Mr Rooter Plumbing of The Oakland-Berkeley Area

There are Pros and Cons, in regards, to the service rendered by Mr. Rooter Plumbing. PROS Upon entering the initial service request, on Angie’s List, Mr. Rooter Plumbing responded the next morning to schedule an estimate appointment. The Representative who contacted us was professional, prompt and very courteous. The estimate appointment was scheduled on a Wednesday and the technician arrived as scheduled. Thereafter, we were able to schedule the actual job for the following Friday. The quoted estimate was $180.00 dollars per hour for a four-hour job to remove an old sink and replace with a new vanity/sink. We felt it was a bit pricey, but we had been without the usage of our bathroom sink, so we decided to move forward with the install. CONS Once we received the written “estimate”, I called the office for further clarification and breakdown of the pricing “estimate”. My question was, If the job is based on a four-hour timeline and it doesn’t last for four hours would there be a reduction on the cost? Mind you, it was not a money issue, we had the funds, we just didn’t want to be taken for granted. The representative who answered the phone said, she could not answer my question and would have to contact the estimate technician and she would get back to me. This initial call was made in the morning. I had errands to run, so I expected a return call should arrive, at least, by the afternoon. But, to my surprise, NO PHONE CALL! So, I called AGAIN, in the afternoon. I was given the same message, by the same individual. She would contact the estimate technician and get back to me. GUESS WHAT? No return call. So, I can assume there was no intention to respond to my question. The next day, of the install appointment, the installers did not arrive at the appointed time, but approx. 50 minutes later. AND had the gall to request that my husband SIGN and PAY for the job before even starting. Has anyone told them this is NOT HOW BUSINESS IS CONDUCTED! I guess not. During the job the installers said, the line was a bit clogged and in order to unclog the line, my husband had to pay an additional $150.00. My husband refused and requested to speak to their boss. That did not happen. They decided to go ahead and unclog the line. From start to finish, the entire job took approx. 3 hours. SO, the way we see it, since the job/pricing was based on a four hour job, which they finished in three hours and NEVER returned my calls with pricing clarification, we should have no been requested to pay an additional $150.00 at the onset. The overall install was “OK”. There were a couple of minor issues which should have been corrected, but, I guess it is what it is.

They don't have the necessary skills and tools to do the job. They took the toliet out and tried placing a camera down the hole without success. They claimed that the camera was too big but they don't have another sized camera. He wasn't willing to go up to the roof and place the camera down the pipe on he roof and instead went into the crawl space to take pictures Andy made an exterior visual inspection. They made an accessment with very limited info and they asked me to hire someone else if i wanted a further accessment. That's all they did and it took them a whole day and charged $650. they don't have best practices and I can't recommend.

I was really happy with him.

unknown

unknown

unknown

unknown

unknown

unknown

unknown

unknown

unknown

they did a great job.  Called me with all the details (I live out of state) and was very professional with my renter.  Also very quick

These guys were great. They responded to me promptly, showed up on time and got the work done quickly. I would definitely use them again for other plumbing projects.

It was fine. They came after hours. I guess they work after hours. No issues. Prices was expensive.

Did an excellent job.

unknown

Blocked drainage rendered toilet, shower, bath and kitchen sinks unusable. Technician worked major parts of two days locating the problem, resolving it, and combined cost items to keep price reasonable, though still expensive. He and a helper who came the second day were meticulous about cleanup, extremely polite and very detailed in explaining what they were doing and why.

What a great experience! I discovered the leak on Friday night at midnight. I called Mr Rooter at 9 am Saturday and the technician (Chris) arrived before noon. He was very respectful of my house, wore shoe covers, and cleaned everything up at the end. He clearly had great plumbing expertise and discovered the problem quickly. He described every step thoroughly and ensured that everything was working properly after the repairs. I'll definitely use Mr Rooter (preferably Chris!) again in the future.

Carl Searle was on time. He took the time to explain what needed to be done and different options to alleviate the issue.

unknown

unknown

It went very well..  Ben Schoy, the service technician, was prompt, professional, and efficient, including cleanup.  I would certainly recommend him, as well as Scott Ferguson, who has provided similar service in the past,
The only reason I don't give an "A" on price is that I am generally overcome by what to me is the high price of plumbing work.
Although I did not get a competitive bid for this job, I doubt I could have done better on the price, which Ben detailed in advance of the work. There were no surprises.

It went very well. Carl was very polite and informative and neat. He explained everything he was doing as he was working. It took him about 30 minutes and he cleaned up great after he finished. I would definitely use him again. This is my second time using Mr. Rooter and I was very pleased both times.

When I called there were polite and responsive. They scheduled an appointment the next day at my convenience. They arrived on time. They professional was informed and very forthcoming in explaining the problem He provided an estimate and performed the deep routing with skill and efficiency. I would highly recommend this company.