Partnership Painting Inc

"The last time we did work for this customer was April 2004, the customer never contacted us about the issue. If the customer would have contacted us, we would have gone out to check on the areas affected along with the paint manufacturer. Partnership Painting has a 3 year guarantee and prides itself in its work."

"It will be almost 4 years in April since we completed this project. I remember the issue distinctly. Yes, wallpaper was removed. Old house, plaster walls. There is usually a little glue residue left on the walls from the old wallpaper which always needs a coat of primer to seal up the glue from penetrating onto the finish coats. We used the Farrow and Ball primer supplied by the owner. The paint failure was a result of glue residue leaching through the primer- the Farrow and Ball primer was not strong enough to hold back the little amount of glue that was on the walls. The result was the cracking and peeling. Mr [Member Name Removed] had the paint analyzed but not the primer. That was the problem. He said he would get back to me after the analysis and he never did. Definitely my fault for not following up and seeing what the Farrow and Ball analysis conclusion was. We have used Safe and Simple for wallpaper removal and in 20 years of experience NEVER had an issue with glue residue removal. They did their job. Lesson learned: I should have insisted on using primer that I was confident with and have the experience with to know that it would perform in that situation. I should have consulted with Farrow and Ball myself and rectified the situation. Definitely a product failure that made my Company look bad and take the fall."