Your Energy Solutions

I have no problems with them; they are great. Overall they were excellent. They were responsive and everything was done quite efficiently. They cleaned up their mess.

Pros:

1.  This company cares about customers, that was obvious from the start of the bidding to completion of construction. 
2. Because I had a friend who had significant leaking after solar installation by another company, I hired a roofing contractor to inspect the roof mid-installation (after the brackets, but before the panels).  The roofer said YES did a quality job, everything was done "right".  The Oakland building inspector said the same thing.  And, my house stayed dry throughout the heavy storms in early March.
3. Pleasant and professional installers, lead by Fabio. (sp?)  He was very patient with me as I asked questions and requested modification to the subpanel conduit.
4. Competitive pricing:  I got prices from five contractors, but I wanted LG panels and YES was one of only two contractors who had extensive experience with LG. One other contractor would install LGs, but had little experience, two other contractors only installed other panels.  YES's cash price was the best of overall.  I worked first with Skip Woodward and finished with Dan Sisca in defining and pricing my requirements; both gentlemen were easy to work with and wanted to please.

   Minor Cons which don't lower score (there are no major cons):

1. Online contract-signing process was pretty slow.  The original contract was, as one might expect, rather one-sided in favor of contractor.  Dan worked with me to make changes and has told me that is under review for their newer contracts.
2. NEM application took business 4 days to submit rather than the promised “within 2 business days of your solar installation passing final inspection by the Building Department” and seemed to happen only after my prodding on day 3. On the positive note, PG&E turned on Net Metering within 4 days of the application, rather than the expected 10-15 days.  So, no harm, no foul. 
3. While I appreciated having a chance to review the location of the panels and I had them moved for access reasons, I wish I had a chance to see the schematic of where the conduit would go as I’d have made a modification that would have made the roof easier to walk.  And similarly with the new subpanel, the electrical contractor asked me where the outside box would go and  Favio asked where the inside box should go, but the inside conduit ended up not as "neat" as I would have liked. 

 Overall, this contractor really cared about customer service and worked to make everything right. My solar system is working perfectly going into it's third month now. I am a very meticulous client, and I would definitely hire them again.