Ameriserve Repiping

Service was great. We had a maintenance plan with them, They showed up on time very friendly and we have no complains

They came in cut holes in required places put in the PEX piping, put down paper on floors plastic covered as much as possible, it is a dusty process but they kept it down to as little as possible, only hang-up was waiting for inspectors, they, the inspectors, told us that the job was very good. Once the inspectors signed off they repached the holes and finished the walls to match the existing.Our painter came in and said they did a very good job patching, which saved him a lot of time and us money We are happy campers, have no problem recommending them. Their estimate came in at 50% of the other repipering company.

Complete repipe of our 2,200 sq ft house. Bob Park came out and gave us a very good price. His outstanding crew, Rick, Salvador and Jose did a great job. They were very clean and covered all the flooring and after installing the PEX, they patched all the holes. I highly recommend Ameriserve.

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They tore it apart. Water in my brand new cabinets, they left things a dirty mess, had dirty finger prints on everything, I threw them off the job, husband had to open up the walls again, pipes were loose, had to add more insulation, Ended up settling with owner.

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They were prompt and completed the job quickly. They stand by their warranty. Overall all quality of work could improve. Lots of debris was left in pipes and over the next several months I had to replace most of the faucets. Kind of a pain. Also, some work was not up to code. The came back out and fixed the problem without a hitch.

Good to do business with

They were great!  We have a very complicated old craftsman house and we thought to upgrade to copper piping would be a fortune.  They had a great quote and came in much cheaper then everyone else.  They were on time and the crew was friendly and professional.  They did little extra stuff like hooking up extra valves for a washer and dryer and installing new kitchen faucets we purchased without charging.   When I buy my next propery and if I need to upgrade to copper piping I will use them again.

At first I thought that the workers were a little unprofessional, but had done a great job. I have already left a report from right after they finished their work. However, I had several problems over the next few months that they had to come back and fix. While I was very unhappy with the fact that the installers had done a sub par job, I was very happy with the company's responsiveness to my calls. They fixed everything without complaint and even paid for electrical work which was needed because of a mistake by their installers. They kept wanting to send out the same people who had installed my pipes and made the mistakes, but I forced them to send out different people, which took a little longer to arrange. First, when the installers had fixed the holes in my walls I had expressed concern that the texture on the walls didn't look right. The installer told me that once I put paint over it, it would blend in. Well, it looked horrible, so I asked the company to re-do it. Once I got another crew out here, they re-did the job and it looks great now. Then, when the pipes were first installed, I didn't go into the attic to inspect the work because I am afraid of heights and I couldn't make the climb up a ladder to go into the attic. The city inspector had been up there, so I didn't think there would be any problems. A few months later I was working on my fears and went up into the attic the first time to take a look at something my air conditioning guy wanted to show me on my unit. While up there I noticed that my hot water pipes did not have any insulation on them, which they were supposed to have, and that the pipes were strapped directly to the wooden beams of my house, which they weren't supposed to be. When the sales person came to my house initially he explained to me that pipes in the attic would be much noisier than the ones underneath my house, so they installed insulation between the pipes and the wooden beams to reduce that noise. Also, insulation was supposed to go around the hot water pipes to keep the water hot as it traveled across the house. None of that was actually installed. I had noticed a lot of creaking and noise as my husband took a shower, but I thought that noise was normal. It turns out it was not normal. I called them again to come fix this and again they wanted to send out the same two bozos who had done the bad work. It took a little longer to send someone else out, but I forced them to send someone else. They took one look at the work and agreed that it was not properly done and spent a whole day fixing the mistakes. Now there is absolutely no noise when the water is being used. Finally, my last contact with this company had to do with electrical problems. My porch light had stopped working around the same time they had been doing the work on my house, but it was an old fixture and I just didn't relate the two events. I finally decided to stop being lazy and to get the light fixed. I bought a new fixture, but the new one still didn't work, so I had to call an electrician. It turns out that a wire was cut in an inaccessible wall in my kitchen. It was the very wall that had been opened up by the re-piping guys when they installed the pipes for my kitchen sink. After they fixed the wiring, I called Ameriserve just to tell them what had happened, not expecting to be able to actually receive any recompense. They were actually very nice about the whole thing and had me send them copies of my electrical receipts and within a week I had a check from Ameriserve covering the entire cost of my electrical repairs. So, while I am very unhappy with the installers who came out to my house and I wish they had more supervision, I am very happy with the response of the company. They do provide a great warranty with their work, but I expected them to do a lot more complaining about my repeated calls. However, they came out every time to make things right even though they didn't get a single cent more out of me. I give a lot of thanks to that poor receptionist who had to listen to me over and over again on the phone. Thank you for making things right!

My husband and I were extremely satisfied with to replace our homes 1956 galvanized pipes. The estimator was thorough, fair, and very professional. There was no hard sell. Ameriserve was our first estimate, and we could really see the difference. The work date was set to our convenience. The crew showed up on time, worked hard all day, and were polite. When the work was completed two days, our residence was left clean. The whole experience was positive.

They arrived on time and got the job done in two days (on day interior, one day exterior). Equipment broke down and there was no back up other than the broken backs of the laborers.

The whole department was very good with customer service. They spoke well and explained their work method. They call back promptly. They answer phone calls and questions. The workmen were extremely polite and efficient. I am very pleased with the quality of the work they did. They did a very good job. They left the house the exact same way it was when they arrived. There was no debris and it was very clean. They were very quick. It was very painless considering the amount of worok that was done. The experience was excellent. I'm happy I used them and I would recommend them.

They are very professional and on time. They left on time as scheduled. I would use them again in the future and recommend them to others.

They gave me a lifetime guarantee. The piping they did was very good. They were not very careful with their solder so there was a lot of cleanup for me to do afterwards.

It went okay, but took too long - four days of actual work, three+ days trying to get plumbing inspected. Still waiting for final inspection.

Bob, the owner/salesman was friendly and seemed to know what he was talking about. He did not return my calls while the workers were at the house. The repiping job foreman and the team were not very professional. While the foreman seemed experienced, it was obvious that several of the guys had no idea what they were doing. And while the foreman knew the technical aspects of the repiping, he really didn't have any management skills. This was evidenced by his continued work at 7pm on a Friday night while two of his crew were outside on the driveway talking on their cellphones. As they were not making sufficient progress, I had to repeatedly ask them to leave. The real hidden gems here were the finishers. These were the guys that repaired the holes in the walls, etc. They were outstanding on all levels. They were friendly and professional, and their work was excellent.

Be warned! I never had confidence in this company. Three people from the office lied to me, Bob the owner, Jeremy his son-in-lawnd Stacy. Much of of what they say they will do in their brochure does not get done. I was told I would get a certain water heater with a 10 year warranty, but they installed a cheap heater with a 6 year warranty. I did not agree to this, and the plumbers uninstalled it. This set them back about a day. Jeremy was extremely rude to me and my wife. The plumber showed up with two day workers from the local home improvement store. This is a ''blow and go'' type company. It was a headache the entire time. I would recommend Masterserve Repiping, (the other company I had a quote from). It was a little more pricey, but thorough.