HAYNES LANDSCAPE DESIGN

It was excellent.

They did a better job than I could ever hope for. They were fast and efficient.

It was excellent. They were on time and gave good recommendations. They were clean and efficient. We were so happy with them.

We have worked with Laramee Haynes and his landscaping company since 2009, when we moved into our Pasadena bungalow. Laramee landscaped our backyard completely, including plantings, hardscape, a new lawn, irrigation and lighting. The design was great, and the installations went relatively smoothly. This year, we had Laramee take out our front yard grass and replace it with drought resistant plantings and new irrigation. Again the design was great and the installation went relatively smoothly.
I have to say, though, that on balance, Laramee is not a good value. His work is very expensive, as befits someone with a great design sensibility and extensive knowledge of horticulture. But Laramee's company falls down on execution and customer service.
For one thing, Laramee is involved primarily at the beginning. Once installation begins, he disappears, and his crew takes over. The quality of work and the time and expense depend on them. When they are good, things go well. When they are not, they don't.
Moreover, Laramee does not return phone calls. You can leave multiple messages on his one phone line. His staff, including an office manager named Matt, never returns phone calls and never checks his email. If you call them and leave a message, they may get back to you within a week or they may never get back to you.
With regard to the latest work, we told Laramee that we would do it in two stages. We were supposed to speak when the second stage was to begin. Instead, Matt was on the verge of scheduling the work for a day when we were not going to be at home, and for a sizeable fee that we had not agreed upon. I had to reach out to him to cancel the work before it was undertaken.
Finally, Laramee's crew installed an irrigation system built by a company that has gone out of business. The irrigation system has malfunctioned on a couple of occasions, resulting in dead plants. When I've tried to schedule someone to come out and maintain the system, I have either not heard from Laramee's crew when promised, or they show up when no one's around (our gates are locked and we work for a living). This, despite repeated phone messages and emails saying: Our gates are locked. Call before you come over. Now, it's been three weeks, our plants are still dying and Laramee is nowhere to be found and no one is returning the voicemail messages. We're done.

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