Mr. Rooter Plumbing

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Came quickly after the problem arose, completed the job.

They fixed our pesky clog!! Super friendly. Explained every step. Tried for the least expensive route first. Cleaned up well. I highly recommend Mr. Rooter.

Installed a recirculating pump. Works great.

Do not use these people. They caused THOUSANDS in damage, admitted it and won't fix it!!!!! No idea how they have so many good reviews. And I rarely leave bad reviews. It takes A LOT. And to the company - don't reply to this asking me to contact you. We've tried. So many times since this began. You have our contact info if you want to make this right. Their inexperienced (lazy?) technicians will leave a job unfinished, causing more damage (in our case mud sucked into every plumbing fixture in our home) and then hand you a bill to repair what they broke. I could write you a novel about the first unprofessional tech who was in a hurry to get to a more lucrative job. Their second tech who needs anger management classes and their rude office staff. Here's the kicker - the third tech they sent out was amazing. (Shout out to Clinton who was decent and efficient) He repaired some of the issues at no cost because they knew it was their fault. Left a quote for the ruined fixtures that couldn't be fixed with bleeding the lines. And then the office, after doing that part for $0, told us they won't fix the rest. So only the mud in the repairable fixtures was your fault? The ruined ones are ours? HOW? Their quote, without the new fixtures that have to be bought, is thousands. THOUSANDS. For something they broke. Also their first tech said he tried to finish the job and come in to bleed the lines and we declined but wrote on his invoice that, after his repair failed two times prior, it needed to cure overnight and he couldn't check the water pressure. How are you offering to bleed lines when the water is off? Then he stated we tried to finish the repair before he arrived back at a scheduled appt the next day to fix it. We have in text where he's telling us how to finish the repair and asking if he needs to come back!! There was no scheduled appt. Or any plans for him to return. Because when we called the office to complain the tech called us back mad we called the office and saying he said he would come back. And the second tech screamed at me and said I screamed at him. My husband pointed at the camera on our front porch and said my wife didn't scream at you. He backed down so fast. And got super conciliatory. They say their work is guaranteed but when their techs mess up they won't fix it!!' These people are dishonest. 2/3 techs we got sent out were sub par and, as a female, not people I would ever want in my home while I was alone. Management is laughable. Avoid these people. I cannot say it enough. I'm sure some of that they do is fine. But when a problem occurs that they caused they won't make you whole. Don't be stuck with thousands in repairs like we are!!!!

Little Pricey.

I had a water pipe break after hours on a Saturday night. They were told me the price up front. It was comparable to what others charge. They were out early Sunday morning. They completed the work quickly. After they left I noticed a secondary issue. The same technicians returned less than an hour later and fixed that problem at no additional charge. They were very professional and I would highly recommend them.

Fast, addressed my concerns.

Excellent Service. Very experienced pros.

I do not like to do reviews of people I've hired.

good work，but expensive

Alex was meticulous and answered all my questions and made suggestions on other plumbing work that I may need.

They can not do the job.

Saved us money! Very nice people!

It was a hell of a lot of money for two hours of work.

Steve came over for a free estimate and was on time (!) and very professional. Sent me the estimate within a couple of hours. After a few tweaks we set a date for the work (replacing kitchen sink, faucet and garbage disposal). Spencer and his assistant came one hour into the two-hour appointment window and was very professional and knowledgeable about the task at hand. He finished the work in the timeframe he gave me (2 hours) and didn't mind my watching the whole operation (I'm curious, not nosy!). Both were friendly without being distracted, and except for a few little snags that had to do with my existing construction (which they were able to solve with a little sweat), all was done and it looks beautiful! I will definitely go back to Mr. Rooter for any plumbing needs I might have!

The worker was efficient and pleasant

N/A

Nothing all good

He showed up quickly. Very polite. Very quick.

I have no complaints about the plumber; in fact, I would hire Chris again. On this job, he repaired a loose kitchen faucet--as I requested. However, my problem is with the company receptionist who "confirmed with her boss" that the plumber also would do the recaulking around my kitchen sink. However, upon arrival Chris assured me that he is not a "good" caulker, and the task is not something he expected to do. I thanked him for his honesty, and asked that he complete the repair of the faucet, which he did respectfully. He was quite knowledgeable and explained the problem quite clearly to me.

Fast to call and set up an appointment. On time and finished today. Cleaned after job. Very professional.

Very satisfied. Fixed the problem was skilled and friendly.

On time and knowledgeable.

Excellent service. On time. Good communication. Highly recommend to others.