"Awesome [Member Name Removed], that's what we like to hear! Thank you for trusting us in your home and allowing us the opportunity to assist... All the best!"

"We hear ya [Member Name Removed], we do all we can to find ways to keep costs low while avoiding the "cheap" fix. We're glad to hear you were happy with the service, we look forward to being here for you next time!"

"We're so happy to hear this [Member Name Removed], Thank you for having us out to help!"

"Happy to hear that [Member Name Removed]. Super happy is what we aim for and I'm glad to hear you experienced just that. - All the best!"

"This is great to hear [Member Name Removed]. Thank you for having us out to help you with your Plumbing issues. We'll look forward to being here for you the next time you need us."

"Happy to hear that [Member Name Removed]. We appreciate your business and for trusting us in your home!"

"Happy to be here for you [Member Name Removed]. Always a pleasure to visit and assist you with your plumbing repairs."

"Weird [Member Name Removed], I don't see that we ever visited your home. You had cancelled your appointment before we came. Are you sure we quoted you a price? we don't see that anywhere in our system. Hopefully you have us confused with someone else?"

"Thank you for your business!"

"Awesome! Thank you [Member Name Removed]!"

"Happy to hear that, Thank you [Member Name Removed]!"

"Thank you for having us [Member Name Removed]!"

"We sincerely apologize for not communicating this better to you. We pride ourselves with being timely and admit we aren't perfect. we were working on a limited staff and while that is no excuse, we were challenged with some work load during this time but since gotten back to normal and will use this as a learning experience to prevent this from happening in the future"

"Good to hear [Member Name Removed]! Were happy to have been chosen for your project and look forward to being here the next time you need us!"

"That's wonderful to hear [Member Name Removed]. Happy we could get the work done for you at a more reasonable price than others and stick to the price quoted as that is always our intention. All the best to you and yours. Thanks again!"

"Thank you for having us [Member Name Removed]!"

"Great to hear [Member Name Removed]. Thank you for sharing your experience with us!"

"Hi [Member Name Removed], we are really sorry you feel this way. The reason for spending the hour trying was not due to a set screw but rather the inability to remove the old cartridge which had frozen to the inside of the valve. The Plumber was diligently trying to avoid having to replace the valve in the wall by trying different tools and techniques and even inquiring with our management team to see if there were any other possibilities. In the end, there was no choice but to cut the tile walls and install a new shower valve with new faucet handle, plate etc... Our intentions were to save her the trouble of going through this if possible. In the end we gained her approval and only proceeded when instructed to do so. We understood she was capable of making this decisions on her own and certainly had the option to say no to us at anytime. We apologize if we should have received additional approvals as we were not made aware. We don't feel being called thieves is a fair comment and is not indicative of our long standing 35 year reputation."

"Thanks [Member Name Removed]!"

"Happy to Help [Member Name Removed], Always a pleasure serving you!"