Omega Termite and Pest Control

"I spoke with [Member name removed] on 12/2/15 and explained the reason we did not show up for our appointment was that the job somehow was not placed in our scheduling book. We were not aware a customer was waiting for us to arrive. I also didn't realize that [Member name removed] took time off from work to meet us. This is my mistake. I offered to reduce the cost of repairs and treatment from $1865 to $1565. She politely declined because she hired another company to perform the work. I take our customer service responsibilities very seriously and apologized to Ms. Morris for her troubles with my company."

"Member was unhappy with the work that was completed at her home. I offered her 2 options to resolve the issue to her satisfaction. Option 1, we return to the property remove the work she found unsatisfactory and redo to her satisfaction, she would need to present at time to give her approval. Option 2, we would reduce price from the original work of $600.00 to $450 giving her a $150 off. Member agreed to option 2 and then sent in a payment of $400.00 I sent an invoice to member showing the balance due reminding her of the agreed upon amount. She sent in another check for an additional $25.00. I credited her account the remaining balance of $25.00 and considered the account paid in full. I did insist that she be present if she select option 1. This was to ensure we competed the job to her satisfaction at the time of the appointment. Her review also served as a training guide to further ensure my technicians put in writing exactly what they intend to do when completing repairs at a customers house. This ensures both sides have a compete understanding as to what is going to be repaired, how that repair is going to be done and with what materials."