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Furniture And Repairs INC.
Upholstery and Furniture Cleaning Service, Furniture Repair, Furniture Refinish,
About us
Established in 1991. Furniture And Repairs INC has been servicing clients in California since 2016, our company may be very young but our experience in furniture business is huge. Founders of our company have been in the business for over 25 years. Our main goal is to always maintain a professional yet friendly relationship with our clients. Your satisfaction is our drive. Our technicians will do everything possible to meet your needs and provide you the best service possible. We thank you for your interest in our company and will continue to provide outstanding furniture repair services.
Business highlights
Emergency services offered
32 years of experience
Services we offer
We provide wide range of services, and many more. We also create custom furniture pieces, animal damages repair, assembly, furniture cleaning, including frame damage repair, leather cleaning and conditioning, leather repair, re-dye, reassembly (furniture not fitting into the narrow doorway), recliner repair, refinish, reupholstery, the product page can be found on the website.We take pride in our work and guarantee the highest quality of craftsmanship in the industry., watermark/heatmark removal
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.526 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 12% |
Showing 1-25 of 26 reviews
Mayra R.
Nov 2022
I had the worst experience with this company’s customer service. When I called to make a complaint on the service the technician provided I spoke to a representative that was very rude and when I asked to be transferred to a manager the manager yelled at me, talked over me, did not let me explain the reason I wanted to talk to her. When I told her she had bad customer service and that she needed to work on her listening skills, and I was going to put a bad review, she got even more mad at me. Never did she let me explain the reason why I was upset at the technician. Didn’t give me the time to speak without her constantly interrupting me. Her name is Diana. She told me she was going to send a report to my furniture insurance that they don’t want to do business with me, why because I complaint? Because she was upset at me? I have never dealt with a company like this before. I wished she could of at least lied that she cared for my feedback.
Response from Furniture And Repairs INC.
"Hello [Member Name Removed], We pride ourselves in the business and services we provide for our customers. Your warranty company manages your claim and they get to decide what can be covered by the warranty and they need to give us the approval for our technician to be able to provide the professional services. We have all the recordings and you were very rude to our team and would not let us explain to you how this process works. Your warranty company almost never covers for an overall cleaning. They requested our technician for a spot treatment cleaning and we are only allowed to do what your warranty company approves for us. You were giving our team such a hard time when we all were trying to help you get this situation resolved. Not only did you threaten to leave us horrendous and wrongful reviews but you were also incredibly rude to us and would not let us explain that we are just a third party company that your warranty company has hired and they manage your claim. As we advised you, they only covered the stains and even if the stains did not come out, you need to contact your warranty so they can continue managing your claim. We pride ourselves in the business we provide but we also hold the right to refuse service to anyone. We had to let your warranty company know that you were giving us a really hard time. If you have any questions, complains or you need updates, please contact your warranty company. Thank you. Best Regards, Furniture & Repairs INC Team."
ARTHUR J.
Apr 2022
Worst Possible Customer Service. I was referred to them by another Furniture Upholstery Company local to Vegas, who said they would be a cheaper option for me. I have a couch with has some damage, and needs to be reupholstered (Couch new is 500.00) the OTHER company gave me an estimate of 1000.00 for reupholstering my couch, (they didn't charge me for an estimate BTW) and referred me to THIS company and told me they would be cheaper. After repeated runaround on various emails, and MONTHS later, they came, told me they could NOT repair the couch and it would cost me 2200.00 PLUS Materials for them to do the SAME job the First Company said they would do for 1000.00. DONT EVER USE THEM. They are a SCAM and the WORST POSSIBLE COMPANY TO DO BUSINESS WITH.
Response from Furniture And Repairs INC.
"Hello [Member Name Removed], WE pride ourselves in our professional business. We checked with our expert technician if possible to provide a discount, but unfortunately the estimate we provided is not the final price, since you advised our technician that your budget is from $500-$600, the report is stating that the labor can not be under $500-$600. It will be more than $2200. To that amount will be added the transportation fee for pick up and delivery and the cost of the materials or you will need to provide the materials., I understand your frustration, but unfortunately we can not give you a discount, your furniture is a 3 piece sectional and besides it is a leather with deep tufting, so this estimate is the least we can do for you. This is our professional estimate for this type of furniture for reupholstery.The $50 is an industry standard and since scheduling, routing, calling, having the technician drive to your residence, and many other functions are included in scheduling a visit, we think it is a fair price. Please let us know if you have any questions. Furniture and Repairs Team."
Rajesh N.
Dec 2021
They did a wonderful job. On the spot they fixed the torn part of the couch
Response from Furniture And Repairs INC.
"Thank you so much for this 5-star review. We really appreciate you being our customer and helping to share the word about us. Please let us know if you need assistance in any future furniture repair. Best regards, Furniture and Repair Inc Team"
Martha E.
May 2021
The S-springs under our sofa suddenly came loose so the seat had collapsed. Since the sofa is so old, we didn't know if it would be worth repairing, though we love the sofa. We called several places that said the repair might take up to two weeks, which meant we had nowhere to sit to watch tv for that long. We also got vague estimate ranges, many of which were more than we wanted to pay. Furniture repair sent Mike who was able to repair our sofa right in our house within a few days of our call, the sofa is great now, and he charged $240. We're very happy!
Response from Furniture And Repairs INC.
"Thank you for your kind words. Your satisfaction is most important to us and we appreciate your review so much. Please let us know if you need any assistance in furniture repair in the future. Best regards Diana"
Joe B.
Feb 2021
Excellent service!! The tech arrived right on time, quickly diagnosed the problem and quickly did the repair. The problem was that the power switch in the chairs arm was broken. The tech had a replacement part with him and quickly replaced the broken one. Very pleased with this experience. Will definitely use them again if the need arises.
Response from Furniture And Repairs INC.
"Hello [Member Name Removed], Thank you so much for you kind words. We do appreciate your feedback and value you business with us. We will be happy you if you need any assassinate in furniture repair in the future. Thank you, Furniture and Repairs Inc. team"
Bernadette M.
Feb 2021
Fantastic!! Henry was the best!! He fixed it in a several minutes, it was extremely reasonable and he was very nice. I kept the card because I have three more recliners that might do the same thing. The sofa manufacturer and place where I bought it were no help at all. I independently called Furniture & Repairs, inc. and they saved me. We are very, very happy.
Response from Furniture And Repairs INC.
"Thank you so much for you kind words. We do appreciate your feedback and value you business with us. Please let us know if you need any assassinate in furniture repair in the future. Thank you, Furniture and Repairs Inc. team"
Carlos O.
Jul 2020
It went alright. Very courteous, professional and got the job done.
Response from Furniture And Repairs INC.
"Hello [Member Name Removed], Thank you so much for you kind words. We do appreciate your feedback and value you business with us. Please let us know if you need any assassinate in furniture repair in the future. Thank you, Furniture and Repairs Inc. team"
Sandy M.
Apr 2020
Great work done on all items. The reupholstered antique chair was beautifully done. I would definitely use them again.
Response from Furniture And Repairs INC.
"Thank you for your generosity! We are really happy to hear that you were satisfied with our service. Let us know whenever you need any assistance regarding your furniture repairs. Furniture and Repairs Inc team"
Conrad K.
Apr 2020
They found a cable this was shorted out, replaced with a new cable. Both Olga in the front office and Dave the service person did a great job, I would recommend them to any one.
Response from Furniture And Repairs INC.
"Thank you for finding the time to review our service! We were happy to assist you with the repairs and are really glad that you have enjoyed working with our company. Let us know whenever you need any assistance regarding your furniture repairs. Furniture and Repairs Inc team"
Sonya V.
Mar 2020
The two furniture repair projects completed and paid in the description above, were performed in a high quality, high performance, and in an effective, efficient, and timely manner. Thank you.
Response from Furniture And Repairs INC.
"Thank you for your kind words! We are really glad that you were satisfied with our service and have enjoyed working with our company. Let us know whenever you need any assistance regarding your furniture repairs. Furniture and Repairs Inc team"
Randy M.
Mar 2020
outstanding
Response from Furniture And Repairs INC.
"Thank you so much for your review. We really appreciate your feedback. Let us know whenever you need any assistance regarding your furniture repairs."
Mary C.
Mar 2020
He was able to repair one. The second chair was too old and could not get parts
Response from Furniture And Repairs INC.
"Thank you for your kind words! We really appreciate your business and value your feedback. Let us know whenever you need any assistance regarding your furniture repairs. Furniture and Repairs Inc team"
Melissa B.
Feb 2020
Everything about my experience with Furniture and Repairs was positive. They clearly explained their assessment process and reasonable charge to come out to personally inspect my furniture. They explained that once an estimate was provided, upon accepting the estimate they would deduct that charge from my total cost. The gentleman they sent out to assess my furniture was professional and patiently answered my questions. The cost of repairing my 6 pieces of mid-century furniture was very reasonable, especially considering the quality of the work that they did. I couldn't be happier with the repairs. I inherited the furniture, and I was so nervous about substandard repairs, and these folks did an exceptional job. Some of the pieces were seriously damaged - wooden legs broken right off - and you can't tell where the damage was. They came to pick up my furniture and returned it in 2 weeks. I'm so delighted with my experience and I would highly recommend this company.
Response from Furniture And Repairs INC.
"Hello [Member Name Removed], Thank you for your kind words! We are really glad that you were satisfied with our service and have enjoyed working with our company. Let us know whenever you need any assistance regarding your furniture repairs. Furniture and Repairs Inc team"
Aaron B.
Feb 2020
it was timely and excellent
Response from Furniture And Repairs INC.
"Hello [Member Name Removed], Thank you so much for your review. We really appreciate your feedback. Let us know whenever you need any assistance regarding your furniture repairs."
Michael C.
Jan 2020
Everything went perfectly. The technician from Furniture and Repairs, Inc. arrived within the designated window, surveyed the damaged, and was able to fix it quickly. He even showed me how to fix it myself, if the problem should arise again. All in all, some of the best service I've received from a repair company/contractor, ever!
Response from Furniture And Repairs INC.
"Hello , Thank you for your review! We do appreciate your business and were happy to help you with the repairs. Let us know whenever you need any assistance regarding your furniture repairs. Thank you, Furniture and Repairs, Inc"
James S.
Dec 2019
The tech explained everything he did and was very courteous and knowledgeable. He did the job quickly and cleaned up after himself. Very happy with results.
Response from Furniture And Repairs INC.
"Thank you for your kind words towards our company and technician. We are very please that you are happy with the repairs and you have enjoined working with our company. Thank you."
Gwen T.
Dec 2019
Mike showed up on time. Got it done within 2 hours. He brought a blanket and set up on living room floor, so no debris in house. He cleaned up, tested everything and was a delight. Would absolutely use them again.
Response from Furniture And Repairs INC.
"Hello [Member Name Removed], Thank you so much. We really appreciate your review. Let us know whenever you need any assistance regarding your furniture repairs."
Judith A.
Nov 2019
Oleg was agreeable to just repairing rather than reupholstering the entire chair. I told him it just had to be presentable as it was pretty messed up. He did a great job and I am very happy I had it done. He was thorough, considerate, and reliable.
Response from Furniture And Repairs INC.
"Thank you for your kind words! We are really glad that our technician was able to help you out with the repair of your chair and that you were happy with the result. Let us know whenever you need any assistance regarding your furniture repairs."
Donald B.
Aug 2019
This is our second experience with Furniture and Repairs - different piece of furniture, but same issue. Our experience with them the first time was so positive that we called them again. They followed through on our call within a week and set up an appointment for a technician to come to our house. They sent an email to confirm and also phoned us. They gave us a bracket of time and the technician showed up well within that time. He also called us 20 minutes before to let us know he was on his way. The technician checked it out, showed us what the problem was and gave us an estimate. He was very patient (did not pressure us) and we told him to go ahead and fix it. It was not an easy job, taking close to two hours to fix it, but fix it he did. We were very happy that he was able to fix it in our home, He charged us exactly what his estimate was. He laid out a very large work mat and left no mess at all. He also removed his shoes when he came in - which we and our carpet much appreciated. We will definitely call them in the future, but hope we don't have to :).
Response from Furniture And Repairs INC.
"Thank you for your review! We are really happy that you were pleased with our work and enjoyed your experience with us. Let us know whenever you need any assistance regarding your furniture repairs."
Mitzi E.
Aug 2019
The technicians assessed the problems and quickly and completely made the repairs. They were polite and professional and I am recommending this company with the highest praise.
Response from Furniture And Repairs INC.
"Thank you for your kind words! We are happy that you are satisfied with our service. Let us know whenever you need any assistance regarding your furniture repairs. Furniture and Repairs, Inc. team"
Robert F.
Jul 2019
We have a dog who enjoys sinking her teeth into the leg of the coffee table in our den. Twice we have had to have a technician from Furniture & Repairs come out to fix the damage. Both times they did an excellent job and we were most pleased not only in the end result but in the professional manner it was handled. Now if we can only get our dog to chew on something else.
Response from Furniture And Repairs INC.
"Hello , Thank you for your generosity! We do appreciate your business and were happy to help you with the repairs. Let us know whenever you need any assistance regarding your furniture repairs. Thank you, Furniture and Repairs, Inc"
[email protected] F.
Aug 2018
Motor was faulty and they refused to replace it.
Response from Furniture And Repairs INC.
"Hello , We do appreciate your feedback about your warranty claim. However, you have never requested a service from us, which doesn't make it right to write a feedback to our company. If you are unhappy with warranty services, please address your concerns to them and get more information about your warranty plan. Our technician's work by policy that warranty services provide to us. The motor technician has installed has been working for 2 months. Unfortunately, there are several reasons that could cause the damage of the motor, such as improper care, manufacture defect, normal wear and tear. There is also a high chance that the problem is with the cord or the wire, rather than the motor itself. Since it's a warranty claim, we are not able to proceed without a permission from them. If they send us the work order, we will be happy to further assist you. Please contact the warranty services for further handling of your claim."
Allen B.
Jun 2018
Very well.
Maria C.
Aug 2017
Sam and his help did an excellent job. They were responsible, arrived on time and cleaned up after themselves. The swing looks beautiful. I would use them again and recommend their service.
Karina E.
Apr 2017
After I submitted a service request. They called me back and scheduled inspection. Their service guy was very professional and experienced. He was able to repair my sofa in our living room and did not make any mess.
Licensing
State Contractor License Requirements
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FAQ
Furniture And Repairs INC. is currently rated 4.5 overall out of 5.
Furniture And Repairs INC. accepts the following forms of payment: CreditCard
No, Furniture And Repairs INC. does not offer free project estimates.
No, Furniture And Repairs INC. does not offer eco-friendly accreditations.
No, Furniture And Repairs INC. does not offer a senior discount.
Yes, Furniture And Repairs INC. offers emergency services.
No, Furniture And Repairs INC. does not offer warranties.