VIDEO TECHNICS

we scheduled an appointment for Wed. 8/26 between 10AM and 12Noon. I took time off work to be home for the appointment. Rommel Aleman never showed up. I waited until 3:00 and then went back to work where i joined Angies List specifically to find a new company that would be more likely to show up. When I got back to my office, I discovered two phone messages from Rommel where he wanted to "check to see if I was home before he came down." Of course I was home because I had made an agreement to be there at that time and I value other people's time enough to be where I say I am going to be. I expect the same courtesy in return. Rommel's message stated that they like to verify someone is where they said they would be before they keep their appointment because people forget. I don't forget because I have a calander. If it is Rommel's practice to call the morning of the appointment and not show up if he doesn't get an answer, then he should have told me up front so that i would not have wasted an entire day waiting for him to keep his appointment. They should say "it is our policy to call an hour before the apointment to confirm. If we are unable to reach you, we will assume you forgot and we will not show up. Is this the best number to use for that purpose?" That is how a professional would do it. I have never had anyone do it this way. If you hire this company, make sure that you can answer the phone before they come.

THE TV WAS UNREPAIRABLE. THIS COMPANY LOANED US, AT NO CHARGE, A COMPARABLE TV FOR OVER A WEEK. THE GUYS WERE FRIENDLY AND QUITE KNOWLEDGEABLE ABOUT OUR TV AND GAVE SUGGESTIONS AS TO WHAT WE NEED TO DO IN ORDER TO GET IT REPLACED.