ROBERTS ELECTRIC CO INC
About us
LIC# 728215. Dan pitcock is an additional contact. Additional contact name - Angela Kidd. Additional email - [email protected].
Business highlights
Emergency services offered
93 years of experience
Services we offer
& air conditioners; new circuit wiring & outlets; hot tubs; exhaust fans & electric heating; remodel & custom home; lighting design & installation & custom lighting controls/dimmers; exterior landscape lighting design & installation; motion sensors; telephone & cable repairs., Residential: new service upgrades; fuse to circuit breaker upgrades; 240 wiring for dryers, ranges
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.522 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 73% | ||
| 14% | ||
| 5% | ||
| 5% | ||
| 5% |
Showing 1-22 of 22 reviews
James M.
Jun 2019
Positive..
Thomas W.
Oct 2017
....
Alan J.
Aug 2017
...
Linda S.
Mar 2016
unknown
Viola A.
Apr 2015
They did an excellent job! They rewired the building which brought the electrical wiring up to 220 because it's a 1940s building.
STEPHANIE F.
Dec 2014
We were very satisfied. They came when they said they would. They cleaned up after themselves.
Mitzi S.
Jan 2014
.
Leslie H.
Jul 2013
Contacted Roberts Electric after another company failed to show up for an appointment and failed to answer phone calls.
Company picked up phone right away and had someone out to our house in under 30 minutes. They got right to work and had the job done before I knew it.
Company picked up phone right away and had someone out to our house in under 30 minutes. They got right to work and had the job done before I knew it.
Janet P.
Aug 2011
I had an appointment set for between 1 and 3. The technician did not show up and they did not call to tell us they would be late. I called and they told us they could not contact the technician. I called back and they told me that they would not be able to do the service for another hour. They kept asking if I wanted to cancel the service. It felt like they did not want to do the service in the first place and never should have scheduled the appointment.
Response from ROBERTS ELECTRIC CO INC
"We are sorry your experience was not optimal, but we would disagree with the characterization of this event. Our intent is to live up to our commitments. We certainly want to be respectful of people's time. However, sometimes conflicts occur during the course of a service person's day, which lead to us being late to service calls later in the day or require us to reschedule. We would hope that a reasonable accomadation can be made, but understand if it is not possible. We would also hope that clients could be respectful when communicating with our office, even when they may be frustrated."
Pamela H.
Aug 2011
Tom came to our house promptly. He was competent, funny, and a pleasure to work with. (I even got a 30-second lesson on how two-way switches work).
Barbara G.
Jun 2011
There were several problems that needed to be fixed and it took a while to find the problems, but eventually they succeeded in locating and fixing the wiring issues. The electrician who came out was friendly and professional as were the people I spoke with on the phone.
Sharon R.
May 2011
I would recommend them. I think they're quite good. They are efficient. I had the same person, Eric, come to service my house both times. He seems to know his stuff.
BUTCH W.
Apr 2010
They charged me $600. They were absolutely outstanding. They did a great job pulling in the wires and installing them. They were neat and efficient. Their pricing has always been competitive.
Geraldine A.
Feb 2009
They are great. We haven't used anyone else since we started using them. They are very good, reliable, helpful, and flexible in scheduling you around. They are pricey. We use a specific guy most of the time and he knows our house. He gives good service, explains thing and does good service. If you are unsatisfied they come out and do the wrok over at no charge.
BRUCE M.
Jul 2008
It was excellent working with them. They were very responsive and their prices were reasonable. They had to do electrical work around my kitchen sink so instead of moving dishes off to the side, they washed them.
John R.
Dec 2007
They were never really able to quite do it. It took numerous phone calls (lots) to get them there in the first place. He did make 2 visits and it just didn't work out.
Nathan H.
Oct 2007
We came to an agreeable time with the tenants, they showed up on time and they met their estimate. It was easy to get information from the various people I was talking with. The secretarial experience wasn't as good. We wanted to pay over the phone with a credit card and they said we'll call you back because they were really busy. We understand that you have to prioritize your calls but they never called us back. They seem average but it's really expensive in general.
SUSAN S.
Oct 2006
The work was done well by Tom who was very knowledgeable and pleasant. My only complaint was that the company did not tell me ahead of time that they start to charge for their services when the worker left the office as opposed to when he arrived at my home. This made me cranky since I didn't know in advance.
CAROLINA G.
Sep 2006
Making appointment was easy, but was later confusing as the person scheduling had double booked an electrician. Finally got a three-hour window for time of service. Once electrician came by, the work was great and easy. I still needed some work and was told I would get an estimate by mail. It has been three weeks since that time and I have yet to receive an estimate!
Response from ROBERTS ELECTRIC CO INC
"MY APOLOGIES FOR YOUR EXPERIENCE!I WILL REVIEW WITH OUR STAFF TO DETERMINE WHAT OCCURRED. OUR GOAL IS TO PROVIDE AN EXCELLENT EXPERIENCE WHICH LEADS TO THE DEVELOPMENT OF RELATIONSHIPS. WITHIN THOSE RELATIONSHIPS WE ENDEAVOR TO MAKE CUSTOMERS CONFIDENT THAT IF THERE IS A PROBLEM THEY CAN LET US KNOW AND WE WILL TAKE THE NECESSARY STEPS TO MAKE THINGS RIGHT. IT IS UNFORTUNATE THAT THIS OCCURRED ON YOUR FIRST TRY WITH US, BUT AS EVIDENCED FROM THE OTHER ANGIE'S LIST POSTINGS, DIAMOND CERTIFIED STATUS, RECOMMENDED CONTRACTOR STATUS IN CONSUMER'S CHECKBOOK, AND 75 YEARS IN BUSINESS, I CAN STATE THAT YOUR EXPERIENCE IS A REGRETTABLE ANOMALY, AND WE WOULD APPRECIATE ANOTHER CHANCE. SINCERELY YOURS, DAN PITCOCK, PRESIDENT."
ALAN H.
Aug 2006
Dan Pitcock, the owner, is a pleasure to work with. He handles complicated projects with ease, and he hires only highly competant and pleasant employees. Working with RECO can make the difference between a headache and a good night's sleep. If there were a rating above A for Responsiveness and Professionalism, I would give that.
STEPHANIE F.
Jun 2006
Tom was on time, friendly, thorough, and explained everything to us. The new timer, it turned out, didn't work properly, and we had to call to have the replacement replaced! Tom had gone on vacation, unfortunately, and they offered to send another electrician, but also said they preferred to send the one who did the original job. We agreed, so we waited a week till Tom came back. He put in a new timer and as far as we can tell it works. I know the company will honor their work, if it's necessary to come back again, but we hope it won't be necessary. More good things: Tom or someone from the company phoned on the appointed day with updates on arrival time--when he couldn't get here in the time slot originally given. And they gave us a senior discount--10%.
HERBERT P.
Apr 2006
They were able to fix the problem simply and directly. They were punctual, and I would work with them again.
Licensing
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FAQ
ROBERTS ELECTRIC CO INC is currently rated 4.5 overall out of 5.
ROBERTS ELECTRIC CO INC accepts the following forms of payment: CreditCard
No, ROBERTS ELECTRIC CO INC does not offer free project estimates.
No, ROBERTS ELECTRIC CO INC does not offer eco-friendly accreditations.
No, ROBERTS ELECTRIC CO INC does not offer a senior discount.
Yes, ROBERTS ELECTRIC CO INC offers emergency services.
No, ROBERTS ELECTRIC CO INC does not offer warranties.