Melissa Baugher /Troop Property Management

I've had the misfortunate to have to deal with Melissa Baugher and Troop Real Estate of Ojai and Simi Valley CA. Their Ojai property manager Melissa is nothing but rude, dishonest, disrespectful and a liar. When she spoke to me on the phone in a manner of disrespect, condescending and rude in nature I asked her not to speak to me that way or I will hang up, she replied" I can speak to you anyway I want to"! Seriously? When you tell her you have photo's that prove all her lies she then backs off and totally ignores you as a tenant. When you ask her to put her words in writing she ignores your requests because she doesn't stand behind her words. Troop Real Estate had totally ignored issues for a property I rented, Mellisa Baugher was the property manager. I had RATS (yes rats), and mice all of which they have ignored (for weeks) to send an exterminator. The tenants on the same property which Melissa was property manger for, constantly let their 2 large dogs wonder on my property and when I complained to Melissa that I was allergic to dogs and scared she literally took that portion of my property away and gave it to them. She allowed the new tenants to store their belongings with mine in the garage and they went into my closed boxes and used my personal belongings. When I complained about this Melissa made arrangement to have a lock smith install new locks on the garage doors until we came to a mutual agreement for the owners to pay for my off site storage. During this time the neighbors removed the locks and went back into the garage the same day. I called Melissa Baugher immediately and explained how the door was ajar and the recently installed lock was removed. She complained about my calling her while she was on vacation and eventually brought the locksmith back to re-install. When I confronted her about the locks being removed she lied and said they we're never removed. She had no idea I had taken photos of the removed locks that night. When I let her in on that fact she then backed off and refused to manager the property any longer. Melissa Baugher and Troop Real Estate will do nothing but cause you a lot of stress and frustration. If your time is valuable to you I don't recommend wasting it with them. A horrible company to deal with. Read all their negative reviews on the web and on Yelp (which is currently hidden under thier not recommend list). Since my horrible experience with Troop Real Estate and Melissa Baugher I've met numerous people throughout Ojai who all have similar stories.

If I could leave a 0 rating I would but that's not an option here so I begrudgingly must leave a 1 star. I've had the misfortunate to have to deal with Melissa Baugher and Troop Real Estate of Ojai and Simi Valley CA when I moved to Ojai. Their Ojai property manager Melissa is nothing but rude, dishonest, disrespectful and a flat out liar. When she spoke to me on the phone in a manner of disrespect, condescending and rude nature I asked her not to speak to me that way or I will hang up, her reply was "I can speak to you anyway I want to"! Seriously? A professional realtor/property manager? When you tell her you have photo's that prove all her lies she then backs off and totally ignores you as a tenant. When you ask her to put in writing what comes out her mouth she ignores your requests because she can't stand behind her words. Troop Real Estate had totally ignored issues for a property I rented where Mellisa Baugher was the property manager. I had RATS (yes rats), and mice all of which they have ignored my requests (for weeks now) to send an exterminator. The tenants on the same property next door, which Melissa was also hired as the property manger for, constantly let their 2 large dogs wonder on my property and when I complained to Melissa she literally took that portion of my property away. She allowed the new tenants to store their belongings co-mingling with mine in the garage and they went into my closed boxes and used my personal belongings. When I complained about this Melissa made arrangement to have a lock smith install new locks on the garage doors until we came to a mutual agreement for the owners to pay for my storage off site. During this time the neighbors removed the locks and went back into the garage. I called Melissa Baugher immediately and explained how the door was ajar and the recently installed lock was removed. She complained about my calling her while she was on vacation and eventually brought the locksmith back to re-install. When I confronted her about the locks being removed she lied and said they we're never removed. She had no idea I had taken photos of the removed locks that night. When I let her in on that fact she then backed off and refused to manager the property any longer. That was more than fine with me. Melissa Baugher and Troop Real Estate will do nothing but cause you a lot of stress and frustration. If your time is valuable to you I don't recommend wasting it with them. A horrible company to deal with. Read all their negative reviews on the web and on Yelp (which is currently hidden under thier not recommend list). I wonder how they got Yelp to hide all those bad reviews? Since my experience with Troop Real Estate, Melissa Baugher and their employees I've met numerous people throughout the area who all have similar stories.

It was ok; not the friendliest people. I felt like I was inconveniencing them.

She's very good and I like her a lot. We hooked up with them a year ago and since then she's just been very responsive in terms of emails and phone calls. She doesn't charge us, but charges the landlord. I had moved from another area and my landlord held the deposit, so I sued him and took him to court and I needed someone who knew the laws and I called Melissa, who is my current property manager, and she gave me a lot of details about how to handle it and I appreciated that. She's very professional and handles things very well.