Appliance Outlet
Founded 1979 • With Angi since August 2015
Business Details
Phone Number
Address
19356 Business Center Dr
Northridge, CA 91324
Description
Verified Reviews
05/26/2020
andrea L.
I couldn’t believe my eyes! AHmaZing! Quality, selection and of course, price. All high end, direct from manufacturer, not used Seriously a scratch on the back of a fridge marked down THOUSANDS! What I thought was my “dream kitchen” is becoming a reality. Also, everyone from front end to final sale was incredibly nice, sales person was very informative on everything, no question too big or small. What he didn’t know, he went to find out. Really appreciated the personal assistance (due to covid, appointments are required).
Description of Work
Appliance Sales
Category appliance sales
08/05/2013
Pia O.
When we got it to our restaurant -it turns out it's unusable, has so many issues, including a melted control part! We called an installed to hook it up and were told that it needed a new "valve" that controls the gas before it could be hooked up. We paid for a new valve and had it installed. The technician proceeded to hook the ovens up, and they began smoking and simply did not work! It turns out that the digital one has the control mechanism completely melted, both fan motors are duds, and assuredly there are more issues. Since this is far from "Great working - great looking equipment" and far from "It's in good working order" we contacted the Weiler Group to resolve this. We want to have our money back, and if they want the oven back they can pick it up. We have paid almost $1,000.00 to have the oven transported and for the installer and technician so far and are not paying another cent. Lee Weiler asked me to write him and get him copies of the installer's reports which I have done. I then hear nothing, and email again. In response I get an email I don't understand -from a third party to one of the Weilers. It turns out they want me to remove the melted control unit, send it back to them, and they might give me another one; and I pay for the removal and the installation. Nothing about the other wrong things with the oven. I have told them this is not acceptable to me. When I called again today, I first spoke to Lee Weiler who said he wanted to compromise and asked me to wait on the phone; after a while Marc Weiler came online and repeated the thing about the melted controller. When I said that I could not afford to spend any more money on the oven, there was a long silence and after perhaps 40 seconds or so, I told him I don't want to play games and being silent is not going to make me go away. He refused to discuss any other option and repeated being silent - I told him I did not have time to play games and he then said "you do what you have to do" and we hung up. In addition Marc Weiler who was the auctioneer, denied having told us that the oven was on "good working condition" prior to the auction. I have tried to get this resolved for more than three weeks now. Their responses have been less than professional, less than courteous, and shown no desire to resolve the situation. As far as I am concerned, the Weilers of the Weiler Group and their auction business are a total scam; they have lied in their advertising and they have lied to my face and they refuse to do anything about it.
Description of Work
They advertised an auction for restaurant equipment as **Great working - great looking equipment**. During the viewing prior to the auction I asked a gentleman (who later turned out to be the auctioneer) what condition a double stack gas convection oven I wanted to bid on was in. His reply: "It's in good working order and just came out of a restaurant". So I bid on the oven and got it. These ovens weigh about 1,000 lbs. The staff when we picked it up were less than helpful.
Category auction services
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Angi Certified
2022 Super Service Award
Offers Coupon
We are family-owned, full service major appliance repair company. We’ve been successfully serving our customers for over 15 happy years. Reliability, Trust and Customer Satisfaction are our top priority. Our highly trained, licensed and insured technicians will quickly troubleshoot to ensure the safe, effective repair of all appliances, including refrigerators, freezers, dishwashers, stoves cooktops, ovens, ranges, microwaves, trash compactors, garbage disposal, washers, dryers and many more. We specialize in all Major Appliance repair including high-end Sub-Zero, Viking, Dacor, Wolf, Thermador and others. The office specialists are helpful in providing answers to questions you might have and ease the process of scheduling an appointment. We provide accurate, detailed quotes that specify all cost including parts, labor and tax assure no hidden costs. We use only genuine parts. All repairs are backed by our solid warranty. We carry a large stock of parts on trucks and have a very high rate of completing the jobs during the initial service call. • 30 Day Labor Warranty • 90 Days Parts Warranty • State Licensed and Insured • Factory Trained and Certified Technicians • Factory Authorized by Samsung, Broan, FiveStar, NXR, Sirius • 100% Satisfaction Guaranteed • We Beat any Written Estimate by 10% As a service to our existing customers, our qualified technicians are available for phone-based consultations to guide you through simple troubleshoots to save you cost of unnecessary service visit. Bookmark our website to make sure you save money next time you need appliance repair. Please check an array of specials and discounts on appliance repair by visiting our website. • Additional $10 Off for Seniors and Military Citizens
Angi Certified
Service Categories
Licensing
Services Offered
SAVING PEOPLE MONEY FOR OVER 25 YEARS
Services Not Offered
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Frequently Asked Questions & Answers about Appliance Outlet
How is Appliance Outlet overall rated?
Appliance Outlet is currently rated 4.3 overall out of 5.
What days are Appliance Outlet open?
Appliance Outlet is open:
Sunday: Closed
Monday: 8:30 AM - 5:00 PM
Tuesday: 8:30 AM - 5:00 PM
Wednesday: 8:30 AM - 5:00 PM
Thursday: 8:30 AM - 5:00 PM
Friday: 8:30 AM - 5:00 PM
Saturday: 10:00 AM - 3:00 PM
What payment options does Appliance Outlet provide
Appliance Outlet accepts the following forms of payment: Visa, MasterCard, American Express, Discover, PayPal
Does Appliance Outlet offer free estimates?
No, Appliance Outlet does not offer free project estimates.
Does Appliance Outlet offer eco-friendly accreditations?
No, Appliance Outlet does not offer eco-friendly accreditations.
Does Appliance Outlet offer a senior discount?
No, Appliance Outlet does not offer a senior discount.
Are warranties offered by Appliance Outlet?
Yes, Appliance Outlet offers warranties.
What services does Appliance Outlet offer?
Appliance Outlet offers the following services: SAVING PEOPLE MONEY FOR OVER 25 YEARS