Home Masters International

We have been extremely unhappy with the service, both during and after out kitchen remodel. We have been lied to, dismissed, and outright ignored by this company. We paid them in cash, on time, every time that they asked only to be treated poorly in return. Here is a list of ways that Home Masters International (HMI) has acted in poor faith: • They did not pay the plumbers they subcontracted with, resulting in the plumbers putting a lien on OUR house. We paid HMI in cash, but HMI did not pay the plumbers. It took months to get the lien off our house. • Told us we needed to finalize cabinet choice a month before install. Then 3 days before install, told us cabinets were on backorder for 3 months, and had to pick alternatives. Why did we have to pick so far in advance if they were only ordering it 3 days before? • Told us range was in stock AND ordered, then one day before install told us on backorder for over one month • Sold us a drawer organizer that ultimately did not meet our needs (~$500). Lied about drawer organizer being able to be returned. Sam said no, I called company myself and they said yes • Told us we needed 50-60 sq feet extra floor before job started, then 300+ needed during job and couldn’t get our original flooring people to do due to timeframe (they would have charged less). This resulted in a larger cost for the job we had not planned on. • The new cabinets have less space than previous when we asked for the same or more – for instance, the pantry we asked for the same (36”) and got 30”, tried to tell us it was the same but we had past measurements and pictures • Leak from the ceiling over the weekend with no response. They knew this would happen from the line that was cut but didn’t tell us and didn’t tell us about emergency phone number until after • Plumbing and sink problems o Garbage disposal not correctly installed, resulting in massive leak in cabinet o Blocked line in ice dispenser, had to call two additional handymen to figure it out o Dishwasher still coming detached o Reverse osmosis leaked (I fixed myself) • Seemed upset we used our own painter (she charged $2000, they wanted $3500) • Sold us on the work by saying they have a website that they use that showed the daily schedule of the work. They managed to bill us multiple times through the website but not publish the schedule until we asked them to (halfway through the job) • And finally, we have been waiting months to fix a crack in the ceiling. Every time I ask for a date to fix it by, they either do not respond or say that will get back to us with a date, but then don’t. Our project manager Mo was mysteriously no longer for the company after the job. Sam lied multiple times (see attached pictures) and Mark, the owner, lied as well. At this point, I do not even want them to fix the crack. I just hope nothing else goes wrong. We have the gas company coming out later this week to investigate a possible gas leak and improper installation of our range and if they have done so, there will be legal ramifications to follow.

They are really good! I would recommend them and use them, again!