DEPENDABLE DELIVERY SVC

Called me 6/11/14 to schedule delivery of the furniture, which we set up for 6/12/14 between noon and 3:00 p.m. They said they would call a half hour before delivering. 
On 6/12/14 I sat home and waited. Around 3:30, I called them, and was told the driver was running "very late" and would be here around 5:00. More waiting... 
At 6:00 p.m., still no call or delivery, so I called, but found their customer service department closed at 5:00 p.m. I called back and pressed the number to be routed to the dispatch department. After a solid 5 minutes of ringing, I got someone. He called the driver and reported there was a problem on the truck and that the driver was going back to base. I would get no delivery today, but the dispatcher apologized and said he would set me up for priority delivery the next day, 6/23/14 between 9:00 a.m. and noon. Again, he promised they would call when the driver was on his way.
6/13/14 I sat home starting at 9:00 a.m. At 11:30 a.m., my phone rang and it was Dependable Delivery. They said their records showed I was not home the previous day and the furniture was not delivered. I explained that there was no delivery attempt, and that I was expecting my delivery by noon. The customer service person asked who had given me that info, because my delivery was not scheduled at all. She routed me to a supervisor.
The supervisor was apologetic and said my delivery was accidentally put into the "to be scheduled" pile instead of the "hot" pile. He said he would go down to the loading dock and personally make sure the furniture got onto a truck, and would call me back to confirm and give me a delivery time.
A half hour passed. I called back and asked for the supervisor, who said he had "forgotten" to call me, but that a truck was on its way in, and my furniture would be loaded on as the first delivery when it left again. He said I should see it within about 90 minutes.
About 2 hours later, the delivery finally arrived. There was damage to the box, and one of the drawer handles was protruding through the cardboard. I opened the packaging in front of the driver and found a handle had been broken off a drawer, but I saw that I could bend it back into place and pop it back on, so I accepted the delivery.
As a final injury added to the poor service, the truck's height caught my cable line, which reaches my house from the other side of the street. His vehicle ripped the cable off the side of my house, so I had to spend the next morning waiting for Comcast to come and repair it...