was good, and organic that's why I wanted to try them.

Initially I was satisfied with the overall work, although I was put off by the push to sell more services that I did not need. What prompts this review is a phone call I received yesterday asking if we were in need of the company's cleaning services again. I would not hire this company again for several reasons. One all spots on the carpet reappeared after several days, two every room in the house had bumps in the carpet that concerned me. And last but most important was that I called the company to report the condition of the carpets, took pictures and texted them to the woman who answered my call. She indicated someone would call me back but no one ever did. In order to be sure the carpets dried flat I placed heavy books on each and every one of the bumps in the carpet. For the amount of money spent on this project I would have expected a call back and not to have these bumps left in every room.

.

Great! My technician was Eduardo Rodriguez and he did a great job.

Restored to 'clean.'

We've got some pretty old, funky ducts, so it wasn't the easiest job they've ever done, but they managed to figure it out.

I like the job Zerorez does cleaning my carpets. I think this was the third time I've used them. The carpets look cleaner when they are done than other cleaners I've used and stay looking cleaner longer. I have a problem with fragrance sensitivity and the smell of the the spot cleaning solution they use is not a problem for me.

unknown

They did a hallway and the family room carpet and the family room carpet we weren't satisfied with the result and they had to send out another person about a week later and they redid the family room.

We had used ZeroRez in the past to clean our carpets. We called them to do the same job, and they quoted us the same price over the phone. When the service person arrived he wanted 4x the price.

Great, evrything went as planned

The contractor called in a day before to confirm the appointment. They arrived on time and were done in an hour or so. The carpets in all rooms look visibly clean! One thing to note - they didn't clean any of the corners where the wall meets the floor saying their equipment cannot go there which I found little odd.

They were great but ad is misleading. If you live above 3rd floor be prepared to pay extra.

unknown

great! Efficient, professional and fast

Certain areas in hall, family room and master bedroom were dirtier in high traffic spots. However all the carpets came out great and Andrew Garcia did an excellent job, He was pleasant, polite and helpful, I went with the scotch guarding and hope it will make a difference. Just a note, I had to clean up some water spots from my hardwood floor. Only disappointment was that no one called back as promised when I reports "bumps" in carpets but those went away after I managed to flatten them on my own.

They gave me a discount to remove a stain on the carpet. I didn't see anything removed, however. The stain is still there. After one week I couldn't see a difference.

unknown

Very well. There were some terrible grease, wine and blood stains in the carpet. All were removed and it now has been 3 months and the stains continue to be gone.