The Home Depot - E Palmdale

Description of Work: I am an Attorney at Law. I have been shopping in stores for over 35 years. God only knows how much money I have spent shopping.I have spent probably tens of thousands of dollars in Home Depot over the years.I had a little project I wanted to do over the weekend, so on Friday evening I went in to Home Depot and spent a few hundred dollars on parts.I started my project yesterday and discovered that one of the parts was the wrong part.I brought the part, placed in its packing, one day after purchase, back to Home Depot along with the receipt. They asked me for my ID which I thought was kind of odd.To make a long story short, they told me that my return was rejected and they gave me a receipt type printout that has an 866 number on it to call.Further, the printout says that I will not be able to return any items at Home Depot for the next 90 days, and that after 90 days it will be re-evaluated.Of course, I called the number and they are only open Monday – Friday, etc.It appears to be a 3rd party company that Home Depot is using called “The Retail Equation,” that was responsible for Home Depot not allowing me to do a valid return. I found their website at http://www.theretailequation.com/ .Apparently retailers are now hiring this company to determine whether they will allow returns to be made at the retailer.I have never heard of such a service or thing.I suspect they have me on some kind of list. I know they have made a mistake, or there might be identity theft going on.Whatever it is, can you imagine if I made a several thousand dollar purchase and this happened?Who wants to shop at a store that may not allow you to return anything for any reason?I asked to speak to the manager, he refused to do anything. Basically Home Depot ruined my weekend project and I may be out a hundred dollars because they are refusing to allow me to return an unopened, undamaged product which I have the receipt for, the next day.The blatant refusal of Home Depot to return something a day later with a receipt at least to me is unheard of.I am warning all of you here and now, not to shop at Home Depot because based upon my experience, you may get stuck not being able to return something that may be defective, or something that may be the wrong size, the wrong type, etc.You too could get stuck holding the bag for hundreds or even thousands of dollars.Unless this is made right, I will take my money to Lowes and to other stores. I will never set foot in Home Depot again.Home Depot and the Retail Equation just p***** off the wrong attorney. I am going to first start off by warning all consumers not to shop and Home Depot because they may not be able to do a return.I will then take any and all appropriate legal action against anyone involved in this fiasco so that ordinary consumers do not have to go through what I went through.You have been warned about Home Depot.