RALLY PONTIAC-CADILLAC-GMC

Be very cautious of the service department. We can control most aspects of the sales and finance experience. Having your new vehicle serviced means trusting someone to respect and care for something you have worked hard to achieve. I recommend everyone who owns a GM product look elsewhere for trustworthy service. We have all experienced the wolf in sheeps clothing. This is the case with Rally. GM makes some genuinely nice cars and trucks. Unfortunately all cars and trucks are going to require maintenance and Rally just doesn't have the desire to do it right. Edit: on my vehicle the central wiring harnesses is secured on the left side of the engine bay. Because my mobility is limited I am not able to inspect the work for quality and completeness. Unfortunately the vehicle just sits. Looking into the wheel well I noticed a major portion of the wiring harness is not secured and a sensor has been rattling around completely unsecured. In addition to other maintenance performed my sliding rear window was replaced. Does this headliner appear to be correctly installed :-) Edit: As predicted all of the work Rally has done ... has now failed. Think about this for a moment, 100% failure. What if commercial aircraft maintenance found this acceptable. Would you fly? Rally has found a solution. When the customer complains, ban the customer. The service manager okayed installation of parts that are "close enough". When I pointed this out and wrote the review here, the service manager banned me from all dealerships and maintenance department. Fortunately he used those words in the presence of a California state employee. Bureau of Automotive Repair has been involved. So, to summarize, my wife brought the vehicle to Rally where it resided for several weeks. I pointed out to Rally the service engine soon light is back on and the wrong window was installed. It was at this point the Rally Service Manager banned myself and my wife from ever returning to Rally. --- Be very cautious of the service department. We can control most aspects of the sales and finance experience. Having your new vehicle serviced means trusting someone to respect and care for something you have worked hard to achieve. I recommend everyone who owns a GM product look elsewhere for trustworthy service. We have all experienced the wolf in sheeps clothing. This is the case with Rally. GM makes some genuinely nice cars and trucks. Unfortunately all cars and trucks are going to require maintenance and Rally just doesn't have the desire to do it right. Edit: on my vehicle the central wiring harnesses is secured on the left side of the engine bay. Because my mobility is limited I am not able to inspect the work for quality and completeness. Unfortunately the vehicle just sits. Looking into the wheel well I noticed a major portion of the wiring harness is not secured and a sensor has been rattling around completely unsecured. In addition to other maintenance performed my sliding rear window was replaced. Does this headliner appear to be correctly installed :-) Edit As predicted all of the work Rally has done ... has now failed. Think about this for a moment, 100% failure rate. . Imagine if passenger aircraft maintenance personnel found this acceptable. Would you fly? --- Be very cautious of the service department. We can control most aspects of the sales and finance experience. Having your new vehicle serviced means trusting someone to respect and care for something you have worked hard to achieve. I recommend everyone who owns a GM product look elsewhere for trustworthy service. We have all experienced the wolf in sheeps clothing. This is the case with Rally. GM makes some genuinely nice cars and trucks. Unfortunately all cars and trucks are going to require maintenance and Rally just doesn't have the desire to do it right. Edit: on my vehicle the central wiring harnesses is secured on the left side of the engine bay. Because my mobility is limited I am not able to inspect the work for quality and completeness. LH forward wheel well, a major portion of the wiring harness was removed to facilitate other maintenance. The wiring and sensor were left unsecured. The sensor has been in high speed contact with steering and suspension components. (See picture) In addition to other maintenance performed the power sliding rear window was replaced. Does this headliner appear to be correctly installed. (See picture) The Rally explanation is silence. In actual fact Rally has banned me from the service center. This is what you and I can expect for holding the service department accountable. As predicted all of the work Rally has done ... has now failed. 100% of the work has failed. --- Be very cautious of the service department. We can control most aspects of the sales and finance experience. Having your new vehicle serviced means trusting someone to respect and care for something you have worked hard to achieve. I recommend everyone who owns a GM product look elsewhere for trustworthy service. Rally has the ability to be respectful of your trust and do quality work, they simply hold you in contempt and have no desire. GM makes some genuinely nice cars and trucks ... all will require service some may require maintenance. Taking your investment to Rally is unacceptable high risk. Please seek an alternative.

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They claimed that it was due to wear and tear (not covered under Warranty).
However, I have driven shift transmissions since 1960 and the only time I had to have a clutch replaced was on a Toyota Camry that had 180,000 miles driven on city streets and Freeway commuting. In that period of time from 1960 to 2012 I had owned and driven five different manual transmission cars including the Toyota without any clutch problems other than the Toyota.
They claimed I did not know how to use the manual transmission and that is why it failed. After the first 17,000 mile failure, I could not afford their price for replacement and had the repair done by a qualified mechanic at a local repair facility.
In 2013, after driving another 43,000 miles, the clutch failed again. This time they said it was due to "possible abuse" and refused to repair the clutch again. I maintained that with my driving record and experience I certainly knew how to use a manual transmission clutch and that there must be a defect. Again, they said they would repair it (for $800 this time) if they did not find any defects. Knowing how easy it would be for them to say they found no defects that would cause me to have to pay for the repair, I declined their offer.
I am now in the process of getting estimates from local repair companies that specialize in clutch repairs. So far the lowest estimate has been for $570.00 including parts and taxes.
I have also tried to contact the California main office for Hyundai by email and phone. They have ignored my calls and email.

Since they changed the dealership it is harder to deal with them. All the older service riders and technicians are all gone. It makes it harder to do business and get things taken care of.

They are friendly and there work is good.