Boston Brick & Stone, Inc

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They were responsive but bid was too high and not detailed enough for what we wanted so we did not use this contractor (found a better one for our purposes).

excellent job...on schedule, perfectly done...as always!

Dave and his team were punctual, clean and the quality of the work was outstanding. They took our vision and made it wore compatible to our space, all the while being respectful of our home and wishes. We would hire them again in a heartbeat.

Terrible experience with these guys. Hired them to spray enviroshield on cresote-treated wood in crawlspace to prevent off-gassing. Looked at work after first day and noticed some spots they missed. Told them. Looked again the next day and still not done. These guys where only spraying the sides and bottom but leaving the tops of beams untouched. They had also sprayed paint all over my insulation instead of moving it out of the way (another thing they were being paid 1000$ to do) Instead of moving all the insulation out of the way they left a great deal of it laying on top of the beams and just sprayed around and on the insulation. This made it impossible to access the tops of the beams. Insulation was also left stuck to paint on wood. A real mess. ** see photos at bottom The response i got from bringing it up was awful. I endured insult after insult saying i was a micromanager and that one out of ten customers are just complainers and that i was one of them. These guys left about 20% of work unfinished because they didn't think we would check under the crawlspace. All the tops of the support beams untreated! Entire top of mud-sill untreated!! The project manager tried to tell me it couldn't be done but when I asked the guy who was doing the actual painting he said it could, they just needed more time. They didn't seem to be able to tolerate that they had been caught rushing the job because they underestimated the work that needed to be done. I heard over and over how they were going to lose money because of this job. Well, after pulling teeth i got them to come back and spend a couple more days on it. I lost my insulation because they had torn most if it to shreds and painted it, and therefore could not be put back. It had also been left outside improperly covered for over a week during a few days of rainfall so this insulation was now torn, painted, wet, and very dirty. And they never gave me the money back (1000$ for reinstall) I also did not have them put it back because there was so much of it laying all over the floor and they said most of it was already laying there and they were not going to touch that insulation. I had just had this insulation installed 5 months prior by a professional insulation company so I doubt that the newly installed insulation was all over the floor. I believe it was an excuse by boston and brick to again not have to put in the full amount of work we had agreed upon. They keep saying.. " it was only a few spots we didn't treat...you are exaggerating".. Trust me, they didn't buy two more gallons of paint and spend two more days on the job because they only missed a couple of spots. They got caught. They knew it. And of course after they were done they missed some very obvious and accessible spots right by the basement staircase but at that point I was afraid to ask them to do it because the owner of the company seemed to become increasingly upset over the situation. He came over to "discuss" the problems with the project but I believe he just wanted to come over and give me a piece of his mind about how I was the problem and not them. He became impossible to converse with and he walked out of my home without looking at the untreated pieces of wood and the photos of the painted and torn insulation. How can he know what went on when he is unwilling to look at the evidence? I was told "You are no customer of mine", which is funny since he gladly took thousands of my dollars. Let me be clear... The contract was to treat ALL ACCESSIBLE WOOD. They did not treat all the tops of beams in order to save time and thought I would not be able to notice. They say that it was only a few pieces but from what I observed that is untrue. And still to this day the project is not fully complete but they were paid in full (5600$) for a 900sq ft mud-sill and some support beams and joists. Not a big house. No excuses for not finishing. The owner says they took all my insulation out "free of charge" yet he forgets the fact that I PAID to have the insulation REMOVED. They also NEVER offered to replace insulation from their inventory free of charge. Project manager said I had to pay for damaged insulation. Why would I have refused them to replace it for free? Keep in mind when i still found pieces of wood unfinished they did not want to do any more work because they were not making any money on the project. They did not offer once to truly finish it and would only continue to make up excuses. They didn't visit my home because of concern, they came over to argue. This happened when the CEO came and when the owner finally came. At the end of the day I felt like I had been deeply taken advantage of and was bullied when I stood up for myself. This was a very abnormally disturbing experience. No one should have to go through this. Based on all the low star reviews here, it appears others have had issues with this company as well.

Absolutely the best people I have dealt with. It was wonderful, from the initial estimate till the end of the job. They have tradesmen for everything. A different crew for carpentry, tile work and plastering. Everyone was friendly and kind and cleaned up well. The foreman was such a great guy. I have several dogs and had to contained them and they accommodated perfectly. I highly recommend them to anyone who needs a fireplace done. Everything was done within the time frame that they said it would be.

They gave me an evaluation of my chimney telling me it was unsafe and I needed $25k in work, so I did not go with them. They were late, but they let me know before arriving.

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The Big Deal said it would be $75 an hour based on a two man crew, but it ended up being $75 per man per hour. I asked for a project cost and it was kind of pricey. They did nice work but there were a couple of things they were a little sloppy on. They put pavers by my garage door and it wouldn't open. They wouldn't do anything and told me to cut an inch off the bottom of the door. It's a metal door. You can't cut the bottom off. The door fell off and the glass fell in my swimming pool. They said they would pay to have it vacuumed, but I called some pool companies and they said you have to drain the pool if there's glass in it. My experience turned into a real mess. They did beautiful work on the pavers. They really did very nice work. But now I've got a broken door that won't open and glass in my pool. They did some other sloppy work. I've got to redo my barbeque island because of some work they did there.

DO NOT USE. Absolutely terrible company.  Our home was built in 1986; and they recommended both chimneys be rebuilt/replaced at a cost of $20,000-$30,000.  Another reputable company did their own inspection and found only minor repairs needed for $2500. 

The only conclusion I can reach is that Boston Brick was trying to SCAM me out of $30,000 by providing bogus recommendations. 

Look at other reviews of this company...other people have had similar experiences to mine.

It turned out okay. It wasn't really what I was expecting. He was a nice gentleman. He had good information but it wasn't what I was thinking he was going to be able to do. Their company doesn't do the work that I was looking to get done. There was no additional charge. He sketched my drawing on the dining table.

I was looking for a bonded and insured chimney sweep to inspect and clean the one fireplace that I use during the holiday season.  I have a single-story house with two prefab chimneys that are back-to-back and roughly in the center of my home.  The one I use (family room) was last cleaned about ten years ago and we suffered through the hot summer with the smell of smoke filling the house.  The other chimney (livingroom) I don't use so I asked them to ignore it.  

Scheduling the appointment was a breeze and I called to confirm two days before the scheduled sweep.  The office manager (Jo) was very pleasant and helpful throughout the process.

The team arrived right on time the day of the sweep.  Burten, Phil, and two other crew members were involved in the cleaning and inspections.  Since the placement of the chimneys required walking on the roof I expressed some concern to Phil about the possibility of breaking the arched concrete tiles.  Accepting that it was likely some would break, I asked Phil to just let me know if it happened so I could have them repaired.  He assured me they'd be careful and he'd let me know if they did happen to break any.

The crew prepped for the sweep by covering everything in the family room with plastic to prevent soot from getting everywhere.

The first thing Burton ran into was difficulty in getting the spark arrestor off of the chimney.  It'd been there long enough that it had rusted in place, but ultimately he was able to get it off and spent some time cleaning it up and getting it back into working order so that it could be re-used.  He then swept the chimney while the other two crew members vacuumed up the soot and debris.

While this was going on Phil described the type of chimney construction I have, the types of problems they've seen with them, as well as other chimney construction methods and materials used throughout Southern California.  He showed me photographs on his iPad of the (frankly amazing) things they've encountered and how they remediate them. 

Next up was the inspection of all of the chimney components, including a camera inspection of the entire flue.   Burten was able to point out on the video what looked like cracks but were actually seams in the flue liner that were just part of the method of construction.  I was also able to see the glaze that has built up over the years of my not cleaning it frequently enough.  But fortunately, no cracks or other issues that would prevent me from using the fireplace were noted.

The external inspection (and they did both chimneys) revealed some apparent water seepage around the roof flashing that could be seen on the chimney brick in the attic, as well as some cracks in the external brickwork above the roof that could lead to problems down the road.

Along with the inspection report I asked to have estimates provided to re-do the flashing, strip, prime, seal and paint both chimneys, and replace both spark arrestors.  (I'm writing this the day of the sweep and I'll update with additional information as I get it).  There was absolutely no pressure to do anything more than the sweep and inspection, and Burten made a suggestion regarding the gas lighter in the firebox that I can do myself.

All in all, I'm relieved that I don't have any major expensive problems to deal with, relieved that this supplier was prompt, knowledgeable, experienced, and honest in their dealings with me, and relieved that I can use my fireplace this holiday season with the peace of mind that it's safe to do so.

Boston Brick is primarily a masonry company and it was obvious to me that they know their stuff.  That they took the extra time to explain and demonstrate so much to me -- and do a quality sweep and inspection as well -- makes them a winner in my book.  Fantastic value add for $200.  I highly recommend them.  And no broken roof tiles!

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They were great. We followed up with a purchase from them. They are very reliable and well managed.

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We never used them, but Angie's list will not stop asking me for a review. We live in FL, they are in CA, the deal should have never shown up or been accepted.

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It was fine. I wasn't here, my husband handled it so I couldn't tell you particularly. He said that they cleaned the fireplace and inspected it and he seemed fine with it but I can't give you any specifics. They did the job that was required and I wasn't here but my husband seemed satisfied. They did the job and I would call them back.