Re-Bath Pacific Coast

ABSOLUTELY AVOID! DO NOT CHOOSE TO HIRE THIS COMPANY! I paid $7,800 to have my bathtub remodeled into a walk in shower. I hired ReBath in late April, and the job took until early October to be completed due to 3 separate mistakes on their end. That's 5 FULL MONTHS! Completely unacceptable! 1st mistake was by the installers, requiring two new shower walls to have to be ordered and manufactured, meaning weeks of waiting. 2nd mistake was by James, the ReBath office person that was responsible for ordering my replacement walls. He ordered the wrong replacement walls, meaning even MORE weeks of waiting for the new batch of replacement walls to be manufactured. 3rd mistake was by their glass door vendor, who did not grind out the attachment points to the right specifications, which meant having to get an entire new piece of glass cut. When I complained after the 1st mistake, they made me an offer to accept the mistake they made, but they would refund me $800. I declined and said that I wanted them to fix their mistake and give me the shower that I ordered and wanted in the first place. After mistakes #2 & 3, I asked for a discount in the total cost due the job taking 5 months, headaches and stress, and hearing nothing but excuses and reasons why it wasn't in their control...but they continually refused. Whenever I voiced my complaints, I was brushed off and my complaints dismissed as not being valid or serious enough to warrant a discount in price. It's important to note that I never asked for the job to be free, half price, or even a quarter of the price. I just wanted a discount on the $7,800 full price that took 5 months. Any other company or service would realize an opportunity to demonstrate some real customer care, but not ReBath! They kept referring to the "take it or leave it" offer they made when there was only ONE mistake, which would have required me to accept their mistake and live with a shower that I didn't love and didn't want. I asked for a discount because it didn't stop at one mistake. I had to deal with two more mistakes after that! That's some serious B.S! These are the people at ReBath to avoid: Doreen - operations manager at the ReBath office James - the person in charge of ordering materials Jen - the HomeDepot account executive Lisa - the "Corporate Customer Care" person at ReBath's corporate office They are all bubbles and rainbows when you first sign the contract, but once the mistakes and problems start happening and you start complaining about it, that's when everyone is "very busy at the moment, and it's out of our control, and not up to us." Jen, the account exec was very quick to process full payment before the job was completed and I was still waiting for mistakes to be fixed. When I complained directly to her, my messages went unacknowledged and unanswered. Get the money no matter what, then who cares if the customer is upset about the mistakes we made! When I complained and asked for the contact information of the next level up at ReBath, Doreen gave me her own email address. When she dismissed my complaints as not valid/not serious, I asked for the contact info at "Corporate Customer Care" and interacted with Lisa. Lisa only referred everything back to Doreen and the franchise owners. It's the perfect system for not having to do anything about a customer's complaint. Give out our own email address when there is a complaint, tell the customer they are wrong, then refer that person to talk to "corporate customer care," and then corporate customer care simply refers the customer back to the franchise office manager, who then refers back to the owners of the company (who you cannot communicate with directly.) It's the perfect corrupt system. Just think of it this way: "We have investigated ourselves and found that we did nothing wrong." Read the negative reviews. Believe them. Also, Michael Storm is the owner. Go and see how many positive reviews you can find that are written by Michael Storm or Michael Storms. That's the type of people and the company you are dealing with. ReBath....JUST SAY NO!

unknown

(NOTE: Please check my other reviews.  I leave honest reviews and treat people
fairly if they treat me fairly.)
HORRIFIC COAST REBATH
 I was referred to Pacific Coast Rebath by Home Depot and
also checked them out here on Angie?s List before I contracted them.  I was hoping to avoid ?contractor craziness?,
but, I?m sad to report, they been nothing short of HORRIFIC.  I?ll put that another way: TERRIBE, POORLY
MANAGED, CONTRACTOR-LYING SACKS OF CRAP.
Their salesman was all smiles and happy and salesmanship.  I mentioned I didn?t want to be without the bathroom for too long and he said that we could be looking at the last week of the next month to get started (though he later told me he was
?purposefully vague? about the start date. (Isn?t that nice?)  I?d done most of the tear-out, had the tile, vanity, sink, and fixtures picked out and on site, so I was mainly looking for install services.  Signed the contract, gave them $1000 down (slightly more than 10%) and was told by them they?d call ?within a week? to set-up an install date.  I even let them know I was interested in redoing my master bath, which the salesman measured out.  Then?
Crickets.  (NOTE: It's now TEN WEEKS later and I still DON'T HAVE AN INSTALL DATE.  No calls, an email saying I should have gotten my "welcome packet" - which I never received - and still no movement from them.)
After not hearing from them for two weeks, I called them.  I was asked by the receptionist if I was calling to make a second payment. No, I was looking for an install date. She asked again if I wanted to pay them more money.  (Alarm bells started going off in my head.  Really?!)  No?I wanted an install date.  This was the first sign something was off; it seemed like company policy to just start asking for MORE money upfront (which is, according to the California State Contractors? Licensing Board
ILLEGAL.)  Finally, after several minutes on hold, I get the brusk-sounding ?office manager? who turns out to be some
contractor a**-clown.  ?Look, I just got your folder this morning,? he starts with (as if I care about how inefficient  their office is.)  ?We can?t be out until the end of November.  Your contract says 8-12 weeks.?  Well, my contract clearly says ?8 weeks? written there by the salesman.  I told him that was too long and maybe he could just return my deposit and I?d find somebody else.  Then he really got all huffy and contractor bs-y: ?Well, um, I don?t wanna have to charge you a 20% restocking fee.?  Then he pawned me off back to the salesman.  I didn?t even get ?hi, how are you sir?? or a ?how can I help you today, sir??, or a ?since we keep
asking for more money maybe we could be considerate of our customers?? fromthis Neanderthal.
Their salesman calls me.  Blah, blah, more salesman-y talk: maybe if I made another payment they could move me ?up on the list? (he actually left that message on my machine.)  He said he knew they couldn?t get it done in the 8 weeks on the original
contract.  Never any sorry; never any ?customer is always right? treatment from this group.  Nope. Just typical, worst kind of contractor behavior.  Still fighting with them to get my deposit back because, well, they?re HORRIBLE, MONEY-GRUBBING MORONS.
Bottom line: NEVER use these guys, NEVER call these guys, NEVER trust these guys if they tell you the sky is blue.  And NEVER, EVER give them your business. Get the word out far-and-wide: like that scene from Pulp Fiction, Pacific Coast Rebath will tie you up and SCREW YOU (and they won?t even offer to lube you up unless you pay them more money down.)  Don?t be their Gimp.
Follow-up: I?m filing a complaint with the State Contractors? Licensing Board, with the BBB, with Home Depot, and with everyone
I can talk to, come in contact with on social media, and I might take out an ad in the local paper (hey, might as well get my $1000 worth since they refuse togive it back.)

We signed the contract for the work on April 24 and never received a telephone call from them again unless we called them first. Most of our calls were made over multiple days with no response.  We had to call repeatedly in early June because we had not received an installation date.  I was finally informed that the work will take 3 days, beginning on Aug 1.  I called the week before the installation and the day before the installation to confirm that work would begin Aug 1 because we had to take time off from work.  The receptionist confirmed both times that someone would be out between 8:00 - 9:00 on 8/1.  No one showed up this day.  We made numerous calls and they kept making excuses. They told us at 9:15 that he was on his way.  We called again at 10:00 and  they asked us to leave our house unlocked and just go to work.  The installer, Chad, calls us at 11:30 and says he is one day behind and Rebath knew this.  We don't know what Rebath knows because the manager won't take our calls. Chad promises to come out at 4:00 this day to drop off his supplies.  He never shows up.
The installers do show up the following morning but they were late.  They were late each of the 3 days that they worked and left early.
On day 2, I notice the shelving that I ordered is white and I had ordered a pattern.  I ask Chad about it and he says that Rebath does not make this shelf anymore in a pattern so they are just going to install white.  I tell him this is not acceptable because I have a contract and I paid  for a patterned shelf.  I receive "excuse after excuse" for the next 2 weeks.  Finally on Aug 23, 
the owner came and installed a "custom made" shelf that is the pattern I had ordered.  The 2 shelves are very nice, however, the shelf/tower that I ordered had 3 shelves and a foot rest.  I now have 2 shelves and no foot rest.
The other issues were mostly taken care of.  The walls in one bathroom were damaged because Chad said that Rebath measured incorrectly.  A few pieces of baseboard were removed. The biggest issue was that we lost water pressure in one sink after day 2.  I asked Chad about it on day 3 and he said he had no idea what was wrong and couldn't help.  Really? We ended up having to take care of this plumbing problem ourselves.

The installation along with the two installers did an  excellent job. Very  professional and made sure that everything was cleaned up at the end of each day. The sales rep. made sure  everything was completed as ordered. Had a little grout issue a few days after the floor was installed where the tile met up with the hallway carpet. Pacific Coast Re-Bath came out within a day to rectify the problem.
We are extremely happy with the workmanship and the attentiveness that we  experienced. We are planning for them to come out to do another quote for our master bathroom project in the near future.

They did good work. They made it a point to come back and fix the things that were malfunctioning.

The company advertises one day service with an extra day sometimes needed for bigger or more complicated work to be done.  I signed a contract for a shower/tub install including new ceiling and new shower/tub fixtures.  The contract was signed on Aug. 26,2011.  The actual work did not start until Oct. 21.  I was told, after many unreturned phone calls, that there had been some ordering delays.  There was another delay regarding the ceiling panel---not measured correctly.  The new shower doors arrived first but since the enclosure walls were not here we had to wait for that all to arrive.  In the meantime, the shower/tub hardware were worked on and installed.  The walls finally arrived and were installed but there were gaps between walls, window, and ceiling.  At this point, the installer had someone else come by to help out.  It was corrected by the owner at that time.  All the while, I had made calls to the company regarding all that was going on and how long it was all going to take.  I never got a phone call back during this whole experience. On Nov. 9 the install was completed.  I had to call regarding some noise from the pipes and the hot/cold water lines had been installed backwards in the tub....I tried to get someone back out to check and finally gave up after last call to them on Dec. 1.
  It was not a good experience---their public relations needs some work to deal with the public.  I would not recommend this company to anyone.

Overall we feel it went as well as any construction project goes, never quite as easy as it looks or sounds.

They did not finish the work and I cannot get a callback from them. I've called them about 7 times. I talked to the installer last Friday. He said that he would text his boss and I never heard back from them. The installer's name was Shawn and the salesman was Alex Flores. They did a beautiful job for what they were contracted to do except they did not put in the baseboard. They ordered shower doors and they should have ordered tub doors. They piecemealed a wall; the tech told me I could just mud up that wall. The wall will crack and break when my grandkids come over if I mud it up. The job was beautiful except they did not fulfill the contract. I got two other estimates. I would probably not use them again.