DESIGN IMAGES

We dealt with Mike and his wife Cindi. All we needed was one counter with a BBQ cut out. On the positive, DI has a reasonable selection of slabs, and I was able to find what I was looking for. Cindi, though not necessarily nice, is not rude. However, in addition to being unresponsive, late, and delivering poor craftsmanship, Mike has the foulest, nastiest, most condescending and entitled attitude we have seen in a long time! After weeks of cajoling him to engage, he finally went to the property to template while we were not at home… during which time he urinated on our brand new house (caught on security cameras). Once we asked them to perhaps relieve themselves elsewhere on the 20 acres of wooded property and not against our master bedroom, they pouted and threatened to quit the project… no apologies. More weeks pass, and they finally install the counter with multiple issues. It has an asymmetric reveal — 1.0" on one side, 1.5" on the other — where it should have had no reveal at all. And the reveal has unfinished edges that expose the miter cuts! After another few weeks of emailing back and forth, he agreed to come by to see what could be done to mitigate the poor visual state of the counter. He arrived with a massive chip on his shoulder and within seconds he was barking, yelling and screaming at us, blaming us, the structure, the framing, our hand-drawn sketches, and everything else under the sun for the asymmetry and the crookedness of the counter! And the icing on the cake: he asserted that the unfinished exposed miter edges is "how things are done." Perhaps in your book, buddy!

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Their cost, workmanship, professionalism was great. They contributed ideas to the whole project.

We could not be happier with our new granite counter-tops recently installed by Design Images! The installation was fast; the workmanship is excellent. From our first visit to the showroom Mike was very helpful, offering suggestions without being pushy. His years of experience in the craft were of great benefit to us. The photos of other installations were extremely helpful in our decision-making process as well. While there were not as many slabs as some of the other granite yards we visited, the quality of the material at Design Images was impressive. In addition, of the five local installers from whom we got quotes, the price at Design Images was the best by far. We were treated in a professional manner by everyone on the Design Images staff. We would highly recommend Design Images for your granite installation.