Ferro Iron

Company did not show up for appt to review job at site

As planned and scheduled. No follow up after job was completed.

I liked the gentleman very much but he was a little more expensive than we were able to get it from someone local. We went with someone that we had used before and they do it right here in Fullerton. He was very knowledgeable and I really was planning on using him, but like I said we got one other estimate and the other guy was a little bit cheaper and was able to do basically the same thing. He understood what we wanted and he was very knowledgeable, so we were very pleased with him, it was just the price.

Even though it was a small pool fence and gate, the quality of work was excellent and worth the money.

Travis was great to work with right from the beginning. After giving me an initial email estimate, he worked with me by phone and email to specify the design of the gate. At the end, the cost was lower than his initial estimate, and the gate was better than I had initially specified! The gate was finished by the date he promised, and came with all the hardware and bolts that I never had requested. I would definitely work with Travis and Ferro Iron again!

Although my husband and I had an excellent experience with the company, we hired another company due to the other company had cheaper prices. We will not hesitate to contact Ferro Iron again to submit proposals for additional services in the near future.

Very professional and fit us into their busy schedule. Always on time if not early. The job was completed, and everything cleaned up. They painted the fence and took away the old one. Extremely satisfied.

Had to wait a few weeks for service. When started job was completed in a tilmely manner. End result was perfect.

Responded to my inquiry quickly. Kept me apprised of progress on my project. Met their projected completion date. Very friendly personable and trustworthy people.

All repaired were performed as expected.

The Good: I contacted Travis the owner through Angie's list asking for a quote; he was quick to respond and we set up date and time for the quote. Travis came out and brought some pictures of wrought iron examples and I told him the basic look I was looking for. We had a good conversation and he seemed like a pretty cool guy and family man. After about 30 minutes he said he would email me back with three different designs for me to take a look at and I should get it within a couple of days which I did. Travis told me the the job would take five weeks to complete which wasn't a big deal to me. His prices were about $500 more than another company that I had come out (also with good rating on Angie's List) so I asked if he could mach the other company. He said could't come down that much because he was using much thicker material but he did lower the price by several hundred dollars so I decided to got with Ferro Iron.. They used thicker diameter bar stock on my gates and panels which really gave it a nice heavy duty look and feel to it; For example, Industry standard for the vertical bars is 5/8" and they used 3/4". They also paint their wrought iron as opposed to powder coating them. I asked why this was and he gave me a few reasons which made perfect sense. The Bad: Let me start by saying Travis is horrible at getting back you whether you cal him or text him. I waited until the sixth week to reach out to him asking what the status of my gates were. Three days later I had to call again asking what the status was and instead of a return phone call I got a text message saying they wold come out and do a pre-fit the following week. I said ok, just let me know when. The following Thursday I text him asking if they had been out; he responded and said they had and they fit like a glove. I said ok, well when will they be installed. He asked if next Saturday was fine and I said sure. Late Friday afternoon i get a call from Travis asking me what the color was I had selected for the paint. I said I don't know the name Travis I'm at work and why are you calling me the day before the install asking what the colow is? Anyway, they painted them the wrong color, Travis said no big deal, I'll go get the new paint and re-paint them now and they will be fine by tomorrow. We'ere now in week nine. They show up Saturday morning to install the gates and I immediately realize that the paint has not fully cured and there numerous areas of damage to the paint for man handling them. They said no big deal we have spare paint. in the mean time, the gate was off square so to fix it the guys took it off and started slamming in on a block of wood to straighten it which completely removed all the paint on the bottom. I also noticed the metal was bowed slightly were the locks go and pointed that out so they said they would fix it. The next thing I hear the sound of a arc welder from inside my house. I went outside only to see that where they had welded on the gate completely bubbled and destroyed the paint and primer around the weld area, I was furious and told them to take the gate back to the shop and re-materialize it, primer and paint it. I called Travis and told him what they had done and that I wanted the gate stripped and fixed. He agreed and said it would be back next Tuesday. They came back out with the gate to re-install it and repaint the 20 plus spots I had marked that needed re-painting from the handling of the gates during the install, I had to leave to work and stay to babysit these guys which was a mistake. The next day I could palinly see all the spots where they had touhed up, it looked horrible and I was not happy at all. Were now on week 10 and at this point I'm really regretting going with Ferro Iron. I text and called Travis and of course got no response for a while. I told him he needs to get a brand new gallon of paint and needs to hand roll every square inch of those gates so everything was uniformly painted. He agreed and said he would personally be out firs thing in the morning to do the painting himself. Travis finally showed up at 11:30 (which is not first thing in the morning in my book) to start the painting but now half they daylight had passed and the gates were going to have all day to dry. In the end, he did re-paint every square inch of the gates and they finally looked good. If you decide to go with Ferro Iron, make sure he sticks to his promised delivery date. Make sure you tell him to not touch or move the gates until the gates are completely dry to the touch. This isn't something you should be having to tell someone who's been in this business for as many years as they have but apparently you do with them. Travis is horrible with communication; not once did he call me or text me with status updates. I always had to call of text him first and then I sill would sometimes have to follow up with a second call or text. Other then the paint fiasco and them running 5 weeks PAST the promised completion date, I am very pleased with the look and quality of the gates. Would I recomend Ferro to someone else? I would but with the advice I gave above

I was very pleased from start to finish with the job Ferro Iron Inc. did for us. Travis the owner, and his crew were, on time, professional, and took the time to do an excellent job. I would definitely hire them again. I highly recommend them for any fencing job you may need for your home or business. Five star service!

I reviewed hundreds of images online to develop wrought iron design ideas. I contacted Ferro Iron along with two other Angie's list contractors to request bids. Only one of the two other contractors responded and provided a bid. Both Ferro and the other responsive contractor agreed to meet within a few days of my call to review the job and provide a cost proposal. I provided images of my design ideas and both contractors agreed that they could easily achieve my vision. Both contractor's provided very competitive costs, but I chose Ferro based on the option they offered to have the wrought iron zinc metallized prior to painting. Zinc metallizing is a process similar to galvanizing where the iron is coated with sprayed molten zinc, which should reduce rust - we'll see if it was worth the $950, essentially 20% of the project cost. Like I said, Ferro was responsive with their bid and started fabrication immediately upon my authorization. Once the pieces were fabricated, but before they were zinc metallized, Ferro brought the pieces to my home to check fit. This allowed several modifications to be made without compromising the integrity of the zinc coating. When the pieces were returned to my home after metallizing, priming and painting, they fit perfectly. Ferro was professional throughout the process and completed the work on schedule and on budget. From order to installation the project probably took about five weeks (I imagine that metallizing, which was subcontracted, probably added a week or two to the schedule). I would absolutely recommend Ferro Iron to anyone looking for a wrought iron contractor.

They were very informative, prompt, and courteous. Although we did not use them , I would never hesitate to refer them to a frond or neighbor. They come highly recommended.

The workers who came out were good, but I felt like the company kept pushing me off. They were a week late. They were very knowledgable and seemed to know what they were doing. The only problem that I have with the company is I felt like we were playing phone tag and it was kind of hard to get ahold of somebody with my schedule. They did do a very good job though.

When they painted the railings, there were many areas where the paint ran and it makes it look very bad. The older gentleman that was part of the crew used a roller after I complained and it looks good, but there was a younger person working too, and the job he did looks very sloppy. The younger one also aggravated me when I asked about the sloppy job he did painting, he replied that "most people don't care how it looks". They did a good job with the actual installation of the railing and they were nice, but the finishing work involving painting was very sloppy and unprofessional. I am not happy with the job and think they should come back out to fix their work, but they are not answering my calls or returning my messages. They came out and corrected the problems.

They took the old one out and put up a new one. They did a great job! I would recommend them.

I am very pleased with the work Ferro iron did.. The design and color are just what we wanted. I would highly recommend this company.

We used them recently. They are professional. They were accurate and all balance in my needs exactly. They didn’t waste my time. They did a good job. For price, I compared with others and they were about the same so it’s okay.

It went very smoothly with no issues at all. I have had some awful work done in prior years but once I used Angie's List for referrals I have been very happy with everyone I have chosen. I would definitely recommend this company again.

We had iron work done for our front and back yard. We found a photo of the style we wanted and they were able to create the gates and fencing exactly as we described to them. They are a super friendly family owned business. We have a swimming pool and they were familiar with all the gate requirements for safety. I would highly recommend them.

Homeowner canceled job for personal reasons. No fault of contractor.

If we could give Ferro Iron an A+ we would - from beginning to end. Travis and Steve are an absolute delight to work with - very personable and experts in their field. Delivery was unbelievably fast and efficient. We love our new fence and wouldn't hesitate to call Ferro Iron again. Definitely the best service we have ever had from anyone in the 20+ years we have lived in Mission Viejo.

I saw some iron work at a house in Park Santiago in Santa Ana. The house was from the 1930?s and had a very New Orleans look to it with balcony railings and columns, a driveway gate and some ornate fencing. The creativity and craftsmanship was way beyond anything I had seen so I asked the owner of the house who did the work and got directed to Ferro Iron. I looked them up and scheduled and appointment with the owner. I met Steve at my house and we discussed the scope of the job and the ?look? I was trying to achieve. He was able to sketch out some basic ideas and narrow down my ideas. Once he had the basic measurements of the property and a good idea of what I wanted, he was off to work. We met up about a week later and he had a price and more complex drawings. We tweaked the driveway gate a little bit, I gave him a deposit and he started the fabrication. Once the gate and fence pieces were finished, I stopped by the shop in Orange to pick out a color. Ferro painted the pieces in a two tone bronze that gave a look like copper with a heavy patina. They came out and installed everything in a day and the fit was perfect. I just sold the house in January and everything still looked great! I?m having Steve bid some work at my new house so hopefully I?ll be writing another raving review for Ferro Iron soon?

We needed a safety fence around the pool of our new home installed before we moved in. Safety for our kids being our main concern, we also wanted one that was aesthetically pleasing. I liked the fact that it is a family run business. The owners worked with us on a few different options and the quote was reasonable. The installers were friendly and neat. The fence looks fantastic. Exactly what we wanted. They even went above and beyond making sure the gate was self closing and adjusted perfectly for safety. The quality of the work is fantastic using high grade materials. Some of the other samples we had from competitors seemed thin and cheap. We were happy, our yard looks great, and our kids are safe. Definite recommend