Merry Maids of Pasadena

This company is very unprofessional. I was not happy with their service and complained so they overcharged me. I called to try and resolve it but they keep saying the manager will call back but he never does. This has happened several times.

I have used Merry Maids for years. The office staff is highly professional and very pleasant to deal with. The cleaning staff changes a lot over time but always does a decent job. Sometimes details get neglected (things like ceiling cobwebs) but the main duties are always done. They are reliable for showing up on the date expected, and usually quite close to the exact time promised. The cleaners are pleasant and honest --- nothing has ever been missing from my home in all the years I've used them. And in the occasional incident of accidental breakage (it happens to all of us over the years), the company has been great about promptly fixing whatever the problem was. I like using a reliable service like this one and plan to continue using Merry Maids indefinitely. I'm sure I pay more for this service than for an individual maid, but I am freed from the burden of calculating payroll taxes and other such paperwork.

I'D USE THEM AGAIN. THEY CAME IN AND MADE THE HOUSE LOOK NICE, AND THEY WERE TIMELY AND PROFESSIONAL. THEY HAD UNIFORMS ON, AND THEY WENT RIGHT TO WORK. THEY HAD THE EQUIPMENT THEY NEEDED. THEY WERE REALLY HELPFUL.