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Koi Masters USA, Inc.

Founded 1986 • With Angi since March 2015

1.0

(1) Verified Reviews

Business Details

Phone Number

Address

1115 w struck ave

Orange, CA 92867

Description

At Koi Masters USA Inc., we take care to provide our customers high quality service, personalized for their unique needs. We are available to take your order 24 hours a day, 7 days a week. Our staff members are professional, courteous and efficient. General Contracting specializing in :

Verified Reviews

A few reviews for this pro...
1.0

08/05/2021


Lana B.

Jake is a pathological liar who cannot be trusted to complete a job, much less complete the job correctly. Mostly because he does not keep his word and because he does not verify his crew's work -- AT ALL. I have text messages telling him he needs to come to the job site and confirm that the job is getting done properly, let alone getting done at all but he wouldn't show up, or would show up hours late, completely disrespectful of work schedule. We have invested a substantial amount of money into this project that he reassured us would get done. IT DIDN'T GET DONE. There are a TON of imperfections, tile cut improperly (because they were freehanding it instead of using a stable surface) And in addition to that, we ended up paying an additional $8,000 on top of a $72,000 invoice because he didn't properly measure the jobsite. Shouldn't that be a pretty simple thing for a LICENSED CONTRACTOR to be able to do? He breached his contract in many ways, but one of the most terrifying ways is by stating that he is an expert in this type of project, but then later admits this is outside his scope of work. Jake talks a big game and is quite a salesman, but when it comes to execution and skill of the actual project, he knows absolutely nothing. Jake was also using our checks to pay other customer invoices rather than paying OUR invoices for supplies. I know this because I called Resources Building Material, which is where he told us to get the pavers from. I spoke with Brenda, his favorite rep there, and she told me that the checks I wrote, were only partially getting paid on my invoices, which is why my pavers were so behind -- the invoices weren't being paid. Jake told me that the pavers weren't getting delivered because Resources was having an issue with their trucks. Brenda told me that is false. She told me that they had been fronting our material to Jake until he paid the invoice but had to stop until the invoices were fully paid. So where is our money going? Jake admitted to floating money around different projects. Essentially, I'm funding someone else's project and not getting mine completed. Jake also has a known/active heroin addict on his crew that he continues to bring to job sites and allows to work on people's yards, making him quite a liability to a home owner for several reasons. If he brings someone named Trent to your job site, absolutely send them all away. Jake already has zero respect for your project if he sends Trent. Jake isn't a clean cut person, either. He has shown up to our jobsite high, eyes blood shot red (even in the morning) and moving/walking at a snail's pace. You will see the difference of a sober Jake versus a high Jake incredibly fast. Jake stole the DBA from his high school friend (OCIP) who fired him as his subcontractor because he was unreliable and unprofessional. I spoke with the owner of the real OCIP, Tyler, who gave me the entire back story. When I called OCIP, I thought I would reach someone above Jake when it turns out, Jake was fired more than a year ago from the company. The real OCIP is called Orange County Interlocking Pavers, but Jake coined the name Orange County Integrity Pavers to mislead any customers. I thought I was hiring the real OCIP with all the wonderful reviews across all the platforms, not the knockoff OCIP that doesn't know how to lay down pavers. Orange County Integrity Pavers. PAVERS. How are pavers outside of your scope of work but you are using this as your DBA? We had to fire Jake and bring in anther contractor to properly complete this job. So on top of a simple job that should have taken 3-4 weeks at most that has now been in process for almost 12 weeks, we need to pay another contractor almost $15k + another 3-4 weeks to correct the mistakes that Jake and his crew did to our project. We also have filed a complaint with the Contractor's License Board and will be going to arbitration for this matter.

Description of Work
Pavers and spa remodel

Category hardscaping

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    Business Highlights

    Emergency Services OfferedEmergency Services Offered
    Bonded
    Insured
    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
    General Information
    Free Estimates
    Ask for Details
    Eco-Friendly Accreditations
    Yes
    Payment Options
    Check, Visa, MasterCard, Discover, PayPal
    Senior Discount
    No
    Emergency Service
    Yes
    Warranties
    Yes

    Services Offered

    -Hardscapes -Equipment Sales -Pool Construction -Equipment Installation and Repair -Pool Plaster Installation and Repair -Waterfall Installation -Pond Construction and Repair -Stamped and Custom Concrete

    Services Not Offered

    Ask for details

    Frequently Asked Questions & Answers about Koi Masters USA, Inc.

    How is Koi Masters USA, Inc. overall rated?

    Koi Masters USA, Inc. is currently rated 1 overall out of 5.

    What days are Koi Masters USA, Inc. open?

    Koi Masters USA, Inc. is open:

    Sunday: 9:00 AM - 5:00 PM

    Monday: 7:00 AM - 6:00 PM

    Tuesday: 7:00 AM - 6:00 PM

    Wednesday: 7:00 AM - 6:00 PM

    Thursday: 7:00 AM - 6:00 PM

    Friday: 7:00 AM - 6:00 PM

    Saturday: 9:00 AM - 5:00 PM

    What payment options does Koi Masters USA, Inc. provide

    Koi Masters USA, Inc. accepts the following forms of payment: Check, Visa, MasterCard, Discover, PayPal

    Does Koi Masters USA, Inc. offer free estimates?

    Ask Koi Masters USA, Inc. for details on free project estimates.

    Does Koi Masters USA, Inc. offer eco-friendly accreditations?

    Yes, Koi Masters USA, Inc. offers eco-friendly accreditations.

    Does Koi Masters USA, Inc. offer a senior discount?

    No, Koi Masters USA, Inc. does not offer a senior discount.

    Does Koi Masters USA, Inc. offer emergency services?

    Yes, Koi Masters USA, Inc. offers emergency services.

    Are warranties offered by Koi Masters USA, Inc.?

    Yes, Koi Masters USA, Inc. offers warranties.

    What services does Koi Masters USA, Inc. offer?

    Koi Masters USA, Inc. offers the following services: -Hardscapes -Equipment Sales -Pool Construction -Equipment Installation and Repair -Pool Plaster Installation and Repair -Waterfall Installation -Pond Construction and Repair -Stamped and Custom Concrete