Smart Tech Protect - ADT Authorized Dealer
About us
Established in 1992. Smart Tech Security Solutions is owned and run by husband and wife team Ron and Janet Galippo. Formerly known as Total Watch Security, Ron and Janet have been running their security business for the last 23 years. Their story began in the early 90s, when after many years as security sales reps for another security company, they decided to start their own business. The only LOCAL ADT Office With Smart Tech, as the local authorized dealer of ADT security products, you get the weight of the ADT reputation and their valuable equipment, while interacting with a local face. We are the only ADT Authorized Dealer in the Palm Springs, La Quinta, and Palm Desert area At Smart Tech Security Solutions we understand that the security of your family is a heavy burden, and that it is one you aren't willing to hand over to just anybody. It is imperative that you trust your alarm company, both to monitor your alarms 24/7 and also to install and maintain your security equipment to the highest standard possible. If you have a malfunction of the system, you need to know that the guy you call understands your plight, and can get out there ASAP to fix the problem. You don't want to pick up the phone and speak to someone on the opposite coast, because it's inevitable that their take on the situation will be lacking your same urgency, just by way of their distance from it. That's not something you have to worry about with Smart Tech. We're a family run business that values community and the support of small local businesses. We have been operating here in Palm Desert, CA, for more than 2 decades, and we understand the needs of our clients unlike any nation-wide firm.
Business highlights
Services we offer
Camera Installation, Camera Repairs, Home Security System Installation, Home Security System Monitoring, Home Security System Repair, Intercom Repairs, Intercom Systems, null
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
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A nice young man came to the door offering to upgrade our security system of a home we just moved into. He made a very convincing presentation on having a local ADT dealer would be of great value. So we signed a 2 year deal at $37\mo. The installed came a few days alter when I was out of town. When I go home my wife had difficulty operating the system. So I called the sales man and someone (tuned out to be the manager) in the office ended up calling back. I asked if someone could come out and at least get the system on and to have someone come to the home to show me when I got back in town on Friday. So someone came out the next day and found out that we had a window slightly cracked opened thus we could not active the system. When I asked my wife how we could tell she was not sure how to find that out. - we both looked at the cheat sheet instructions and found them less than valuable.
On Friday, no one came. Via Email communication with the sale rep (he never would call me back) I got the mangers name and called him on Monday. finally he remembered our conversation and said he could have some one come over by 12 or 12:30 PM. I told him I had a1:30 PM Appt of my own and would be leaving shortly after 1 PM. No one showed up. While I was away someone called the house and my wife told them I would be abck home after 3 PM. The installed came by and showed me how to sue the system. On a few items I asked where is that explained here on this card and he said he was not sure...he never read it. So I gave up and he left.
the install left holes in the wall by the ley pad. the security box in the bedroom has a sheet metal screw thru it to stop the bad guys from ever opening it. This was to be an ADT quality system but noting says nothing about ADT anywhere. The whole install seems like a downgrade from what was here when we moved in.
"I am extremely disappointed to hear that our service level so greatly missed the mark during your security system installation. I would like to apologize and want to assure you this is not indicative of our service standards. I appreciate that you took the time to write this review, and I want you to know that we will use your experience as an opportunity to review our procedures so our customers feel better cared for. Can you please direct message me or send an email with your contact information so that we can talk with you directly and use your feedback to learn and grow? Our email address is [email protected]. Once again, we apologize and we hope to hear from you soon."
Licensing
State Contractor License Requirements
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