Choice Granite Design Stone Gallery

"This client choose a cabinet from a factory that I do not deal with anymore (she brought a door sample in) . I told her before her purchase that this factory is not a good factory for many reasons... However, she was extremely persistent at selecting this door style from this factory. On the day the cabinets arrived to her job site, she was not happy with the product. I offered her three times to return the cabinets and exchange for a new style. She declined because she felt it would take a long time to do the return & exchange. I told her it would only take two business days. I was clear about this and she understood it would only cause a two day delay. We listened to her and proceeded with the cabinet install. Of course she was not happy after we completed the install - which we warned her about. After discussing options on how to possibly improve the look of the cabinets, we decided to insert skin panels inside the cabinet boxes, covering up the standard finish she was not happy about. For the exterior of the cabinets we covered it up with fake doors - this was an expensive costs that we paid for, the homeowner did not. This solved the problem and she was happy with the cabinets - Her & [Member Name Removed] do not owe me a balance, they paid their balance since the job was complete. I'm in awe, that this client still gave us a 1 star rating. We went above and beyond for this client. According to her humble husband [Member Name Removed], [Member Name Removed], the reviewer has a lot of serious personal & health issues going on her life - We believe this is why she is reviewing us in such a harsh frustration tone. There really isn't anything else I could have possibly completed to make this customer happy. I am sorry you feel this way [Member Name Removed], but please know your kitchen is beautiful, your husband [Member Name Removed], completely agreed with us. To whom this may concern, we'd be happy to refer you over to her Husband [Member Name Removed], who is much more understanding than his wife [Member Name Removed].Sorry again [Member Name Removed], please be happy, thank you."

"Hi [member name removed], Thanks for your review. I am sorry about the schedule delay, that was completely my fault. There was miscommunication between me and Dorothy (sales assistant) . I take full responsibility, thank you for being easy going and letting me reschedule. We have been so busy, I simply made a mistake in the schedule. I would like to inform you and inform anyone who is reading this, that during demo, sometimes problems arise. When you demo an old counter top, sometimes the counter top demo effects areas around it such as electrical outlets, plumbing parts, drywall, paint work. This is normal & is the nature of demo, sometimes this happens, sometimes it does not. Demo is very difficult to do. Usually we are not responsible for things that happen during demo (we don't charge for certain items), as its just part of the demo and part of the job. Demo effects a lot of items in the kitchen thats not part of the work you paid for. This is stated on term # 4 which we went over during your deposit/contract signing. Sometimes things don't go wrong, but sometimes they do. In any case we still helped you fixed your issues. We are just responsible for what is on the contract. Also, [member name removed] it is within my right to ask for balance due when the job is complete, we finished the work, we like to collect payment within a couple days of the finished work. I did not ask for payment when the work was not finished. Enjoy your counter tops and back splash & thank you for your business."