This has been the worst experience I have ever had with a company in the 37 years (and 8 properties I own). The most important thing I can pass on to anyone from this horrible experience, is to make sure you do most of your dealing with them via email and not on phone conversations or text, because they do no stand behind what was said or texted. In my original conversation with Jackie Farris, the office manager at Second Generation Roofing, I had advised her that the Property Management and HOA at my son's complex required that all the roofs be some sort of charcoal gray color. She sent me a pic of a charcoal GAF roof sample in an email. I responded by phone asking for a lighter gray as the 2 story peak roof home was already very hot upstairs much of the time. She responded in an email: From: Subject: RE: Roof Shingle Sample Color & Gutter Screens Date: September 16, 2021 at 1:44:16 PM PDT To: "'Kim Sousa'" Hello, Here are the colors for the gutters, and also a picture of the lighter gray you were asking for ( there are 3 different grays Thunderstorm Gray, George Town Grey and Moiré Black). Hope that helps. Thank you, Jackie Farris Office Manager Second Generation Roofing, Inc. (707) 765-8512 I responded again by phone with Jackie letting her know I liked the lightest one, "Georgetown Gray." Next email: On Sep 29, 2021, at 9:28 AM, Kim Sousa wrote: Hi Jackie, I can’t find the pics anywhere of the roof I picked. Next email to Jackie: From: Kim Sousa [mailto:
[email protected]] Sent: Wednesday, September 29, 2021 9:38 AM To: Second Generation Roofing Subject: Re: Second Generation Roofing - Updated Bid Proposal & Contract - 8290 Windmill Farms Dr. Cotati_21-269 I found it - Georgetown Grey 50 yr. shingles and Deg. white covered gutters. On Tuesday 10/05/21 I met with Noel (Second Generation appraiser), and paid him $10,275 in cash for the roof, gutters, and permit. I stated to him that the roof looked "dark." When I got home that evening I went over the pictures my son had sent me of the shingle packaging and found it was not "Georgetown Gray" shingles but a completely different brand (GAF) in Charcoal (GAF's darkest roof they make). This is totally opposite of what I had repeatedly discussed over text, phone and email with both Jackie and Noel, that I wanted the lightest gray roof, not black. They denied any error on their part since the contract stated "charcoal" under roof color. I was not concerned about the word, as Jackie and I had discussed choosing a the lighter gray color, and often were refer to the gray colors as charcoal shades as well. My email confirmed I had chosen the lightest Georgetown Gray in some other brand she email me, and they put on the blackest roof from GAF in charcoal. I am sickened by all of this. It was expensive, and they made an error they are not standing behind. My son's home will now be hot for years to come, and they could care less. I would never use this company. I will be filing a formal complaint with the BBB and the contractor licensing board, as well as leaving as many negative reviews as possible.