
Lansford Roofing Inc
About us
At Lansford Roofing Inc. we are a California state licensed bonded and insured roofing company that knows a quality roofing job just doesn't happen by chance. As a Licensed Roofing contractor serving the cities of Pasadena, Arcadia, Sierra Madre, San Marino, Altadena and the surrounding communities we know the value of hard work and customer trust and we continue to strive to always be the roofers you call and recommend to other when they need a roofing job done right. From Shake roofs, Metal Roofs, Shingle roofs, tile roofs and wood roofs our professional staff of roofers and roofing repair specialists bring a high degree of knowledge and experience to every job we do. It is an expression of our quality installers training, ingenuity and know-how. Our promise is to execute the finer details of a quality installation to achieve 100% homeowner approval. WE OFFER FREE ESTIMATES!!!
Business highlights
Services we offer
Our Services include Roofing and Insulation.
Amenities
Free Estimates
Yes
Number of Stars | Image of Distribution | Number of Ratings |
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97% | ||
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Even though they started at 7 am my neighbors could not believe how quiet they were.
Robert Lansford is extremely knowledgable, honest, meticulous to detail. He is determined to make clients happy - proud of his workmanship and product. A man of his word, he met every expectation.
At a time when one can often feel raped as a consumer, this is the consummate professional. Enjoy your venture - use Robert! (I?ve never written a review before in my life!)
Upon reading this review, Robert Lansford followed up and personally came to our house to discuss the job. He went to great lengths to make up for any dissatisfaction, and he was genuinely interested in hearing about what could have been better. Have to say we were surprised and impressed, and I have updated the rating on this review accordingly.
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Robert is a nice guy, and we gave him the bid because he always answered our e-mail questions promptly, which is apparently something roofers have trouble with. I don?t want to imply that he was organized, though, as he was not. There was a bit of asking the same questions several times, not having the contract I sent him and had already asked if he had, not ever asking what color we wanted, and things like that.
Throughout the process, there were key details that he would neglect to share with us. The whole job had to be re-scheduled because he neglected to mention that someone would need to be home in order to get the job started. The whole crew showed up, and the whole crew had to leave. Why would he assume that we would be home at 11a on a weekday? How can you not mention that?
He also never mentioned that a massive flatbed delivery truck would be dropping off supplies one evening. If we hadn?t been home, it could have been a big problem. As far as the actual work, it was probably about what you get with any roofing company. I will say that the tear off crew was very good about cleaning up the mess (although the tear off crew does not actually work for Lansford). Unfortunately, they broke one of my brass sprinklers with the truck, which is understandable, except that no one mentioned it, and Lansford replaced a brass half circle sprinkler with a $1.50 plastic FULL circle sprinkler, which is just lazy, not to mention idiotic.
Instead of tar paper, Lansford installed a synthetic ?deck defense? at my request. With this fairly recent product, it is well known that you are supposed to use plastic cap roof nails to secure it, for the best seal. I mentioned the plastic caps in an e-mail, and I even amended the contract to reflect using plastic caps. Robert never intended to use these plastic caps, and never mentioned it. His crew just used staples, because it makes the job go faster. If I had known all along they were going to use staples, I probably would have opted for the tar paper. This is not to say that other roofers would not try to pull the same thing, it?s just frustrating.
I can neither recommend or not recommend Lansford roofing.
Licensing
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