"I APPRECIATE THE FACT THAT YOU GAVE US A POSITIVE REPORT ON THE OTHER CATEGORIES. WE HAVE GPS ON ALL OF OUR VEHICLES AND THE GPS REPORTED 44 MINUTES ON THIS JOB. MOST PLUMBING COMPANIES CHARGE A BOOK PRICE PER JOB BECAUSE THERE ARE MANY VARIABLES THAT ARE NOT INCLUDED I.E. COMING WITH A FULLY STOCKED TRUCK (I NEED TO PAY SOMEONE TO PICK UP MATERIAL AND STOCK MATERIAL.) DRIVE TIME TO THE JOB. WE ADD IN A HALF HOUR DRIVE TIME TO EACH CALL. (OUR SHOP MAY BE 10 MINUTES FROM YOUR HOUSE BUT OUR PLUMBER COULD BE COMING FROM OCEANSIDE, TEMECULA, CORONADO, WHICH WERE LOCATIONS THAT WERE ON OUR BOARD FOR THAT DAY. 24 HOUR OPERATOR AVAILABLE WHEN OUR CUSTOMERS HAVE AN EMERGENCY. THE $25 CHARGE IS A TOS CHARGE THAT COVERS CONSUMABLES LIKE GLUE, UNIFORMS, SOLDER, TAPE, GAS ETC. THE FINAL VARIABLE WAS THE COST OF THE MATERIAL WHICH WAS AROUND $100 WITH TAX. I WOULD BE VERY SURPRISED TO SEE A LICENSED AND BONDED PLUMBER DO THE JOB FOR ANY LESS THAN THAT. AGAIN, I DO APPRECIATE THE POSITIVE FEEDBACK ON THE OTHER CATEGORIES."

"PLUMBING PLUS HAS BEEN FAMILY OWNED AND OPERATED SINCE 1984. IT HAS ALWAYS BEEN THE OWNER’S POLICY TO MAKE SURE THAT HIS EMPLOYEE'S HAVE SUNDAY'S OFF IN ORDER FOR THEM TO SPEND TIME WITH THEIR FAMILIES. WE ARE AVAILABLE TO OUR CUSTOMERS FOR EMERGENCIES AT OVERTIME RATES ON SUNDAY’S. OUR REGULAR RATES ARE SIX DAYS A WEEK, MONDAY THROUGH SATURDAY, 7AM TO 6PM. PLUMBING PLUS COULD EASILY HAVE SOMEONE WORK SUNDAY'S WHICH WOULD BE MORE LUCRATIVE FOR OUR BUSINESS BUT CHOOSE NOT TO IN THE INTEREST OF OUR EMPLOYEE'S FAMILY TIME. PLUMBING PLUS HAS GPS SYSTEMS ON ALL OUR VEHICLES WHICH ALLOW US TO TRACK TIME ON THE JOB. THE GPS REPORTED THE VEHICLE ON SITE FOR 1 HOUR AND 21 MINUTES. WE ALSO CHARGE A HALF AN HOUR FOR DRIVE TIME. AS THE MEMBER STATED WE DID INFORM HER THAT IT WOULD BE DOUBLE TIME BEFORE WE CAME OUT. THE LABOR PLUS THE MATERIAL USED DID AMOUNT TO $428.00 WHICH WAS EXPLAINED BEFORE WE BEGAN THE WORK. THE MEMBER DID CALL A FEW DAYS AFTER WE COMPLETED THE CALL AND SAID THAT AFTER TALKING WITH FRIENDS SHE THOUGHT THE PRICE WAS HIGH. I EXPLAINED TO HER OUR RATES AND POLICY REGARDING OVERTIME. I THEN DISCOUNTED THE DRIVE TIME PORTION OF THE JOB TO TRY TO APPEASE THE MEMBER. I WOULD ENCOURAGE THE MEMBER TO CHECK WITH OTHER PLUMBING COMPANIES THAT ARE LICENSED, BONDED, AND INSURED TO SEE WHAT THEY WOULD CHARGE FOR SIMILAR WORK DONE ON A HOLIDAY. I DO APPRECIATE THE OPPORTUNITY TO RESPOND TO THE MEMBER’S COMPLAINT."