Guardian Roofs Inc

They were FANTASTIC! From the start, Mario was our contact-professional, timely, personable, knowledgeable, quick to respond, and been with the company for a long time. His crew was hardworking the almost three weeks they were here...professional, showed up on time, kept the work area clean/safe. The estimate and the change order due to wood replacement, was clear and concise. When the job was complete the invoice reflected exactly what was on the estimate, no surprises. Best part...NO money paid until job is complete.

I was looking into replacing my 20+ yrs tile roof to the Tesla solar roof but after months of waiting (I pre-ordered the solar roof and it was stuck at the design phase), Tesla told me that they no longer serve my area and refunded me the money. As I was looking for an alternative, I came across GAF's solar shingles and I was very interested in them. Guardian Roofs is GAF's certified installer in SoCal area. Larry from Guardian Roofs reached out to me within a day after I filled out the "Request for a Quote" form on GAF's website. Told me about their company and we chatted about my needs for the new roof and solar system. Within the next few days, he sent me a proposal, explained every single detail to me carefully and patiently answered all of my questions and concerns. He truly enjoy working with Larry because he would find out the answers for any questions he wasn't able to answer on the call and actually called me back and explained them to me thoroughly. I called/emailed six roofing companies/contractors, only four responded within the first week with a quote. The quote from Guardian Roofs was the second lowest (cheaper than Tesla's solar roof). The other three quotes were traditional solar panels and reroof using the existing tiles. I quickly decided to go Guardian Roof's quote not only it's much cheaper than Tesla's solar roof, but their panels also looked much nicer than the traditional ones. My only concern was that without the space between the rack and roof, how would the heat generated by the panels being released? I asked Larry this question and he explained to me but I didn't quite understand, so I asked the owner, Justin, the same question during the installation and he explained to me by showing me the actual products. Turned out the combination of the underlaying sheet, GAF's Timberline Shingles and the actual panels were playing a big part in handling the heat. The installation took a week to complete. I'm very pleased that the owner himself actually came out a couple of days and climbed on the roof to make sure everything was done correctly. He was also there to answer all of my questions about the job. Additionally, GAF sent a technician from the San Jose headquarter to oversee the installation of the panels. Not the mention William (the lead installer from Guardian Roofs) and his crew did a great job cleaning up the area after the job was completed.

They came to evaluate a leak on my roof and quoted me a good price, They did a good job on fixing the roof they were fast an efficient .

Very professional. Would hire again.

Great company to work with. The owner Steve was very professional, and attentive to all my roofing needs. His workers are hard working individuals and very meticulous. The tear down took 3.5 hours. That was crazy fast. The next day they where on the roof and replacing the fascia board. Before I new it, they were laying the black paper an installing the Presidential Shake TL. What a awesome job they did. I was so blown away how efficiently they worked and cleaned up after themselves everyday. I highly recommend Guardian Roofs. They are a perfect 10 in my book or a 5 Star company. They are a force to be reckoned with.

Dear Mr. Yasher M. or Staff of Angie’s List, Enclosed attachments are as follow: 1) Seven attachments of workmanship & material issues 2) Original & Final 5/10/2018 Guardian Roofs Energy Solution Proposal Agreement 3) Recanting of 40 years material warranty by manufacturer; Edited & Final 5/22/2018 Guardian Roofs Energy Solution Proposal Agreement 4) O’Hagin Vents for 23148……92553; Attic Ventilation Analysis on 4/26/2018 5) O’Hagin Vent Solution for Airway Obstruction 7/12/2018 6) City of Moreno Valley; Correction Notice by Inspector Thomas Arce 6/13/2018 7) Build.com Receipt for three 12” RCX Gravity Ventilators SF purchased 6-12-2018 8) City of Moreno Valley; Final Inspection by Inspector Mike Lungren 7/18/2018 I have been very patience & had compromised from original “Proposal Agreement” (hereinafter as CONTRACT) on May 6, 2018, for the flat roofing system that will give 40 YEAR MATERIAL WARRANTY BY MANUFACTURER & CERTIFIED; however, upon completion of that contract on May 10, 2018, with Mr. Gregg Thompson (hereinafter as Thompson), Contractor Steve L. Sudduth (hereinafter as Sudduth) had altered his CONTRACT for the flat roofing system section. On original contract on 5/6/2018, Sudduth had stated for 40 YEAR MATERIAL WARRANTY BY MANUFACTURER & CERTIFIED then later changed into 10 YEAR by which I did not concurred to that CONTRACT. After several calls from Thompson to finalize this contract and convincing me that their CONTRACT materials will make my home cooler via using radiant barrier foil, several O’Hagin vents on tile roof section and using four (4) whirlybird vents on the flat roof to have a turbine to suck up the hot air inside that flat roof attic; hence, by believing Thompson’s professional roof advises & also Thompson had seen inside my house regarding to the roof & its attached ceilings, I had to compromise so we had agreed for 20 YEAR MATERIAL WARRANTY BY MANUFACTURER & CERTIFIED for the flat roofing system on May 22, 2018, with total price including materials & labors of $14,958. Furthermore, I had clarified to Thompson that I will be checking like President Ronald Regan’s famous motto, “TRUST BUT VERIFY!” Based on the contract the approximated starting date was within two weeks; again I compromised in which Sudduth had to order three rolls of REX Synfelt as the underlayment for roof tiles which will take two weeks then after the arrival of REX Synfelt, Mario Gutierrez (hereinafter as Gutierrez, Project Manager) told me that if they used “Whirlybird” vents I will have to sign a waiver that if there are any leakage due to application of “Whirlybird” vents. This is unbelievable after convincing me to agree on using “Whirlybird” vents to keep my home cool; Mario called Sudduth that there will be an issue of leakage from application of Whirlybird vents----Sudduth called me to use a gravity vents equivalent to “Whirlybird” in dollar amount about $300 due to each 14 inches size of Whirlybird vents was priced at $75 each at Home Depot. I called Thompson that Whirlybird vent cannot be built on the flat roof; Thompson respond that “Yes, you can by building a curve around the Whirlybird vent,” which Gutierrez refused to do. Hence, I had to do research on the internet then found the best gravity vent with longevity of five years with best material & design, which was Soler & Palau 12” CRX Gravity Ventilator Self Flashing ($92.12) then I texted Sudduth with attached photo, who replied via text as “Gravity vents look great for your flat roof.” I ordered online at Build.com which will arrive from 7 to 10 business days. Prior to arrival of three gravity vents, Gutierrez informed me that Dan Hill will begin prior to July 4 of 2018, then I texted Dan Hill on June 23, 2018, that those three gravity vents have arrived. However, the job began on Wednesday 7/11/2018; Gutierrez’s workers (Ruben Zalpa & Carlos Zalpa, cousins to each other) came at 8 AM then I informed them that I will like to see all materials that are to be apply on my roof then Ruben show me the radiant barrier foil rolls & Owen-Corning “Deck Defender,” which I did not agree then I texted Gutierrez and called Thompson that “Deck Defender” was not in the contract; Thompson said, “You will get what you ordered” and upon arrival to my home, Gutierrez said, “there was a miscommunication!” Again, I instructed Gutierrez that I will be following President Ronald Reagan’s motto, “TRUST BUT VERIFY!” After first application of roof material, CertainTeed Glassbase Base Sheet, I will check then continue on the second application, Flintlastic STA Sheet and finally last application will be Flintlastic GTA; likewise I will do the same for the tile roof---radiant barrier foil will be first layer then afterward Rex Synfelt as the underlayment sheets (double). Furthermore, I have informed several times to Ruben Zalpa prior leaving the job site during the evening to swipe the trashes coming down from the roof such as sharp chipped woods, nails, roofing materials & etc. & including of the back entrance of my house; however, Ruben either ignored or did not understand the seriousness by which my dogs as well as myself may step on those dangerous objects (nails & sharp chipped woods) during the evening. Hence, I personally had to clean those trashes on two consecutive days. In addition, on 7-12-2018 genius Ruben Zalpa requested me to get my vehicle out of the garage and somebody left an O’Hagin vent on the driveway for which I accidentally drove over that vent. Now, somebody is accusing of stepping on that vent, but immediately after this incident Ruben & Carlos told me that they will inform ABC roofing supplier that there is one missing O’Hagin vent out of ten (10)O’Hagin vents; now, Sudduth is threatening to charge me for the damage O’Hagin vent. On Thursday 7/12/2018, Building & Safety Inspector, Craig, from City of Moreno Valley came to inspect the roof sheathing in which there were three OSB plywood sheets had been dry rotted and need to be replace. Upon opening & removing those three sheets of dry rot plywood, two were at the tile roof & one was at the flat roof; then we discovered two sides, tile & flat roofs do not have any space for ventilation due to severe obstructions of thick fiberglass insulations between rafters. Immediately, I communicated with O’Hagin Regional Sale Manager, Jacob Carlson (mobile # 916-622-4530 & email [email protected]), who sent me an email 7-12-2018 with attachment in which the diagram descriptions require to drill three holes of 5/8 inches on top & bottom of each rafter in order to overcome the fiberglass instillation obstruction against airflow. Then, I forwarded that email to Thompson, who never replied that email. Hence, we did not apply any gravity vent & O’Hagin vents on both tile & flat roofs, except on the garage roof section we applied 12 O’Hagin vents as a compromise for Gutierrez’s refusal to make an opening. Since Gutierrez refused to make an opening of 22” x 30” dimension at roof/frame fill area on top of garage roof for required attic access & airflow (opening must remain unobstructed); this task was written on the CONTRACT and stated as “TO BE INSTALLED PER O’HAGIN SPECS FOR YOUR ADDRESS.” Unfortunately, the three S&P RCX gravity vents will not be able to return since at the instruction of Sudduth to spray paint them white with Rust-Oleum brand and deadline for return is within 30 days and from 31 to 60 days will only get store credit. As a contractor, Sudduth had breach his own contract due to the delay and not honoring his verbal recommendation to purchase gravity vents; Sudduth never came to my home but Gregg Thompson had several times! Sudduth had expected me to be an expert regarding to my roof that there are thick insulation on both sides of the roof, which is a nefarious intention by Sudduth so that I will have to swallow the cost of those three S&P 12” RCX gravity vents & its painting cost. Following issues need to be address: 1) Replace the chipped tiles at the valley of the roof 2) Repair all garage OSB plywood sheets that had been painted white in the past now due to many deep long nailing to cause the plywood to split, crack & broken pieces & drywall chipping off pieces; fixing via firstly patching up the damaged areas then paint; also cover or remove material inside the garage so that they will not be painted. 3) Valley tiles are not cut straight by which some are 1.5 inches to 2.0 inches apart from the center. 4) Remove the white paint on the end cap tiles 5) Realign on end cap tiles on the right side at the front house 6) A missing nail on one of the end cap tile at the left side top of the garage 7) Repair unnecessary five holes at eves of the drip edge metal 8) Rain gutter on the flat roof need to be address for none uniformity like the front rain gutter 9) A dent on the O’Hagin vent 10) Repair the crack roof mud next to chimney. 11) Reimburse for those brand new three (3) Soler & Palau 12” RCX Gravity Ventilators with Self Flashing ($296.39) 12) Return credit of $300 for none application of four 14” white aluminum Whirlybird vents according to Guardian Roof Energy Solution Proposal Agreement 13) Reimburse for six Rust-Oleum white spray paint cans ($25.74) 14) Since three (3) OSB plywood sheet were used on roof; in Proposal Agreement ten (10) OSB plywood sheets were prepaid for $320; return credit of seven sheets at $32 each will be $224 15) Twenty (20) years CertainTeed System Warranty certification addressing to 23148 Surtees Court, Moreno Valley, CA 92553 and including of dating about July 2018 All these issues must be resolve amicably prior to the payment of $14,115.48 Respectfully yours, William K. Lee, PharmD PS: attachments from 2 thru 8 will be email to [email protected]

What can I say...this company is knowledgeable, honest and reasonably priced.One of my whirlybird vents froze and the other was starting to show similar signs of wear. I was told by my handyman , whom I trusted, that the units would have to be replaced. He quoted $500 each because he was going to have to take up the shingle and tar paper and install completely new units.One of the owners Dan said that probably wouldn't be necessary and had his partner Gregg come out and look at it. They both agreed that the spinner and rod were the only things that needed to be replaced and did both for $250.Both Dan and Gregg were pleasant abd very easy to deal with. I Highly recommend them to anyone with roof problems.

Great. They are very busy. Had to wait a while but it was worth it.

Doug Hein the sales rep was extremely helpful and explained all the options and made recommendations. His quoit was spot on and the only extras were the sheets that needed to be replaced, we were told about this and he could not tell how many may need to be replaced before they removed the old roof. Once we got on the schedule things moved very quickly. They removed all the old roofing on Friday and the new material was delivered. They started roofing on Monday and finished on Tuesday. The installation crew was very polite and knocked on the door to let us know they were starting. They kept us informed about what they were doing and when they would finish. They did speak English which made it easy for me to communicate with them. Highly recommend this company.

Work was all done in a day. They were here on time, did the work, and cleaned up.

Went well. The free 100 ft rotted wood replacement was a real savings.

Work went well. They replaced a couple of the patio cover plywood sheets, recovered the entire thing. In the leak, they just did a minor patch.

Wasn't a big job, but they did it and charged me very little; it was just around $2000. They responded quick, and most importantly, cleaned up. No mess. Would definitely hire them again.

They had set a date, but had an unexpected opening in their schedule and came several days earlier, after calling first. Job toke the amount of time they said, and they cleaned up thoroughly. Rained hard for the next two days and no more leaks. Very happy.

I was impressed. Vince was one of three roofers contacted. He was professional, courteous, and had the most reasonable price. I researched ahead of time and had a pretty good idea of what the cost should be based on squares. He was right on target. Other roofers played the "sign today and it's this price ...sign tomorrow and it's a lot more" game, so I felt very comfortable with Vince's estimate. Everything was cleaned up nicely, the new vents look lovely, and the workers did a great job. I will recommend this company to friends and colleagues!

They were one of the first responders (we were in the recent SoCal rains) The rep was very professional and did a thorough exam of the entire roof. The quote was not the least expensive but I was more impressed by the examination, explanation, and professional approach. The repair was expedited and completed on time. The workers were very professional and the repair not noticeable, although shingles were replaced. Since the repair, we were hit with the heaviest rain in five years, with no further leakage..

The price was competitive. I would recommend them to others.

Could not be happier with my experience with Guardian. Got a lot of estimates and talked to an awful lot of roofers. I was very happy with the price, service, punctuality, professionalism and overall great job these guys did on my house. They were a pleasure to work with and would recommend them without hesitation.

This was the El Nino year, so getting roofers to return emails and calls were a challenge. Mario from Guardian was responsive and courteous via email, text, and voice. Though I'm sure they had a big back log, he kept me appraised of his availability. He provided a free estimate complete with a sketch of the roof and measurements. The contract was professional. They guaranteed workmanship for 20 years and ceriified TPO materials for 30. Reviews for Guardian seemed good, their price was very good compared to the one other roofer that did single-ply TPO that responded to me, so I signed the contract knowing it would be maybe 2 months before they could work on the roof. This job was for my father's house. My father insisted on TPO because an architect friend said that it was great for flat roofs as opposed to the traditional asphalt roof. The price was 6,000 more than a traditional roof, but my father would rather have peace of mind and not worry about replacing the roof for a long time. The replacement went without a hitch. They completed the job in a few days and cleaned the site up. There were a few nails and shingle pieces around, but nothing concerning. After they were finished, I noticed some missing shingles. I emailed and texted Mario with pictures about them and he sent men out to fix it next the day. Mario treated us professionally and courteously.

workers did not cover or move anything. air conditioner was full of roof debris, some items not moved got damaged, first couple of days they didn't clean up....they did after I asked them to, tiles were loaded in driveway which caused a crack. from what I could tell...not being experienced in roofing materials, etc....they did a professional job on the roofing itself and the price of it all was very comptetive. I would recommend them but be warned that you will have to move or cover anything you don't want damaged or covered in debris. I'm still waiting for my home depot gift certificate.

Dan returned my call and quickly arranged on construction and proposal. The job was completed in a timely and very adequate manner. They also quickly responded to a couple of small oversights.

Excellent job - neat and clean - definitely highly recommend them - Thank you!

Arrived on time and got it done the same day.

They came out to give a free estimate. The gentlemen was knowledgeable and professional the day of the estimate, however he never called me to actually give me the quote amount. I had to call several times to finally get him by phone. Once I got the quote, I told him I wanted work done. He told me he would call me to set up an appointment, but he never did call.

My house feels so much cooler now! Their workmen were on time and professional, with great attention to detail. I'm waiting for the first rain, but I'm sure all will be well. The Building Inspector was impressed with the job.