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Protection 1 Pleasanton

Smart Home System Install or Service, Alarm or Security System Installation, Alarm or Security System Repair,

About us

Protection 1, a repeat Angie’s List Super Service Award recipient, is the nation’s largest full service security provider, protecting residential, business, national account and integrated system customers at millions of locations across the U.S. With its headquarters in Chicago, IL, Protection 1 operates 70+ local offices with more than 2,500 employees for immediate assistance to our 1.6 million customers. Celebrating 25+ years of service excellence, Protection 1 has a proud history of focusing on its customers. This is reflected in our A+ BBB Rating, 10+ Year BBB Accreditation, 95.6% Customer Satisfaction Rating and being rated the #1 in Security and Home Automation by SDM Magazine. Other ways we stand out include our professional installation, same day service, 24/7 live customer service by phone/chat/email(no more automated phone attendants or extended wait periods) and a network of multiple company-owned monitoring centers providing nationwide redundant security coverage and peace of mind. As an additional measure of security, each Protection 1 employee undergoes a 14-agency background check so you’ll always know you’re in good hands. As a privately held company we serve the broadest spectrum of residential and commercial clients, including household brand named national accounts in the retail, banking, manufacturing and high-security markets. We maintain a full-time licensing and compliance staff, which maintains thousands of state and local licenses to ensure nothing but the best customer experience. Call our security experts today and receive up to a 20% discount on your homeowners insurance with a professionally monitored security system from Protection 1, the better choice. Call now.

Business highlights

Emergency services offered
37 years of experience

Services we offer

CCTV & remote video, Professional installation, burglary alarms, business intrusion monitoring, carbon monoxide, card access control, dedicated cellular monitoring, digital cellular backup, extended warranty, fire detection & video surveillance, flood, heat detection & sump pump high water alarm., identity theft protection, low temperature, maintenance program, same day service, smart phone apps, smoke & fire, web & mobile-based controls, wireless home security monitoring

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
3.97 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
57%
4
14%
3
0%
2
14%
1
14%
Showing 1-7 of 7 reviews
Adnan K.
Nov 2011
5.0
Yes, I recommend this pro
It went well. I had to talk to a supervisor regarding availability, he finally committed to our required time. They showed up on time. The person that serviced the unit was very courteous and pleasant. He did a great job. I was very happy with the service.
Response from Protection 1 Pleasanton
"Hello, Thank you for taking the time to share your experience with Protection 1. We value your feedback and are very pleased to hear that you were happy with the service you received. If you ever have questions or need assistance, please call (877) 776-1911 or visit us at www.Protection1.com. We're here for you 24 hours a day, 365 days a year. Kind Regards, Brandon F. Protection 1"

RANDI M.
Apr 2010
1.0
Called Protection One after our house was robbed. When we went to sign the contract they wanted to check our credit. We told them no we were in the middle of a refinance and it could effect our credit rating and interest rate. They claimed that all other companies check your credit, which is an outright lie as no other company that gave us a bid wanted a credit check (we doubled checked afterward). The gall was that we have been paying our bill on time for over 7 years and the installation and monitoring was going to be on a credit card. My thought?, I don't give Target or Safeway the right to check my credit when I buy something from them so it is none of your business what my credit is (by the way it's excellent). Needless to say we walked away and are looking for another Alarm company for both our business and home. Doesn't this company know that it's a recession and customer service is number one? If this is how they treat a regular customer, everyone needs to stay away!!!

Karen W.
May 2007
5.0
Yes, I recommend this pro
$33
They do a very good job. Their customer service is excellent. One time my battery was beeping on my key pad, so they came out and replaced it for me for free. The people that work there are always willing to help. I have had no problems with false alarms or extra charges for anything.

EDNA T.
Oct 2006
2.0
$150
Company made 2 appointments, no show for both. Told me I was signing for 1 year of service and I got 2 years. I pay 39.00 a month and they have misbilled me 3 times. I get a lot of false alarms on my sensor. The owner of this branch is ruder than rude!

Homeowner
May 2006
4.0
Yes, I recommend this pro
$35
THEY DO A PRETTY GOOD JOB. THEY ARE VERY RESPONSIVE IF THE ALARM IS SET OFF. THEY CALL ME AND IF I DON'T ANSWER, THEY CALL THE POLICE AND FIRE DEPARTMENT. I HAVE HAD NO PROBLEMS WITH THIS COMPANY.

Homeowner
Dec 2005
5.0
Yes, I recommend this pro
$300
We have an alarm system in our home that hasn t been updated in a while, so we called Protection One out to look at it. They were great. They updated our alarm system in a very timely fashion. I found the men to be very professional and trustworthy and I was also pleased with the price they charged us.

PATTY D.
Feb 2005
5.0
Yes, I recommend this pro
$29
FRIENDLY STAFF, BOTH FOR THE IN HOME VISIT AND FOR PHONE CALLS. WHEN WE HAVE ACCIDENTALLY TRIPPED THE ALARM, THEY HAVE BEEN RESPONSIVE TO OUR CALLS. WE HAVE ALSO 'TESTED' THEM TO SEE IF THEY WOULD CALL US AND THEY HAVE IN A TIMELY MANNER. IT WAS RE-ASSURING THAT THE SERVICE WE'RE PAYING FOR RESPONDS.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Protection 1 Pleasanton is currently rated 3.9 overall out of 5.

Protection 1 Pleasanton accepts the following forms of payment: CreditCard

Yes, Protection 1 Pleasanton offers free project estimates.

No, Protection 1 Pleasanton does not offer eco-friendly accreditations.

No, Protection 1 Pleasanton does not offer a senior discount.

Yes, Protection 1 Pleasanton offers emergency services.

No, Protection 1 Pleasanton does not offer warranties.