Miriam Rainville Design

Miriam Rainville will promise you the world but will deliver the bare minimum. We hired her to work on the plans for our landscape design. We were upfront about our desired schedule when we contacted her in early December. She promised us that she had the availability and the resources to work on our project within the desired timeline. After receiving her retainer fee, I heard virtually nothing from Miriam for almost a month. My phone calls and emails were not returned and I finally received an email response a month after our engagement started stating that she is "still working on it." That was it for the details. She never had the time in her schedule to meet, even though she gave me her availability and when I called to confirm a meeting during one of those available dates, she told me that she couldn't meet on such short notice . Keep in mind, she gave me her available times/dates, I didn't just create a time that was only convenient for me without asking her first. That was just one example of her complete disorganization and horrible customer service. I'm not an overly demanding client. I just expect phone calls and emails to be returned and I expect that a timeline (that she agreed to) would be honored. It took her over 2 months to get us a very basic design which left us completing the drawings ourselves in Photoshop. We had about a month left to hardscape and landscape our property before our deadline (we planning a huge family get-together/birthday party on a set date with family flying out from the east coast - Miriam was aware of this date from the very beginning in early December). Thank goodness for the landscapers we hired to take her place. They were professional, timely, and helped us to get our project completed after Miriam completely failed us. We collaborated with our new landscapers as we tried to figure out the challenges that Miriam's partially completed design left us. What she left us with was not to scale and did not account for any of the physical challenges/elevations of our space. But she wouldn't have known that since she never had the time in her schedule to come meet us on site after she collected her retainer. Worst experience ever.