General Roofing Company, Inc
About us
General Roofing Company is a family owned and operated company servicing the entire Bay Area. The owner, Michael Wakerling has over 40 years of hands on experience and is qualified to solve all of your roofing needs. Residential, Commercial, Industrial and Property Management Companies.
Business highlights
Services we offer
All types of Roof Replacement, Composition shingle roof systems, Repairs and Maintenance. Servicing Built-up roof systems, Shakes, Single ply roof systems, Wood shingles, and Tile. Skylights: repaired or replaced. Gutter systems: repaired or replaced.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 12% | ||
| 0% | ||
| 0% | ||
| 6% |
He found Mike's estimate and said it just hadn't been sent yet. I provided my e-mail address again and asked when it would be sent (it was about 10 a.m. on a Friday). He said, "Ohhhh, it should go out today yet." It did not arrive that day. On Monday I called again but no one answered. I left a voicemail asking once again for the estimate to be sent. I still haven't received it now 2.5 weeks after Mike came out to the house!
I'm sorry about this because we liked Mike's customer service and were looking forward to getting his bid and hoping that it would work out to use General Roofing. Unfortunately, I've had to call in another contractor to get an evaluation and estimate.
I gave the grade of "C" as a combination of an "A" experience of Mike's visit and an "F" for administrative follow-through.
While General Roofing offered to come out the next day to do the job, I told them I was not comfortable with what seemed to be either a lack of honesty on their technician's part, or a total indifference to customer interests. Even accepting their story, there were no further efforts to reach me after the supposed 7:30 am call. They had no basis for concluding that I was not going to be there at the appointed time. Yet they decided just not to show up -- at significant inconvenience to me.
While this company does get good reviews (I would not have called them if they didn't) I think Angie's List users should have a complete picture -- both the good experiences and the bad ones.
"The initial call was to just send a repair technician team out. I informed [removed member name] that we might be able to get to his repair either that day (Friday) or Monday. As is standard, I asked if there was a specific time that would work better. He said any time after 1pm on Monday (if it was Monday) would work. He asked the time frame and I said no later then 3:30pm. I said someone would call to confirm the time in the morning typically between 7:30 and 8am. The first time [removed member name] called, our office manager spoke to him. As is standard, since she did not speak with him initially she tried to find out the information. When I heard who the person was, I called him immediately and spoke with him. I said I had a little more information and wanted to get in touch with him, but still was waiting to hear back from our repair supervisor as he was out on appointments. It was relayed to me that our repair supervisor, as standard, called in the morning. He immediately was routed to a voicemail (no ringing), which was said to be full. Since we had to dispatch our technicians, other arrangements were made. Our repair supervisor also over see's jobs as well as meets with clients for estimates. We have had several calls over the years to where a time and date set for a "go do" (no estimate), our technicians arrive only to find it was done already or the person was not home. This is why a policy was set to confirm appointments. The routes are set and confirmed in the morning by 8am. General Roofing makes every effort to make as little impact on peoples time and lives. Even though we were already booked both with jobs and appointments, we re-arranged the schedule to accommodate the request by [removed member name] to come the next morning at 9am, which he then declined. We truly apologize for any inconvenience caused by this misunderstanding."
"We only provided our client with an estimate for the work. No work was performed on her property by our company. The original bid did include an option for gutters for the amount stated. As it was at the bottom of the page, we can see how it might have been overlooked. We apologize for the delay in sending the revised estimate; as was stated one of our estimators was out of of the office for an extended period of time. Once he returned, the estimate was delivered to the specifications asked. Because of the deletion of a couple options, the gutter price was more visible. We strive to clarify questions and concerns in a timely manner and try to present options in an open, concise and easy to read manner."
"Unfortunately the email was sent to someone who was unexpectedly out of the office for a few days. Once the person returned and saw a second email (that was sent the day they returned), a response both via email was sent and voice mail left. The client sent a response to ours and we did the same. We strive to give accurate upfront figures so there are no surprises when you are in the middle of a job. The price quoted was not double, there was no more then a ten thousand dollar difference between our quote and the price they settled after negotiation as per the conversation with the client. This was a very difficult job with many aspects that needed attention. We are unaware of what may have caused the price disparity since we wrote the estimate to his stated specifications, needs, and conversation."
Licensing
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