"We did not provide an estimate for this move; the job was hourly, so we provided an hourly rate. To make the move go faster, and to save you money, we provided an extra mover at no charge. You gave a generous tip suggesting you were happy with the movers and their pace. We all appreciate that so thank you. You then asked that in addition to the extra mover we provided, we discount the move and provide a payment plan. This is not how it works and our payment terms are what they are and are standard in the industry. At the end of a job, we simply collected according to the terms of our agreement without renegotiating."

"Hello. We did not move you. We are located in California and do not service NY. This review is for the wrong branch as we service California."

"Hi Jen. Sounds like this move did not go so smoothly and we are sorry to hear that. We do hope you will file a claim for any damaged items. To address some of the other comments so that others can benefit and to clear up any confusion: We are not brokers. With our long-distance deliveries, of which we do thousands a year, we must interline for certain deliveries if we do not have a truck heading to a particular location (no moving company has a truck going everywhere all the time). This is not brokering and there is nothing at all wrong with this practice: it's how long-distance moving works. Regarding payment--requiring a customer to pay by check is not illegal. Companies may specify how they are paid. Indeed, companies do this all the time if they suspect that a customer plans to reverse payment or otherwise steal services. It is common. And in long-distance deliveries, requiring payment in advance of delivery is allowed, and universal. Your items were in our warehouse. This is common in the transportation industry especially during peak season and we had very minimal delays relative to the industry at large. When we have delays, we store the items and do not charge for them. We also compensate customers for late deliveries. When items cannot be delivered in a large tractor-trailer, they are offloaded into a smaller truck to make delivery. This too is not something wrong--it's how it's done when there is no access as there is no other option. It sounds like the last leg of this move went very poorly--and that's enough to cause all the problems you report. Accordingly, we hope you will file a claim and can assist you with the process."

"Thanks for the feedback Sarah. We are glad we were able to help with your storage and the...the move! Best of luck in your new home!"

"Hi Nicholas. Thank you for your feedback. Our office will be in touch with you to assist in filing a claim for the chair. We will also speak with the delivery crew about your experience as this sounds far beneath our typical level of service. We are not going anywhere and want to assure you that your concerns are being addressed."

"Thanks so much for the feedback. Those are three of our best movers and we are always glad to hear when their work is appreciated. All the best-Shleppers"

"You are too kind! Let us know if you need anything else."

"This is great to hear. Regarding our surveys, it's something we are really proud of since it helps us keep the quality of our services high, and we literally survey EVERY customer for this reason. Be well and glad the move was a good one."

"Thanks Joe. Cross country moves require a lot of planning and we are glad to have helped your aunt. We really appreciate the business and your referral. -Shleppers"