Newhaus Construction Inc

Newhaus sent out Sam to assess my roofing problem and recommended that 210 square feet of underlayment be replaced. The concrete tiles are in excellent shape and can be reused. I agreed with his recommendation even though it might have been a little more than was required, but better safe than sorry. The problem arose when he verbally quoted over $5,000 for the job. That equates to over $23 per square foot for a job that should cost no more than $7 per square foot. I told him to not even bother writing up a formal quote. I believe they have a minimum job price of $5,000 and then lie and back into this minimum amount. If they were up front and said they had a minimum, I would not have wasted my time and told them not to come to my house. But they lied and tried to treat me like I'm ignorant with their ridiculous quote. AVOID THESE CROOKS!

They went on the top of the home, they haven't gave me an estimate but he removed an antenna on the top of my house without signing in to any work , he nailed a tarp up there and I looked and I call him why did you leave a tarp on the top of my house he said to cover the whole when it rains. Unauthorized work they were supposed to send a quote but I haven't heard anything they just left the tarp up there and left no one came back.

My roof was leaking over the closet, the gentlemen came out and asses my old roof and told me it will cost $10,700. The roof not need to be replace. The leak needs to fill in. I was not happy about the estimate. I will not recommend them because they take advantage of people.

They cleaned up at the end of each day. Gave me updates with pictures upon request. The foreman took care of business and answered all my questions. I had a custom metal coping put on the roof and they did a great job on that.

The company sent someone out to inspect the roof and determine the repairs necessary. I was told I'd receive an email with a bid the next day. I NEVER received that email nor did I ever hear back from the company. I'd not use them in any regard becuz of this.

The rep who came over & presented the contract spent almost 2 hours looking at the job but probably spent less than that on the actual job itself even though he said he was going to be the supervisor. Some of the workers looked like they picked them up outside Hone Depot even though they said their workers were covered by workers comp insurance. The work looked rushed & done as cheaply as possible. Had to be called back a few times to finish certain parts. Had a few “staffing” mix ups. Clean up was sporadic. These guys talk like they are a professional outfit but the results did not match their words.

We used Newhaus to get a roof update. I was able get a free, onsite quote same day on a Monday. The work was finalized Wednesday the following week. Would have been sooner if the city inspector showed up on original appointment day, but COVID 19 backed things up. Chris was our contact throughout the entire process, from the quote to the final sign off of the project. He explained everything well enough enough for my husband and I to understand the scope of the project. Our original price had to go up because of the structure of our roof after it was stripped. They explained why they recommended additional work needed to be done and even showed my husband the damage. We felt very comfortable even after having to spend an extra $8k (). My dad knows a little about roof work so he checked out some of their work after the first couple days and had me ask about a few concerns he saw. Every contractor's dream right?? Being asked if they are doing things the right way? But Chris was patient and addressed all of our concerns professionally. I will definitely hit them up when we plan to upgrade our windows!

Our house is 60 years old, and after multiple leaks in the past year we decided it was time to replace. We're renting it out, and the Newhaus team was respectful of the tenants and worked as quickly as possible to get things done. They worked with us when they found out that things were in worse shape than we thought (termite damage in the fascia, roof under the plywood was so old it wasn't up to code), and made adjustments so we weren't stuck with a half-finished job for weeks. I've only seen the completed job in photos (no traveling yet) but it looks great and the tenants are happy.

The guys who actually did the work were great. Showed up when they said they would. They worked hard throughout the day, and cleaned up after themselves at the end of each day. My roof looks great. The only complaint I have is that this company does not seem to know when there Business License Expires for the city they are working in, and they also don't seem to remember who's name they used to pull the permit for the city inspections. Because of this my roof took probably 2 weeks longer than it should have, and I had to contact the city to find out what the delay was in getting the permit issued.

The work was performed in a professional and timely manner.

the crew came out in a timely manner and given weather conditions finished in a timely manner. It wasnt a perfect job at first. however the company stood by their work and corrected a few things all to our liking

Learn from my Mistake. Pros & Cons Pros: * Roof was completed, ultimately (3/23 - 5/2) Cons: * Job postponed twice without notice; I had to call them re: no show. * 'Supervisor' attempted to double the estimate once the old roof was torn off and option of turning back impossible. Response to my objection: "I'm always the bad guy." This led me to believe this was a common practice of the company rather than an anomaly. 'CEO' later admitted that the 'Project Manager' had made a mistake in the initial proposal. We settled on a $7800 increase. * A $1000 down payment was agreed on. My credit card was charged $3000 * Crew was basically unsupervised. The only time I saw either of the Project Managers was at the initial proposal & when there was a request for a price hike. * It was reported that the crew had a habit of urinating over the edge of the roof during the project. * Skylight on one of the units was put on backwards. I decided to remove it completely at the request of tenant due to debris falling through * Worker fell through the opening of another skylight, alarming the tenant and damaging interior walls. When asked about this incident Project Manager initially denied it, then claimed it was being looked into, then stated the worker in question was not answering his phone. When following up, to my (rhetorical) question, "This is what I get for $20,000?!" Project Manager replied, "It's a job. Things happen." This was no comfort to me or the tenant who had a grown man fall from the sky into his kitchen. At this point the Project Managers were polite to the Tenants but consistently rude and belligerent with me, particularly when I pointed out that "...at some point someone needs to take responsibility for what's going on." * Project manager #2 refused to provide copy of estimate for additional work - I had to take a photo with my cell phone * Debris was being dropped into the open skylight; several phone calls were necessary to have the hole covered while work was in progress (4/3). * Though roof was reportedly sound, leaks occurred during the next rainfall (4/5&6). CEO admitted that they had neglected to seal one of the roof vents/flashing. * Mold was discovered due to the leaks, NewHaus gave me a bid of $15,000+ to perform the remedial work. Two subsequent bids from other "specialized" companies came in at considerably less. * Debris (coffee cups, water bottles) were left on the roof at the conclusion of the work, though the broom, rake, and wastebaskets kept on site to clean twigs and leaves from the roof disappeared along with the crew * Appointment was made with Notary Public to sign off with inspector; no paper work was provided to either me or the Notary, so we both had to sit and wait for delivery from NewHaus * For the fourth time I was assured that "Quality Control" would pull together the paperwork and sign off on the work, and for the fourth time I heard nothing on the day(s) this was supposed to take place * From the initial commencement date of the contract (3/23) telephone log shows 56 telephone calls to ascertain reports on progress (or lack thereof). This averages nearly 1.5 calls per day for over one month, with no resolution as of 4/30 * On the final day of signing off (5/2) Project Manager failed to provide the itemized list of charges/payments I had (twice) requested in order to assure that the misinformation on initial paperwork was correct, and he went on to question the veracity of my claims of payments. Calling the CEO to go over the list, he acknowledged that there was "no amount in the paperwork" for the $3000 that had been charged to the Credit Card. Fortunately, I had copies of the CC Statement for verification In short, should you decide to hire this company, get accustomed to hearing "It's not their fault" when anything untoward occurs. The work is guaranteed for 10 years and it is my sincere hope that no issue occurs regarding the quality of the work as I would not relish dealing with this company in the future, and I would definitely be concerned about either refusal to honor the warranty or sabotage in response to this review.

They were great guys. They were very cool. They were very professional. I liked them.

It went very well, they are on time, very professional and I'm happy with the service.

They were great. The laborers and project manager cleaned up after themselves. They always showed up on time and they had a good communication. I don't have any problems with them and they were very professional.