Porcelain & Fiberglass Maintenance

I'm very disappointed. The people who operate the phones seem very professional, but the end product is not what I expected. Originally I requested a quote for a condo we lived at to redo a shower top to bottom. They verbally quoted me a little under $500, which was in line with a quote I received from another company. We then moved, so I called to confirm the quote amount for a shower and ask about a sink. We ultimately decided to go ahead with a shower stall, a tub & enclosure, and a kitchen sink. When he came out the technician tells me the price is almost double what I was quoted for both the shower and the tub. I told him to go ahead since the price is the price. I also had him put in a non-slip coat on one shower because it is smooth and super slick (we have a water softener). After he was done, it all looked great, we were so happy. But then a few hours later we noticed some grit or rocks that were embedded in the sink, and it looks like he simply sprayed over the caulk, which will be a problem. A few days later the sink began peeling (one spot was due to a pan that must've still had a hot spot after I poured cold water on it). We also realized both the shower and tub had pinholes all over the grout lines. I called the company, and the person on the phone said the pinholes shouldn't happen, they'll send someone out to fix it. She also said they would fix the sink peeling. Before they came back out, I slipped and fell in the tub, since the non-slip coat was almost a foot away from the back of the tub. A few days later I realized about 3 inches of the coat near the drain were peeling open. I'd waited more than 48 hours before first use, so it was clearly an installation defect. They sent the same technician back out, who said they couldn't do anything about the pinholes. I asked him to fix the non-slip coat, which he said he originally made too small because most people prefer it that way (bull). He fixed the sink, but he scrubbed a large area to prep it and then only sprayed a very small spot with whatever they use. It's very obvious where it was fixed because the small spot shines and the couple inches around it look dull. I'd imagine that in fairly short order the rough patch will discolor. The tech left without fixing the non-slip coat. I called the office to ask about that, and they told me he did exactly what their policy is by applying the non-slip coat 1.5 inches from all sides and the drain. I told the man on the phone it was a foot away from the back, so clearly he didn't do what they always do. He then sent the technician back to fix it, who apologized and said he simply forgot. It ultimately looks pretty unprofessional since you can easily see the technician freehanded the coating. I also deeply regret the sink. It would've been more cost effective to simply replace it. Having to treat it with kid gloves isn't my idea of a usable sink, and the price of resurfacing is most of the cost of a new (durable) sink. The company seems nice and professional but there's a mismatch between what they say they do and what the technician actually does. I also wasn't particularly pleased about the price difference but if everything went smoothly I would've gotten over it. The quality of the end product is disappointing.

Within 3-4 days it started cracking and peeling. They could not come back within 1 1/2 week. When they came back, they did the worst job. They did not clean the mess. I had to hire another plumber and had to pay additional $200. Right now, my sink is bumpy and gritty. It's worst that what it looks like before

They did a lousy job. We were not happy at all. I wanted them to fix the problem because I cannot use the shower. They told me they have 65 years of experience so I hired them. When I was about to go to shower there were bubbles on my feet. There were so much porcelain and it was overlapping. We did not noticed it because when it was done it was beautiful but after 24 hours we saw the defects.

They did an excellent job! I highly recommend them!

Had to have them back to fix the rough surface feel. Lots of overspray. Bleed into my colored grout

Went well. Tub was refinished 2 years ago by this company and it looked really nice and clean. However, our tenant did not take care of it so it looked really ugly. Then our handyman painted the tub to make it look nice but an object fell into the tub and chipped his paint job. Since we liked the job Porcelain and Fiberglass Maintenance did 2 years ago, we called on them again. Again they did a marvelous job. Yes, we would hire them again...but we're hoping our new tenant will be more careful of the new finish.

The owner is an extortionist. I gave the person on the phone the information on the size and condition of the sink. The price they quoted was $270: $225 for refinishing and $45 to strip the prior glazing that was peeling. They called 4 times to reschedule, but I won't take point off for that. The tech arrived and began covering the counters and island. He stripped the prior finish, and was ready to spray. That's when the owner called. He demanded an extra $130 saying that our kitchen was larger than they expected and so had taken extra time. We said no - that they had to honor their quote. He said they assumed it was a "galley kitchen". We said that they had not asked the size of the kitchen, so they had no right to raise the price mid-stream. He threatened to pull the tech off the job. We offered him $30 extra, bringing the price to $300. He refused and demanded the $400 or they would leave. We told him to leave and they did. The received $0 dollars. Please DO NOT hire these people!!!

I'll start with I'm not angry, I'm not ranting, I'm just really disappointed. I'm writing this review a few years after work was done to let people know that doing a kitchen sink might not be a good idea (though our tub came out great and is still great). Like you do with clothes find out how to care for it before you decide to buy it. Sadly here you don't get care instructions until it's too late, AFTER your kitchen sink is completed. With us we never got instructions, I had to call few days later and have them emailed. After reading the instructions I realized if I had gotten the info before I decided to do the sink I would never have done it. You can't put in things that could scratch the enamel, hit against it, can't use detergents, basically nothing you do or use when you cook. I cook every day which means like everyone else Im tough on my sink, stove, fridge, etc. I clean large heavy pots and pans. I wash plates and platters and I toss in utensils and silverware and food, and use a lot of water. Problem is I had to be extremely careful how I treated the sink or the enamel would chip. So I put a mat on the bottom of the sink and did everything very gently. Of course after a few months I got a chip. I was so worried I started cleaning the stuff in the slop sink in my garage. Now a few years later many of the chips are beginning peeling, and the enamel around the edge of the sink is peeling too. I've posted pix. Just have them give you the care instructions before you consider doing a kitchen sink.

i had a really really pleasant and good experience with this company. my kitchen sink was grossly trashed by a neighborhood guy who also ripped me off with a phony receipt for supplies so i was very on edge about the process of getting it redone. P & F quoted me a great price and set up a really great apt time. nice on the phone too. the tech Robert was on time and extremely polite and professional in manner and did a very quick efficient job. and left my kitchen spotless. i was so happy with all that. this was all especially appreciated since it was in such sharp contrast with the oddjob guy i had foolishly hired before. that guy cancelled once, did not seal off the kitchen from the rest of the place with plastic, then took hours on the job-- including taking off once to move his car but not returning for an hour and then a second time leaving for an hour to get more supplies--- and ultimately leaving the me with a dreadful totally uneven gritty looking sink and my kitchen looking like a white paint bomb had gone off in it--- it was really a nightmare. so kudos for Robert and P & F showing me how it can and should be done. i do have reservations tho about the end result (its not totally smooth and some underlying damage Robert mentioned when he was done and was explained as possibly from drano. but other stuff —things that look like gouges and one 3 inch long lumpy area in the sides —were not) and i do not know if it would have been possible for it to look better with more time on the stripping/repairing or not. so this is my suggestion to P & F. when the techs are done stripping and repairing as best as they can--- let the client see the situation before they spray. its possible my neighborhood scam artist trashed the sink to such a degree that to repair it to ensure a flawless result would be prohibitively costly. but i simply do not know. its much much much better than before and i do not need perfect. but i just think that would be a good addition to the service. that way the client can say go ahead and spray or look at this and that what are my options. that caveat and the various flaws aside, i would hire again and recommend too, and i thank them for the job being fast, easy, and affordable. and i really like having a warranty for a year for peace of mind.

Wonderful job. Looks brand new. Great price. Very easy process.

To start off, the technician was 2 hours late. He was very nice and professional, but after he left, we noticed 3 or 4 spots of debris that had been embedded in the glaze. Called back and was told the tech would return to fix the spots. Second appointed time...the technician was a no show. Called the company and spoke to a manager to find out what was going on. Was told that the time had been changed by another manager and that we were called the night before. I said that I saw a call from the company on my cell but no one had not left a message. Was told that they called my husband and left a message which he didn't listen to because it was from an unknown number. I told them that they can't change an appointment time without speaking to the client and getting verbal confirmation that they will actually be able to be there at the new time. Third appointment...technician showed up on time and fixed the tub. Again, very nice and accommodating. Long story short...nice employees, bad management and scheduling.

Everything turned out beautiful, beyond what I ever expected. There were problems with master bath and John did a great job repairing the problem, no one would ever know. The best part , he did not charge me extra. I will use him again on my home in the near future and have told all my family and neighbors about Franklin Interiors. Thank you,

These guys did awesome work. More specifically, my technician, Christian, from the company did an awesome job. I contacted several companies through Angie's list before I contacted Porcelain Fiberglas and Maintenance, and described what I needed done. I had hired someone about 3 years ago to do the work and he did a lousy job which meant that the tub had to be stripped first. There was also a thin hair-line crack that needed to be fixed. Most companies quoted prices were all stipulated saying they wouldn't know the final price until they saw the tub. I even hired one company and gave the guy a detailed description of the condition of the tub and sent him pictures. He guaranteed me how great it was going to look and quoted me a price that was $250 more than what Porcelain Fiberglass and Maintenance quoted me. When he got to my house, he made it seem like I misled him and didn't want to to the work for what he quoted me. I was very impressed with Christian's professionalism, courteousness, and workmanship. He fixed the crack at no additional charge and the tub looks absolutely brand new! I highly recommend them for anyone needing any type of kitchen or bathroom refinishing work.

Made old tub look new. Great experience.

Worker was professional and kept the job site clean

The company went out of their way for our needs. My contractor was rather slow and I had to reschedule twice. They were professional and the work was excellent. I'd gladly use them again.

On time, clean, pro, with excellent results

The person who refinished the tub was pleasant enough, and when he arrived, I asked if the tub would look like it did originally, and I was told it would. Unfortunately, the tub is now a vivid white and no longer matches the sink or toilet or anything else in our bathroom, and it's very obvious that it's been refinished. I called the office this morning to ask about how they match the color, because I didn't see anything on their website about it either way. I was told they do color matching upon request. When my husband had called them to ask about their services last week, he was never given an option to have color matching, and we had no reason to believe that they would not refinish the tub to match its original color (it had been refinished at least once in the past, and matched the rest of the porcelain in the bathroom just fine). Now that it's already done, if we want this fixed, the office said we have to pay full price to have it done all over again. According to them, we should have known they were going to make the tub pure white, and known to ask them specifically if we wanted them to do an off-white color. If we're going to pay full price twice, I see no reason to have them be the ones to do it a second time. I'm really disappointed in how this refinishing turned out, and I would not use them again. Now I'm stuck with a tub out in the middle of our bathroom that looks like it belongs in a different house.

I was quite happy with the results!!

Job well done. Excellent work. Love the finished product!!

I called the afternoon before Thanksgiving and asked for an appointment that weekend. The owner went out of his way to scramble up someone to do the job on that Saturday, a day they normally don't work. He went well beyond the call of duty to meet my extraordinary request on short notice on the eve of a major holiday. The workman arrived on time, calling ahead to give me his ETA. He advised me that there would be loud machine noise and I might want to alert my neighbors, which I did. I thought that was very thoughtful of him. He advised me to lock up my cats in a closed room to protect them. He prepped and did the job refinishing the bathtub/shower and the bathroom countertop, quickly and efficiently. The results are gorgeous. It was all done inside of 4 hours. I couldn't be more satisfied with this company and the workman it sent out. All highly professional, reliable, people, and excellent craftsmanship.