Sunset Glass Co
About us
Servicing: San Gabriel Valley Provides services for window repairs, mirrors, patio doors, shower doors, table tops and window screens.
Business highlights
Services we offer
7 days a week our experienced glass technicians are available to come out to your home or business to quickly and efficiently provide board up services., Mirrors, Patio Doors, Shower Doors, Store Fronts, Table Tops, Window Repairs, Window Screens Board Up Services- Available 24 hours a day
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings | 
|---|---|---|
| 85% | ||
| 5% | ||
| 2% | ||
| 1% | ||
| 6% | 
"[Member Name Removed], our employee had recommended the wheels on the on sliding patio door be replaced prior to installation of the glass panel. The old wheels made it difficult to slide the doors in either direction without the use of any excessive force. You declined to follow our instruction on said matter and only then after three weeks upon completion of the job did you actually contact me via phone to tell me your problem with the crack that had appeared on the glass of your patio door. Upon later inspection of the door I was able to verify my employee’s initial concern with the patio door’s old wheels. It was clearly stated that the glass had no warranty. Sincerely, Juan"
"I'm very sorry for the inconvenience and frustration that this miscommunication has caused you. Given the opportunity, I would be more than happy to assist you in completing your shower door installation. Sincerely, Juan"
"Thank you for taking the time to review our business. Your feedback is important to us as we are always striving to provide the best possible experience. We apologize for the poor workmanship and communication. This issue has been brought to our attention over a year later and perhaps repairs have been carried out. However, should they still be present and the client be willing, we would greatly appreciate the opportunity to correct the situation."
Let me start by sharing the good experience I had with Sunset Glass Co. The first time we used SGC was in 2012. Mr. Delatorre came out. He was prompt, professional. He replaced several window cranks for $75 each including parts. At the time, he looked at the screen doors and said they would need replacing in the future but for now he could make sure they worked properly.
In the fall of 2013, we were having a bathroom redone and the window needed to be fixed before the construction began. Because of the good first experience, I called on SGC. I felt since they were coming out to do the window that we should have all the cranks replaced and finally replace the two large screen doors.
The elder Mr. Delatorre did not come out. His son and a worker came out to do the job. The son worked on the cranks while the worker was in charge of replacing the screen doors.
I praise the younger Delatorre for spending the time he did on the bathroom window, which was warped and a challenge. He also made sure he found a short crank so that the kitchen window could be opened.
The original screen doors were substantial and had aluminum screens. The worker cut the new frame and mounted a plastic screen to the replacement in our backyard. Before I get to the poor quality, I must say the worker did not have any respect for your yard or the fact that we asked he be careful as to not let the indoor cat out. The cat did get out.
The screen doors were cheap and were not comparable to the originals. They both had jagged spots where the screws he used to mount the plastic screens jutted out. The screen frame was flimsy and the plastic screen was cheap and fit loosely. The screen door was $1000 job.
When I saw them, I called the elder Delatorre to voice my concern and disappointment with quality of the screen doors and the workmanship. He apologized and said they would replace them. They did replace the plastic screen with aluminum screen. But the screws still jut out and while they were replacing the screens, the worker broke the latch that locks and opens one of the doors.
The elder Delatorre and I spoke repeatedly. He assured me that his son would return to fix the latch as well as the doors overall appearance. But they never actually rescheduled a visit back.
Today, the latches on both doors are broken. The screws pop off and we have to put back in. The screen doors are cheap and just plan crap.
I considered giving SGC a C/D because of all the work the younger Delatorre put into the bathroom window but in the end the overall job was just shoddy.
"Thank you for taking the time to review our business. Your feedback is important to us as we are always striving to provide the best possible experience. Per your comments, I have talked to my workers about the importance of proffesionalism to ensure we maintain high quality standards at Sunset Glass."
Licensing
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