CAREFREE TOLAND POOLS

CAREFREE TOLAND POOLS WAS VERY HELPFUL. THEY SHOWED US THINGS TO DO TO GET THE PUMP PRIMED. IT IS AN OLDER PUMP AND WILL NEED REPLACED IN THE NEXT FEW YEARS. BUT THEY GAVE US GOOD ADVISE TO KEEP IT RUNNING A FEW YEARS MORE. THEY WERE VERY GOOD.

CAREFREE TOLAND POOLS WAS POOR ON OVERALL CUSTOMER SERVICE, COMMUNICATION WITH US AND THE SUB CONTRACTORS AND OVERALL PROJECT MANAGEMENT. OUR SALESPERSON PROMISED TO BE WITH US EVERY STEP OF THE WAY, BUT ONCE HE HAD THE SALE WE NEVER SAW HIM AGAIN, EXCEPT WHEN HE WANTED TO SHOW OUR PROJECT TO HIS NEXT POTENTIAL SALE. WE LOVE OUR POOL DESPITE CAREFREE TOLAND POOLS, NOT BECAUSE OF THEM. WHEN MISTAKES WERE MADE NO ONE FESSED UP. IT WAS ALWAYS SOMEONE ELSE'S FAULT. IF A COMPANY CAN TAKE RESPONSIBILITY FOR ITS MISTAKES, IT GAINS MUCH MORE RESPECT THAN IT WOULD BY PASSING THE BUCK. ONLY THE RECEPTIONIST WHO MISTAKENLY ORDERED THAT OUR POOL BE PLASTERED (WHEN IT SHOULD HAVE BEEN PEBBLE TECHED) TOOK ANY RESPONSIBILITY AND APOLOGIZED PROFUSELY FOR THE MISTAKE. THAT HUGE MISTAKE WAS MUCH EASIER TO ROLL WITH THAN THE SMALLER THINGS THAT CAME UP IN THE 5 MONTH PROJECT. THEY ASKED TO SHOW OUR FINISHED POOL BUT I TOLD THEM ONLY IF WE WERE HOME TO SHARE OUR CTP EXPERIENCE. THEY NEVER CAME BACK.