
G & J Cleaning Services
About us
Since 2007 At G & J Cleaning Service, our goal is to ensure the complete satisfaction of every customer, while offering knowledgeable and friendly service at competitive rates at our Los Angeles cleaning company. We know that you have a choice and we appreciate your consideration. Our hope is that you'll feel confident in our ability to meet all of your expectations and know that our customers are always our number one focus. We have gained the experience of being able to provide any type of cleaning service that you require. Our specialty is residential cleaning, in addition we also offer commercial cleaning in Los Angeles, CA. With over 6 years of experience, we stand behind our work. We guarantee customer satisfaction, and low prices. We cater to you, custom schedule is available 7 days a week at any time. If you're looking for a top quality, professional Cleaning Services at an affordable price, Please contact us at any time. We specialized in All Types of Homes Large or Small, Apartments, Condominium Studio, and much moore... , Office cleaning & janitorial services in Los Angeles, CA.
Business highlights
Services we offer
Commercial Cleaning, House Cleaning, Housekeeping, Janitorial Services, Maid Service Office Cleaning, Post Construction Clean-up Errand Services Gutter Cleaning, Power Washing.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
68% | ||
17% | ||
7% | ||
2% | ||
5% |
I previously had one house cleaner who would come and spend a LONG time here -and simply because there was a lot that needed doing, it just wasn't an efficient use of time or effort. One person (or even two) simply can't do what the 3 person team of G & J can do. They are thorough, fast working and attentive to what my personal cleaning needs are. For example, my old cleaners didn't feel comfortable hanging up clothes and returning various items to their presumed rightful place. The old cleaners wouldn't throw away an empty shampoo bottle that was in the shower, etc - for fear that it would be wrong. I told Rosember (the young guy who is G & J's company founder) that I had no problem with guesses being made in this area, and my house has felt a lot more orderly ever since. This is just my personal preference however. Otherwise I think nothing would leave the room it was in.
They do floors, change sheets, clean all countertops and surfaces and dust. I am sure there are many other things, but I'm often away when they work so I'm not sure. I am definitely happy with the service so far.
these people!!! The vast majority of people there had terrible experiences. I made a big mistake by ignoring the ?F? reviews here on Angie?s List. I told myself that plenty of folks had good experiences, so the others must be an anomaly. The ?F?s are there for a reason. Heed them.
I had initially planned to buy the Angie?s List deal for $99 and 6 hours of work. But I was unable to find their hours on the site, so I contacted them directly, to find out if they worked on Saturdays. I didn?t want to be stuck with a purchase that I couldn?t use. The guy in charge (Rosember Gonzalez), responded, and basically said that there are ?limitations? in the deal, and
that I should just go through them directly. This seemed sketchy to me. Clearly he was trying to bypass Angie?s List, so that he
wouldn?t lose whatever percentage they take. Although I was a bit uncomfortable with this, I didn?t really have time to shop around, so I went with it.
First of all, they were late, almost an hour. I was willing to let it go. Unfortunately there was more. The cleaning ladies were fine. Very nice and very thorough. I was impressed with their work?until 4 days later, when we noticed that they had broken a
one-of-a-kind statuette. The professional thing to do would have been to let us know and apologize. Not to pretend it didn?t happen, and hope we wouldn?t notice.
Mr. Gonzalez gave me the estimate of $120 based on 3 cleaners, working for 2 hours. But the day of, he said that he was unable to come. It didn?t bother me, I figured the house would still get clean. When the work was done, I wondered if the price would change since it was only 2 cleaners. This was my first time having house cleaners, and I really was unsure how the whole pricing
thing worked. So I called Mr. Gonzalez while the ladies were still there, but he didn?t answer. Not wanting to keep ladies waiting
while I sorted this out, I paid them the original amount ($120), plus a GENEROUS tip. After they left, he called me back. I asked about it, and he said that since there were only 2 workers, I would be refunded $30. We agreed he would take care of it when he
arrived to pick them up. He would call me, since I was going to be in theyard. Guess what? He picked them up and took off. I never got a call. I half expected to see the cash in the mailbox the next day, but nope. Nothing. And guess what? When I
emailed him about it, I got no response whatsoever. And NOW that I have discovered the broken statuette, I am absolutely LIVID. I will NEVER do business with them again, and would STRONGLY suggest that you don?t either. Yes the house is clean, but the fact that I was manipulated and lied to, has left a VERY bad taste in my mouth.
UPDATE:
Just prior to writing this review, I made one last ditch attempt to contact Mr. Gonzalez. I emailed him letting him know that since he clearly had no intention of responding to my email, I was letting him know to expect an ?F? review here. He responded with an email in which he made several assertions that were ridiculous. For example, he said that he told me NOT to pay the ladies (untrue, I clearly told him that I had already paid them) and that he assumed since I had paid, I was fine with the amount. Hence, no phone call or refund. If that were the case, why had I bothered calling him in the first place?!?! And we had clearly agreed that he would call upon arrival so we could sort it out. He said that it was ?weird? that I didn?t discover the
broken item until 4 days later, and that I told him everything was fine. At the time, yes, I thought so. I guess I didn?t think I needed to scour every inch of my home for damage, and then, only then, allow them to leave. Apparently I should have. He condescendingly said that since I was making such a fuss over the money, that I must need it more than they
do. Wow. SO, NOT THE POINT!!!! It?s called professionalism and honesty. And, of course, I certainly would not have given generous tips (or any for that matter) had I discovered that something was broken.
Having said all of that, he DID offer to pay the refund he owed me and whatever else I deemed appropriate for the damage. But I intend to decline. I would just prefer to have no further interactions with him or his company.
When I arrived back at the house at their completion I was amazed at how great a job they did. All of the floors (wood and tile), baseboards, counter tops, cabinets, bathrooms, windows, and closets were cleaned beautifully. They even cleaned the exterior of some of the more prominent windows which was going above and beyond on their part since I had hired them for interior cleaning.
I would recommend G & J to anyone. I will be using them again shortly myself for cleaning of the apartment I am moving out of and am heavily considering setting up regular house cleaning service with them.
Licensing
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