ALHAMBRA

This was, by far, the worst customer service experience I've ever had in my entire life.

• Fri 10/2/15 - I scheduled my first ever Alhambra delivery. No one showed up. No one called. 
• Mon 10/6 - I call myself and I'm promised someone will be there before 5PM.  No one shows up. No one calls. 
• Tues 10/7 - I call again.  Again I am promised delivery before 5PM. No one shows up. No one calls. 
• Wed 10/8 - Our delivery finally arrives. 
• Thurs 10/9 - I realize we will need a larger order to get us through until our next regularly scheduled delivery.  I place this extra order online, scheduled to be delivered on Fri 10/10.
• Fri 10/10 - No one shows up. No one calls. 
• Tues 10/13 - We are now completely out of water.  I call customer service.  I am promised delivery before 5PM. No one shows up. No one calls. 
• Wed 10/14 - Fri 10/16 - I call EVERYDAY looking for our order.  Nothing ever comes. 
• Mon 10/19 - Our next regularly scheduled delivery date. No one shows up. No one calls. 
• Wed 10/28 - I cancel the service.  They told me someone wold come by on Mon 11/2 to pick up our filter machine. 
• Mon 11/2 - No one shows up. No one calls. 
• Mon 11/9 - I write this review.  The machine is still here. No one has ever called to reach out.  

• Absolutely HORRENDOUS experience. A complete waste of time and money.  

unknown

Four times over the past year they have missed deliveries, and when I call the Atlanta-based customer service for the main water.com company they put me on hold to 'call the local office' ---I wait, they come back with 'we weren't able to reach 'them' but 'they' are having service problems in your area.   I'll be sure to escalate this to management and you'll get a call back telling you what the plan is.'   Then, no one calls and I have no idea when the next delivery is going to arrive.
Considering that their containers still use the toxic chemical bisphenol-A (BPA) int their bottles, which is now banned by the FDA for  many consumer product categories, I question this company's commitment good health.
What finally caused me to cancel was the horrible inconsistency of the delivery service, and the complete lack of any sort of professionalism (follow-up communication) when they would promise to get back to me and did not.   After several terrible experiences in one year, I don't want to be a customer anymore.
I'm really surprised that Costco would continue to refer customers to such a business (if they still are doing that)...

I have used them for several years. They are very consistent and they are very reliable.

EXCELLENT.

THE WATER DELIVERY PERSON IS ALWAYS ON SCEDULE. WATER DELIVERED ON TIME AND CUPS PROVIDED. COOLER CLEANED AND REFILLED.

THEY WERE VERY PUNCTUAL EACH MONTH, AND I LOVE ALHAMBRA WATER, IT'S THE BEST, BUT THE PROBLEM IS THAT THEIR HOME SERVICE PRICE IS VERY EXPENSIVE FOR ME, I MEAN I'M MIDDLE CLASS FAMILY AND PAY 30 DOLLARS A MONTH FOR WATER. IT WAS TOO MUCH.