Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
Window-ology
Blinds or Shades - Install or Replace, Blinds or Shades - Repair, Drapes or Curtains Repair or Alter Service,
About us
For almost 30 years, Window-ology has been offering a GREAT SELECTION of QUALITY PRODUCTS while providing EXCEPTIONAL CUSTOMER SERVICE. We are a Diamond Certified Company for 10 years running. We own our factory and Showroom located in Pleasanton. We carry all the named brands as well. Norman, Horizon, Hunter Douglas, Graber,Comfortex and more. We also are experts in motorization. We also sell both KE and Sunsetter motorized retractable awnings, Solar Shades and more. We sell Custom Draperies too. Call us about repairs. We can repair most major brands except Levolor. We do not repair custom draperies. Please provide your Name, Address, Email and Phone number. Thank you.
Business highlights
38 years of experience
Services we offer
Blinds, Exterior Awnings, Motorization., Roller Shades, Shades, Shutters
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.820 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 90% | ||
| 5% | ||
| 0% | ||
| 0% | ||
| 5% |
Showing 1-20 of 20 reviews
Sandy M.
Aug 2022
Worse customer service ever. Took 3.5 months to receive my awnings. They lost one. Salesman ordered wrong size. Cancelled delivery appointments. And after all that trouble, offer no discounts.
Dennis I.
Sep 2017
Thomas B.
Jan 2016
The initial meeting with the sales rep went well, but the follow-up was lacking, in our opinion. I was able to talk with the owner, and he personally took over our account and followed it through to completion. Between him and his installers, who were especially accommodating and very professional, the job had a flawless installation and we are very pleased with all aspects of the project. I'm still suffering a bit from "sticker shock" but we got what we wanted and maybe I'm just not up-to-date on what things cost nowadays.
Response from Window-ology
"It is great to hear your installation was flawless and that you are pleased with all aspects of the project! Thank you for working with us after the follow-up so that we could improve you experience and provide you with exactly what you wanted. We really appreciate the time you took to give us feedback. Thanks for the review!"
Mollie M.
Dec 2015
I selected Window-ology to replace a set of plantation shutters that had fallen apart. They helped me select the right color and slat width. After installation, one section was not functioning smoothly. They came out to look at the issue and found that the section needed to be replaced. They ordered it and got it installed promptly. I was very satisfied with the outcome of the project and the installation and would certainly use them again for any future window treatment needs.
Response from Window-ology
"Your planation shutters look amazing and we loved helping you select the perfect color for your home! We are thankful that our priority is always your satisfaction, and that we were able to take care of your window covering needs promptly. Thank you so much for you patience with the minor issue and for taking the time to write us such an awesome review! Please don’t hesitate to call if there is anything else we can do for you."
Randall H.
May 2015
unknown
Response from Window-ology
"Thank you for your review of Window-ology! We are very thankful for your business. It's great to hear that the installation went smoothly and that you are satisfied with our product! Sorry for any hang-ups you hit along the way. We would love to serve you again in the future."
Nicole H.
Jan 2015
Fantastic. Took awhile for them to arrive but once installed they are perfect.
Response from Window-ology
"[member name removed], thank you so much for this review! Window-Ology was more than happy to take care of those shutters for you. Let us know if you need anything else from us!"
Jan A.
Nov 2014
Consultation was very professional and very helpful in choosing the type of shutters for my home. The installers were here on time and the installation was done beautifully. They even removed and disposed of my old mini-blinds. I am very impressed by this company and will use them again in the future. Perfect!!
Response from Window-ology
"It's our genuine pleasure! Our goal is to provide a "WOW" customer experience and it's wonderful to know that you recognize and appreciate the difference in choosing us! Thank you very much for sharing your experience with Window-ology, and we look forward to serving you again!"
Mollie M.
Oct 2014
I am very happy with the product and installation. After the installation, several of the louvers were not closing properly. I called Window-ology and they needed to order a new section. Although there was an issue, they made the process simple and easy.
Response from Window-ology
"[member name removed], thank you so much for your business and for your patience with the hiccup! Window-Ology is glad you are so pleased with your plantation shutters. We look forward to serving you again in the future!"
Judy M.
Aug 2014
unknown
Response from Window-ology
"[Member Name], Windowology is grateful for the review and your business. We are happy the cellular blinds were installed efficiently, and we hope to hear from you in the future!"
Lisa S.
Feb 2014
We have used Window-ology twice. First time was in November 2012 for shutters in our family room. They were very responsive, on time for consultation and provided me a quote in less than 24 hours. We ordered, the shutters arrived on time and were installed by Window-ology. We were very happy with the result. One year later we were in need of a solution for 2 sliding doors on a southwest facing side of our house. We received the same great service. Overall very happy. I am sure we could have found a better price online or at a big box store, however the customer service and selection would have been compromised.
Response from Window-ology
"It's our genuine pleasure [member name removed]! Our goal is to provide a "WOW" customer experience and it's wonderful to know that you recognize and appreciate the difference in choosing us! Thank you very much for sharing your experience with Window-ology, and we look forward to serving you again!"
Larry F.
Jan 2013
Started in their shop looking at a variety of options - then they came out to measure. One window was oversize by the manufactures specs but Window-ology was able to custom build to the larger size. Installation took about an hour and a half. All went smoothly.
Response from Window-ology
"Thank you Lawrence for taking some time to share your experience! It can be a bit tricky when you're dealing with a custom sized window! We're grateful that you chose Window-Ology for your project!"
Gordon L.
Dec 2012
Alan and Norman came to take measurements and they gave me a quote right there. I really liked that they had so many different kids of shades that they carry, and took time to help me to choose. First, I wanted to go with different shades, but it turned out that they are beyond my budget, so I decided to go with Honeycomb since I had so many windows to cover. I also could choose the option of cordless since I have 3 small children. They immediately made honeycomb shades to those windows that needed them immediately and came back to install them in a few days. Rest of the blinds took about a month to be made, (I had like 15 windows, 2 sliding doors and 1 french door to install) and they installed them. Blinds are very beautiful. Norman was very easy to talk to and polite. I am very happy with their products and installation. I highly recommend them.
Response from Window-ology
"Thank you so much for your kind words, [removed member name]! We truly appreciate that you took the time to share your story! We do have quite a large selection of window coverings. We do genuinely care about your budget and we want to give you the best options to stay within your means, but not compromise quality. Thank you again for choosing Window-Ology, we would be pleased to serve you again in the future!"
Harry H.
Nov 2012
We decided to make an investment in our condo by purchasing shutters. We like to think of ourselves as saavy, and did research on what upgrades tend to give a good ROI. Shutters (along with new paint & carpet, as well as appliances) are the way to go.
The next question is what type of shutters. We have family members who swear by vinyl. The latest fad is the hybrid shutter. Once again we went to research and found that real wood shutters make the best investment. They also last a really long time and look great.
So we started shopping around and having estimates come in. We only got estimates from Angie rated companies. After many review we came down to three companies. Alan Robinette from Windowology came out to our place and answered every question we had and then some. He is very friendly and knowledgeable and we appreciated him answering every question in depth. His business has been around for many years, and he has shutters in his own home as well. Alan has done business all around the bay area and what we appreciated was that even though we were a small job, Alan gave us his full attention. The only drawback that I could say, is that the initial appointment went long--we were expecting an hour and a half, but it took nearly three. This is unusual, but it wasn't a bad thing, just unexpected.
We were on a budget, and Alan and Windowology were great at working with us. What set them apart, was that the shutter quality was high, and they had the sill caps that look beautiful put on.
The only other drawback is that wood shutters have to be ordered, and it takes awhile. We paid up front but had to wait about 6 weeks for install day. I can honestly tell you that it was well worth the wait. The install came in and finished the job in a day. I was a little scared when I found out some of the guys on the install team were new and hadnt been with the company for a long time. But the foreman of the crew was very patient, directive, and precise to make everything right. The only minor thing was that I had to remind them not to place tools on the hardwood floor, because it scratches easily. Other than that, the workers were nice and fast working, and pretty good communicators.
We've had the shutters for two months now. No problems whatsoever. We have used the shutters daily for light and heat control. They have made a difference in heat and light and others have commented on how beautiful they look. All in all, an A overall job. I'd go back to them for a new job or when we have a house for shutters first every time.
The next question is what type of shutters. We have family members who swear by vinyl. The latest fad is the hybrid shutter. Once again we went to research and found that real wood shutters make the best investment. They also last a really long time and look great.
So we started shopping around and having estimates come in. We only got estimates from Angie rated companies. After many review we came down to three companies. Alan Robinette from Windowology came out to our place and answered every question we had and then some. He is very friendly and knowledgeable and we appreciated him answering every question in depth. His business has been around for many years, and he has shutters in his own home as well. Alan has done business all around the bay area and what we appreciated was that even though we were a small job, Alan gave us his full attention. The only drawback that I could say, is that the initial appointment went long--we were expecting an hour and a half, but it took nearly three. This is unusual, but it wasn't a bad thing, just unexpected.
We were on a budget, and Alan and Windowology were great at working with us. What set them apart, was that the shutter quality was high, and they had the sill caps that look beautiful put on.
The only other drawback is that wood shutters have to be ordered, and it takes awhile. We paid up front but had to wait about 6 weeks for install day. I can honestly tell you that it was well worth the wait. The install came in and finished the job in a day. I was a little scared when I found out some of the guys on the install team were new and hadnt been with the company for a long time. But the foreman of the crew was very patient, directive, and precise to make everything right. The only minor thing was that I had to remind them not to place tools on the hardwood floor, because it scratches easily. Other than that, the workers were nice and fast working, and pretty good communicators.
We've had the shutters for two months now. No problems whatsoever. We have used the shutters daily for light and heat control. They have made a difference in heat and light and others have commented on how beautiful they look. All in all, an A overall job. I'd go back to them for a new job or when we have a house for shutters first every time.
Response from Window-ology
"[removed member name], Thank you for sharing your informative story! It's great that even after shopping around you chose to go with Window-Ology! We really appreciate your kind words! We hope that you continue to enjoy your wood shutters, and we welcome you back with any future projects in your new home!"
Cynthia R.
Feb 2011
Alan came over and helped me with the some ideas for the shutters in the bathroom, it has 3 windows with 1 having an arch. He came up with a beautiful and cost effective design for them. He also helped me with picking out different window treatments and materials for the family room and kitchen, I decided to wait on these and they were very nice about that, I didn't feel like Alan felt I wasted his time. Alan is very talented in helping you pick out the right design for you. The installers came and were very good at what they do, tidy and quick. This is the second time I have used them and will use them for all my window needs in the future.
Iman B.
Oct 2010
A few years ago they came out and repaired a shutter that was damaged. They have just started work for me again. They have come out and measured twice and have now placed the order. They have been extremely professional. They have been accurate and thorough. They are friendly. I had them work for me before and they did a good job then, too. I have had really good luck with them. They have good quality and they are very professional. They give good, quality service. Their product is excellent. They are very clean and accurate. They are a little pricey but I think they are worth it.
Bob O.
Jul 2010
It went very well and I paid probably $2,000 or $3,000 on that work. The quality was outstanding and the materials that we ordered was correct the first time and there were no need for call backs.
Vickie S.
Apr 2009
See above.
MARK H.
Nov 2007
Great work!
MARK H.
Feb 2007
The installer showed up on time and was friendly and polite. He did a great job and left my place immaculate. The shutters look fabulous!
JENNIFER S.
Sep 2005
WINDOW-OLOGY WAS VERY PROFESSIONAL. THE INSTALLATION WENT VERY WELL. THEY SHOWED UP ON TIME AND WERE VERY HELPFUL. WE WERE IN THE MIDDLE OF ANOTHER PROJECT AND THEY HAD TO STORE ONE SET OF BLINDS. THEY CAME BACK ON ANOTHER DATE TO INSTALL THEM AND DID NOT CHARGE EXTRA.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Window-ology is currently rated 4.8 overall out of 5.
Window-ology accepts the following forms of payment: CreditCard
Yes, Window-ology offers free project estimates.
No, Window-ology does not offer eco-friendly accreditations.
No, Window-ology does not offer a senior discount.
No, Window-ology does not offer emergency services.
No, Window-ology does not offer warranties.