"Thank you [Member Name Removed] for your trust. We’re here for you for years to come."

"Hello [Member Name Removed], We apologize for your negative experience due to lack of response with our company. We looked into your file and found out what happened. During that time, we were having technical difficulties accessing our Customer Database (CRM) system, which really slowed us down. We worked really hard to get it back up. By the time everything was up and running, we decided to prioritize on active projects first and work with estimate as they reach out. Your rep did mention you reached out many times and he was saddened to not be able to help again due to CRM issues. Please contact our office if you have not signed on to another company for your reroof project or if there's any way we can make this up to you. Sincerely, Robertina Diaz, Customer Relations Mgr."