Smart Tech Protect - ADT Authorized Dealer

A nice young man came to the door offering to upgrade our security system of a home we just moved into. He made a very convincing presentation on having a local ADT dealer would be of great value. So we signed a 2 year deal at $37\mo. The installed came a few days alter when I was out of town. When I go home my wife had difficulty operating the system. So I called the sales man and someone (tuned out to be the manager) in the office ended up calling back. I asked if someone could come out and at least get the system on and to have someone come to the home to show me when I got back in town on Friday. So someone came out the next day and found out that we had a window slightly cracked opened thus we could not active the system. When I asked my wife how we could tell she was not sure how to find that out. - we both looked at the cheat sheet instructions and found them less than valuable. On Friday, no one came. Via Email communication with the sale rep (he never would call me back) I got the mangers name and called him on Monday. finally he remembered our conversation and said he could have some one come over by 12 or 12:30 PM. I told him I had a1:30 PM Appt of my own and would be leaving shortly after 1 PM. No one showed up. While I was away someone called the house and my wife told them I would be abck home after 3 PM. The installed came by and showed me how to sue the system. On a few items I asked where is that explained here on this card and he said he was not sure...he never read it. So I gave up and he left. the install left holes in the wall by the ley pad. the security box in the bedroom has a sheet metal screw thru it to stop the bad guys from ever opening it. This was to be an ADT quality system but noting says nothing about ADT anywhere. The whole install seems like a downgrade from what was here when we moved in.