Reliant Cleaning

"[member name removed] submitted her review of my cleaning services seven months after I worked for her. Her recollections and perceptions differ significantly from mine. I cleaned [member name removed]'s home twice in June of 2013. Generally, when I begin work with a new client I request direction and feedback so that I can understand their priorities and expectations. This helps me to manage my time efficiently and learn to anticipate their preferences. Specifically, in [member name removed]'s case I felt it was important to be cautious and request direction as to how to treat the medical equipment and medications around her bed. I wear a Samsung Galaxy player on my arm when I work. I use headphones when I listen to it so that I do not disturb anyone. I also have a cell phone. I received and then placed a call to my daughter during my second visit to [member name removed]'s home. The two conversations were brief and I continued to work while I spoke to my daughter. While cleaning [member name removed]'s bathroom I removed a magnifying mirror that was mounted on a larger mirror above the bathroom vanity. Unknown to me, the suction cups on the magnifying mirror were old and brittle and the magnifying mirror could not be remounted. I went to five different drug stores seeking an acceptable replacement for [member name removed]'s magnifying mirror and was unable to locate one. This , in addition to two light bulbs is the breakage [member name removed] refers to in her review. I have a five hour minimum. Before I agree to meet with a potential client I make it a point to confirm that five hours of labor fits their needs and their budget. I also request that if they find it necessary to cancel their regularly scheduled cleaning on short notice, that I be paid for that time. I will then either come back on an alternate day or extend my regular hours until I have worked all of the hours that I have been paid for. I consult with the client to find a schedule that would be of most benefit to them. On my first visit, [member name removed] asked for assistance and I agreed to help her to sort through her clothing and belongings as there were things that she was ready to give away. On my second visit she asked if I would go home early as she was not feeling well. I worked for four hours that day and she paid me for five. She requested that in the future I begin preparations of the evening meal for herself and her husband before I left for the day. The services I offer were not a good match for [member name removed]'s needs and expectations. I did not realize how many misunderstandings were occurring throughout our communication. I decided it was best that I not continue to clean for her. I left one phone message and then [member name removed] and I had one phone conversation discussing my decision not to return to work. I followed up by sending [member name removed] a card attempting to further explain why I would not be returning and apologizing for any inconvenience she experienced. Enclosed in the card was a check in the amount she requested to replace the magnifying mirror and repayment for one hour of labor. I like to build a good rapport with my cleaning clients, and establish a mutually beneficial work arrangement. I regret that things did not work out in this case. The best I could do was to make amends and learn from the experience. I truly hope that [member name removed] will find the right person to help her in her home and fulfill her needs. Cheyenne Vogel, Sole Proprietor, Reliant Cleaning"