Founded 1994 • With Angi since June 2010
after 5pm & weekend appointments available @ no extra charge
Business Highlights
Emergency Services OfferedVerified Reviews
Showing 1-16 of 16 reviews
Elena O.
06/22/2016
George V.
03/24/2016
Mary E R.
09/14/2015
unknown
Description of Work
Attempted to schedule an appointment for a dryer repair. After initial contact, part was ordered. Did not hear from Don again for 6 days. Contacted him again to ask if part was in, and it was. Scheduled a visit for repair work to be done for today after being asked for "a 2 hour window of time that would work for you".We said 10 am would be good. He said he would call when on his way. It is now 1:12 pm with no call, no text. I am DONE. 10 good reviews? I assume from friends and family members.
Category
appliance repair
Brian K.
08/12/2015
I contacted the provider around 11AM. He stated that there was a call in a town close to ours and offered to do the repair today. After finishing the first repair, he called us to let us know that he was on his way. Once he arrived, the provider diagnosed the condition relatively quickly. The provider did not have the part with him so he made a few phone calls and went to pick the item up. Within an hour the oven's element was repaired and in working order. The provider even offered a senior discount.
Description of Work
He exchanged the heating element from our current oven. After installing the new element, he waited to see if everything was working correctly.
Category
appliance repair, heating & air conditioning/hvac
Omar C.
08/04/2015
The services never happened. Don said that he would call me ahead of showing up and it never happened. I called him at 545 to ask about the appointment and he clearly had "forgotten" about the appointment - which did not make me feel like a valued customer. After giving him all my information (name, location and time of service) he simply said, "missed that one" and "I'm 40 miles away...would you like to reschedule?". I declined. In "today's world", you can't provide bad customer service... I will simply move on to the next company that will show up in the scheduled appointment time and take my business seriously.
Description of Work
I called Don on Sunday 2, Aug to schedule a service/repair on my washing machine, which we scheduled for 4 August between 430 and 530pm.
Category
appliance repair
Theresa B.
02/25/2015
Karen M.
02/25/2015
unknown
Description of Work
We have used this company many times before and had no problems. |We used him again for an electronic board. But when asked which part, because there were 2 of them, he did not know. I asked him twice to come back and look at it again and tell me which part was needed, so I could order it and he never came back.
Category
appliance repair
Lynn P.
02/04/2015
unknown
Description of Work
I'm not one to take the time to write a review unless the service was above average. Therefore, that is why I am writing about Don's Appliance. My dryer was working but not heating. I called Don to set a late appointment because I work in Sacramento and live in Turlock. I really wanted my dryer fixed quickly so Don said to text me on my way home and he would meet me. That was about 6:30 pm and he was fine with that. Called, made an appointment and had my dryer fixed in the same day after hours with no extra charges. Unheard of customer service this day and age. HIGHLY recommend Don.
Category
appliance repair
BETH L.
09/23/2014
Donny called about 40 minutes prior to coming to my house, allowing me time to leave work and get home. He arrived 10 minutes early. He quickly assessed the problem which was a very clogged filter. There was no way I could have ever done this repair myself. He fixed the problem and the whole job only took about 45 minutes. He indicated before he even came out his service charge was $70.00 and I thought his overall invoice for $125.00 was reasonable. Others I called told me they normally charge $45, but for my "type" of washer it would be $150 just to do an estimate. I will call Don's Appliance again if needed.
Description of Work
Repaired my Fridigdaire Affinity Washer.
Category
appliance repair
Wendy M.
05/21/2014
Julie S.
07/08/2013
This is the second time I have used Don for appliance repair. His prices are fair and he is on time, calling first to confirm. He is helpful and answers questions. I have confidence in what he tells me and his workmanship.
Description of Work
Fill value on washer broke/ quit working. He was able to fix it with parts that he carried in his truck.
Category
appliance repair
Vintage Park Apts O.
03/26/2013
My experance with Don of "Don's Appliance Repair" went much better than I may have expected. I use a lot if contractors and repair professionals. We will "again" be using Don's Appliance Repair as our primary appliance person from now on. I'll be sending a review on a contractor I got from Angie's List as soon as his work is done also.
Description of Work
I am the On Site Manager of a 44 unit apartment complex. I needed an secondary appliance professional as my regular person is not available often these days. I got Don's number from Angies List, called him and asked him to come out to look at and give an estimate to fix the stove. I will normally replace a stove if the repair costs are more then half the cost of a stove. Don was here the same day (with in a couple of hours), he inspected, found, and gave an estimate to repair the stove. He ordered the part needed and was here the day he got it to install it.The stove now works fine. Thanks Don, we'll be using you as our "primary" appliance repair from this day forward.
Category
appliance repair
Theresa H.
11/20/2012
I made a service call and Don came out and put in a temp part. He cam in a weeker with the part he ordered. My stove is a Kitchen Aid professional and he knew exactly what the problem was, because he's seen it before. He was quick and efficient.
Description of Work
repaired my professional stove, and did a good job. I would use his service again.
Category
appliance repair
Richard A.
07/04/2011
My relatives called a repairman when their refrigerator/freezer started to defrost (it stopped working). The first repairman came out to inspect and said that it needed to be recharged with freon and that he would have to come back the next day to do the repair. Relative called me to explain situation and both of use thought to strange that he didn't carry freon with him on a refrig repair, by the way his quote was $240.00, including the 1st service call. I advised to suck up the $40.00 service call and let me see what I could do. I checked on Angles list and found Don's Appliance Repair that was near their house and called and left message in the early evening. Don returned call shortly and I explained situation. The next day he called on relatives home and evaluated that the fridge was to old and needed to much $ to repair without certain results and advised they buy a new one or get a different one. The fridge is only about 25 years old and we all agreed that without a certain outcome his advise was good. For $40.00 he spent a lot of time and did a lot of checks and took time to explain the situation. We all believed he gave us good honest advise for the minimum reward for himself. Good old-fashioned service. Thanks Don
Description of Work
See overall service below
Category
appliance repair
Terryl N.
04/14/2011
Mario B.
02/22/2011
They were very good. He made sure that different things were clean under the stove when he took it apart. When he got the part, he called me right away and brought it right out. They are very friendly people. I have no complaints. The day I called him, it was raining, and he came right out. I didn't shop around for prices, but the stove got fixed, and I was happy about that.
Description of Work
They repaired the stove. The oven latch was broken. They came out twice for the job.
Category
appliance repair
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