Axis Appliance Repair

This company had the better reviews of the two companies that were offered for a Lowe's Protection Plan warranty repair, so I opted for them with extreme caution. I'd otherwise not use a company with so many poor reviews. It took 4 visits to fix an issue with my fridge that should have been pretty obvious after the first visit or two. We were without a working fridge for over a month, due to this company's negligence. The tech never even checked that the fridge was cooling when completing any of his repairs, even the last one, when I called him out on it. I requested a different tech partway through the experience and was told that it was against their policy to swap out techs. The office claims to communicate information to techs, but there's an obvious issue there, as information that I overcommunicated between the 1st and 2nd visits was completely not processed as claimed, the tech made an unnecessary visit, and we were forced to wait even longer for our fridge to be working again. Worst of all, the tech put two very noticeable dents in the front of our fridge, which we pointed out to him and the office. The issue was escalated to the owner, and he's completely ghosted me since, forcing me now to have to warn others about this company's poor business practices and take them to court to recover the cost of fixing the dents.

Horrible! The technician spent 7 mins checking out the washer. Cleaned the trap and said it was fixed without checking it. Left in a hurry. We still had the same error. When we called to complain to the home warranty company. The Axis lied and said there was a part that wasn’t covered under warranty that is causing the problem. Ha, but you wrote on the work order that you FIXED the machine. DONT DO BUSINESS WITH THIS COMPANY

Going into the 9th week and my refrigerator is still not repaired. They first came out a week after I reported the need for repair. The tech first came out to "diagnose" the problem. He said he had to order a compressor and replace it. He came back a week and a half later and replaced the compressor. That didn't work because he stated that they had the wrong part, after he had installed the incorrect compressor. You would think that you would check the part before going to the client's home and installing it. The tech said that the correct part was at the office. When I called to see when the soonest they could come out with the right part, they stated that the part was "damaged" and they had to order another compressor. During this first repair process, the tech damaged the refrigerator door. He tried to deny it, but eventually conceded. So we had to wait for another part to be ordered. The same tech came back to install the correct part and the new door. That didn't work. They replaced the door that they damaged, but didn't install the handle properly, so the handle comes off when used. They didn't come back to try and figure out why the repair didn't work. They just ordered more parts, this time the condenser coils, but were having problems finding the part. They were able to find the condenser coils and ordered it. When it arrived and when it was time to install it, the tech did not show up in the allotted window. There wasn't a call from the tech or Axis saying that the tech would be late. I had to call Axis and they stated the following: "We couldn't get hold of the technician. Did he come?" I had to call the warranty company, American Home Shield, and they were no help. They stated that Axis will call me when the tech was on the way. AXIS CAN'T FIND THEIR TECH! The tech finally showed up 2 hours late without a phone call from Axis. The tech came and installed the condenser coil; that didn't work. The same tech could not fix the door handle. He tried several bits using his drill, but couldn't find the right size. Then he tells me that the screw was stripped; probably because he used several incorrect bits and stripped it. Now they want to take a look at the refrigerator to see what is wrong with it. No sense of urgency on their part to alleviate my family's inconvenience. In the meantime, we are having to use a cooler to keep things cool and going to the grocery store everyday since we are unable to shop for the week. I'm not sure if they diagnosed the problem incorrectly or simply replaced the most common parts, like the compressor. They neglected the opportunity to re-diagnose the problem after I told them that the first fix didn't work. They ordered more parts without knowing what was actually wrong. Now they are going to prolong the process even longer by coming out a fourth time to attempt to diagnose the problem.

great, he did a good job.

While they were available same day to replaced garbage disposal it all went downhill from there. New disposal was installed incorrectly and caused dishwasher (which is attached for drainage) to overflow due to built up pressure causing kitchen to flood. Thinking it was dishwasher issue because I had "NEW" garbage disposal I contacted and scheduled the washer repair and waited a week for service only to find out plug was not removed during install of new disposal causing washer no where to drain. I contacted Axis and waited a week for them to come back to address the plug issue. Fast forward 4 weeks and used disposal a few times a week because of our busy schedule. I phoned because I have a horrible sound like its going to fall off and a fork is stuck in it (not the case) I was told there would be a service call fee and if it was not fixable would have to purchase another disposal. ***! its not even two months old! Had I purchased from Home Depot installed incorrectly and flooded my kitchen on my own Home Depot would accept return and replace! Its called a warranty and customer service something Axis doesn't have knowledge of. When they have the $250 dangling in their future they can be here same day but when there is possibility they are covering their poor quality merchandise they throw out an appointment 10 days after my call to send someone out. I was not even provided a time of service but just day and date when they can fit me in. Might add I was a little disappointed with Angie's List after contacting about issue only to be told to post it here and perhaps the service provider would make it good.

Horrible company! Do not use them for any kind of repair. They came out too fix my freezer and ended up breaking both my ice machines. They could not figure out the issue and then had to call Samsung for assistance. After that they told me I needed a new fan but it was not guaranteed to work. I had to pay up front for the fan. Who does that? All of a sudden both my ice machines began working. So, I did not need the part and they did not have to come and put the fan in. However, when I asked for the refund, the manager only gave me a partial one. Said, I needed to pay for the shipping back plus debit card fees that he was charged. Never was I told this and never was I told that I had to pay CC fees. I would have paid in cash. I was disgusted so I asked for the rest and he would not give it to me. I finally got the balance after I disputed with my bank. Horrible people!

works no problem

Very well. Technician cleaned out the dryer thoroughly and used diagnostic tools to figure out the problem. It took two visits but problem was resolved in a timely manner. Technicians were professional and we highly recommend their service.

Fast response by phone and arrival at job site. Diagnosed problem, ordered part and installed in a timely manner. Would use again.

We did not resolved the problem. Pricing was fair.

The technician showed up on time and diagnosed what he thought was the problem, ordered the part and came back a day or two later to install it. Problem is, it didn't fix the problem; now it needed a new transmission, which if I'd known in the first place wouldn't have even started the job. So I wasted half the cost of the original repair and had to get a new machine anyway.

They were very good.They gave me an estimate, they came on they day they said they going,they cleaned up their mess and they did everything that i want .