Legacy Pool & Spa

Different price every time you call. Shady company. Flying by the seat of their pants as some other reviewer wrote! Couldn't even get a quote to order. Wass told engineer in south Korea is working on price..?! I said I will wait till they call engineer. James said it isn't possible for him to contact his own engineer to find out what is going on with my pool design. With this horrible start and lack of service or communication I would never give them my money. Buyer BEWARE.

Seems like a nice guy but very unprofessional. I can't tell whether it's just lack of organization or if it's intentional misleading. If I'm paying $30K for a pool remodel, I should not need to call the vendor and schedule everything because I rarely received a phone call to update me. Nothing was pre-scheduled. It was like they were flying by the seat of their pants. They were not upfront with all costs in the beginning. I actually took the plumbing and plaster away from them because I felt they were lacking in honesty. I literally saved myself over $6K. I asked them for a specific plaster and sent the product number and photo. They sent me back a quote and I agreed. One day before plastering they tell me it's going to be over $2K more and asked if I would pay half. I asked them to come and remove their debris from my pool and pick up their final pay. If you use them, make sure you have them split out the cost of demolition and the cost of plastering. You will have to stay on top of them throughout the whole project. Not worth it.

I cannot speak to their actual work as they never got to me. I called them and the owner came out and gave me a price of $5600 on the coping work to be done on my pool. About 4 months later I said I was ready to do the work. Some other guy came out from the same company and said that the owner basically didn't know what he was talking about and said it would cost $6700. Hmm. So I said why don't you and the owner come and we'll discuss the difference? He said okay but he couldn't do it that next weekend but he'dl set it up for the following weekend. Surprise, he never called. So, as I said, I do not claim to comment on the quality of their work, just the quality of their company, which feels a little crappy, honestly.

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