Tom Moffett Plumbing

"Unfortunately there is no way for us to know if you had an extended warranty through another vendor. We can only go by the manufacturer. Your water heater's warranty from Rheem expired in April of 2015. That was all the information we had. Considering neither you nor your husband was home at the time of installation, how was our technician to know that you had an extended warranty with another party? I definitely understand your frustration but your issue should be with the other vendor. If we can help you recoup some of your costs from the other vendor, please let us know. We're here to help."

"Although your review is somewhat accurate, I believe there are key facts missing. Firstly, you and your husband were in Europe when we serviced the property and getting in touch with either of you to discuss our findings & our recommendations was met with some difficulties to say the least. Our diagnosis was correct as per an E-mail I received from your husband (albeit weeks after we serviced your property) He claims that another service provider was able to repair it with an inferior product at a lesser price. Our product (the ONLY product approved by Los Angeles City for pipe rehabilitation) could not be installed in your particular situation. Because another company used a non-approved material at a cheaper price does not mean our recommendations were false and certainly doesn't warrant an "F" rating in my opinion. As far as your dispute with your credit card company, we realized that because we had no signatures (again, you were out of the country) we had no legal standing to contest. We elected to not even attempt to fight for our rightly deserved revenue. We completed the work realizing you were out of the country in good faith. You used the fact that we had no authorized signatures to your advantage. Well played. When the inferior product fails and you find yourself searching for a permanent solution, we truly hope you give us the chance to prove our worth. And yes, we'll still take care of you when you're out of the country. Even though it sets us up to be victims in your fraudulent schemes, we'll always go above and beyond to make things as convenient as possible for our clients."

"[member name removed] I'm sorry for your perception of a less than stellar experience with our company. Upon researching your file, I've come to realize that we have serviced your property no less than half a dozen times since 2011. So you obviously have felt confident in our services in the past. Enough to invite us back into your home again and again. I'm not sure what your point of contention was with your garbage disposal other than getting common "Monday Morning Quarterbacking" whereas someone claims you were over charged but they never were, nor will be, in the situation we were in. Your service was conducted on a Sunday afternoon, not a holiday like you claim. You gave us a "C" rating for punctuality and responsiveness, yet we answered your phone call immediately, booked your appointment for between 2-4 PM of that day (October 19th) and arrived at your property at 3:29 sharp. You also claim that you were charged almost $700 That is not true either (in fact you were charged $543 for the disposal, misc parts and the installation.) I'd love to rectify this situation, but until you're willing to deal with fact, not fiction, there is not much that I can do. We do have a 100% satisfaction guarantee and we stand behind it completely. If the charges were not explained to you in advance, then we can discuss pricing alternatives, but with our signature straight forward prancing, I'm sure you were aware of the charges before the work commenced. I'd really appreciate (and so would Angie's List members) if your review were based on your real experience. Considering your continued use of our company, and our ability to arrive within the scheduled appointment window on a Sunday afternoon , I would think a rating of "F" for Price, "B" for Quality, "A" for Responsiveness, "A" for Punctuality, and maybe a "B" for Professionalism. Again, I'm sorry that you are getting bad information regarding the actual price to install a high end garbage disposal with an extended in-house service warranty, but a high (in your opinion) price should not result in an "F" rating. I'm confused."