Appliance Outlet

I couldn’t believe my eyes! AHmaZing! Quality, selection and of course, price. All high end, direct from manufacturer, not used Seriously a scratch on the back of a fridge marked down THOUSANDS! What I thought was my “dream kitchen” is becoming a reality. Also, everyone from front end to final sale was incredibly nice, sales person was very informative on everything, no question too big or small. What he didn’t know, he went to find out. Really appreciated the personal assistance (due to covid, appointments are required).

When we got it to our restaurant -it turns out it's unusable, has so many issues, including a melted control part! We called an installed to hook it up and were told that it needed a new "valve" that controls the gas before it could be hooked up. We paid for a new valve and had it installed. The technician proceeded to hook the ovens up, and they began smoking and simply did not work! It turns out that the digital one has the control mechanism completely melted, both fan motors are duds, and assuredly there are more issues.
Since this is far from "Great working - great looking equipment" and far from "It's in good working order" we contacted the Weiler Group to resolve this. We want to have our money back, and if they want the oven back they can pick it up. We have paid almost $1,000.00 to have the oven transported and for the installer and technician so far and are not paying another cent.
Lee Weiler asked me to write him and get him copies of the installer's reports which I have done. I then hear nothing, and email again. In response I get an email I don't understand -from a third party to one of the Weilers. It turns out they want me to remove the melted control unit, send it back to  them,  and they might give me another one; and I pay for the removal and the installation. Nothing about the other wrong things with the oven. I have told them this is not acceptable to me.
When I called again today, I first spoke to Lee Weiler who said he wanted to compromise and asked me to wait on the phone; after a while Marc Weiler came online and repeated the thing about the melted controller. When I said that I could not afford to spend any more money on the oven, there was a long silence and after perhaps 40 seconds or so, I told him I don't want to play games and being silent is not going to make me go away. He refused to discuss any other option and repeated being silent - I told him I did not have time to play games and he then said "you do what you have to do" and we hung up. In addition Marc Weiler who was the auctioneer, denied having told us that the oven was on "good working condition" prior to the auction.
I have tried to get this resolved for more than three weeks now. Their responses have been less than professional, less than courteous, and shown no desire to resolve the situation.
As far as I am concerned, the Weilers of the Weiler Group and their auction business are a total scam; they have lied in their advertising and they have lied to my face and they refuse to do anything about it.