Urban Doors

9 doors replaced

they did a good job and price was good.

So I ordered my "custom craftsman door" from them end of February/1st of March. Was told it would take 3 week max to receive. The last day of the 3 week time frame I received a call telling me that there was a back order on the beveled glass that was to be used with our door. I asked the contact there, why am I hearing about this on the day my door is suppose to be ready for pick up? No answer. We then had to settle for regular glass...ok fine. I then call a week and a half later and ask for a status, is the door ready? I'm told from the contact there.... "oh no, the 3 week time line re-started when you selected the regular glass"???? how is that possible, makes no sense. Then, today marks the end of the additional 3 week time period which i was told that the door would be ready this past tuesday and that this thursday (today) would be the absolute worst scenario that it would be ready. I call today, the door isn't ready.... they can't tell me when it will be ready. Asked who do i speak with to escalate....they told me the owner was a guy named Ted Williams. Called Ted's office, they kept me on hold for an extended period of time without checking on me (close to 10 minutes). I hung up called back and they told me that he was on the line withe someone else...I asked for voice mail.... he doesn't have it (of course right? in today's day and age, why would someone running a business have voice mail??). I asked if I could leave my name and number, the person reluctantly took my information. Will be interesting to see if I get a returned call. Oh and they took a deposit of 1/2 the cost of the door 1700.00...... Will not be using them again and depending on the outcome of the next day or two, I may cancel my order and request a refund.