Alan Smith Pool Plastering & Remodeling

We hired Alan Smith Pools to redo our pool and pool deck in 2018. We used pavers for the deck material. 3 years later (within the 5year warranty period) we noticed OUR COPING DISINTEGRATING. This is occurring in random areas around the deck and not in any pattern or high traffic/splash areas (such as steps). It’s obviously poor quality materials. In addition our pavers are showing signs of degradation. We contacted Alan Smith Pools in August 2021. They sent someone out who agreed it was a problem. We then never heard anything else again. We contacted many times. Finally months later they said they would replace the most degraded coping pieces. Not acceptable to me. I want all of them replaced. 80% of them show some signs of degradation. Their COO Scott Raze came out and tried to blame our pool chemistry. We have a respected and professional pool man and he kept records which Caused Scott to have to find another cause. So next it was the domestic water. They tested that and it was fine. Then it was a drainage issue from 5 foot grassy knoll next to the pool deck that existed prior to the remodel….ludicrous. Finally, they said they’d meet with us with their material suppliers. That meeting hasn’t happened nor will they respond to us about it. Bottom line they are trying to do anything and find any excuse to not fix this issue. Now they won’t return calls or emails. They are the worst pool company you can pick. Attached are some photos. If you want to spend your money on masonry products that need to be replaced every 3 years then use Alan Smith Pools. If you want unprofessional people that won’t honor their warranties or stand behind their products snd installation, then use Alan Smith Pools.

He was very professional and on-time for the estimate appointment.

They did a great job. Our contractor was pushing mini pebble, we wanted plaster with quartz. Alan Smith was able to finish our job for us where our contractor fell through. Great communication and we love the color. Also had an option to add abalone. Did not do but would have looked great. They have so many options to choose from.

Alan Smith’s Pools did an excellent job. We had challenging structural issues, including the need for a complete spa wall replacement. The engineers knew exactly what to do. The result is amazing. My wife loves the blue pebble is finish. It truly looks like a brand new pool

Alan Smith’s Pools did an excellent job. We had challenging structural issues, including the need for a complete spa wall replacement. The engineers knew exactly what to do. The result is amazing. My wife loves the blue pebble is finish. It truly looks like a brand new pool.

As of right now I would suggest looking at other pool companies. Our pool project has not been organized and the promised schedule of completion will not be met. The deadline is so important and stressed to ASP multiple times. I'm really hoping they turn things around and step up and deliver with their "NEW" timeline. Hoping to share a happy outcome and nice photos but at this point I would not recommend.

They were very friendly and efficient! Excellent job

The process went PERFECT. The price was right and the timing was ahead of schedule. Chris did an amazing job making sure everything went well

We had our pool and spa completely replastered in Spring 2020. It was great value for the money paid! The work was done within about a week or two. Everything went as planned. Great team and the team manager. Thank you!

Very professional, knowledgeable and helpful company to work with. Excellent project management, quality and service. Pleasure to do business with.